12th October 2007, Birmingham, UK. Merthyr Tydfil public library is the latest to benefit from the collaboration between Talis and self-service provider 2CQR. Merthyr Tydfil was the first Welsh library to adopt 2CQR's new self-service Baby units and has now extended this Dowlais Community Library. This new implementation will benefit everyone by speeding up transactions, enabling staff to concentrate on enquiries and progress the development of "self-service" access times for customers. Serving almost 260,000 visitors annually, this new RFID based implementation enables greater efficiencies across their static and mobile libraries.
Dowlais Library's adoption of the RFID-based self-service solution has been largely funded by a grant from the Welsh Assembly Government as part of the community regeneration strategy. The Baby units work seamlessly with Talis' Library Management System through the integration software Talis Bridge Lite. Merthyr Tydfil library users can now issue, renew and return items through gaining access to their complete account information via an intuitive touch screen interface.
Geraint James, Head of Libraries at Merthyr Tydfil commented "We are delighted to improve services by using such effective technologies. Self-service has been identified as one of our main strategies for future development and this new innovation has been especially well received by many customers. Our introduction of self-service coincided with that of local supermarkets, which has reinforced the perception that we are providing modern options to suit varied needs and lifestyles. However, while there are many benefits, the main value of this new service is that it allows us to expand opening times and increase capacity for new users without having to increase staff costs."
Ceri McCall, Senior Manager, Sales and Marketing at Talis commented "For almost three years now, The Talis Additions Partnership Programme has provided our customers with great choice and real confidence that our joint solutions will work seamlessly. We wish Merthyr Tydfil the best of luck with their expanding self-service facilities."
Talis Bridge Lite is used extensively across public and academic libraries, helping libraries to connect their self-service environments. If you would like to find out more about Talis Bridge or existing Talis Additions Partners visit www.talis.com/bridge or www.talis.com/additions.
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