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Recording 3 million subscription orders, redesigned EBSCONET marks one-year Anniversary with time-saving enhancements and high praise from customers

Press Release: EBSCO Information Services [July 20, 2007]

Copyright (c) 2007 EBSCO Information Services

Abstract: Since its August 2006 release, the redesigned EBSCONET system has earned a coveted spot in nearly 15,000 libraries as a centralized source for electronic and print subscription management. Solidifying its position as the most useful, intuitive subscription management system worldwide, EBSCONET recently serviced its 3 millionth subscription order.


BIRMINGHAM, Alabama, U.S.A. -- July 20, 2007 -- Since its August 2006 release, the redesigned EBSCONET system has earned a coveted spot in nearly 15,000 libraries as a centralized source for electronic and print subscription management. Solidifying its position as the most useful, intuitive subscription management system worldwide, EBSCONET recently serviced its 3 millionth subscription order.

This milestone signifies another landmark that is of key benefit to EBSCONET customers -- the system's rich historical order data -- which now tops 20 million records and provides an invaluable reference point to assist customers in the ongoing maintenance of their subscription orders.

"EBSCONET has helped us streamline our internal workflow considerably," said Sarah Sutton, serials/electronic resources librarian at Texas A&M University, Corpus Christi. "It not only puts information at our fingertips literally 24-7, but it frees both us and our EBSCO customer service representative to spend our time more efficiently on bigger challenges."

The latest EBSCONET enhancements include features to simplify the order and renewal process for e-journal packages, as well as a plethora of new e-focused reports, already in high demand from customers seeking realistic tools to manage the complex details of e-journal package maintenance. Further, EBSCONET is now available in 20 different languages -- eight languages more than are provided in comparable systems.

While EBSCONET is held in high customer regard for its assistance with electronic information resources, the system is an equally proven winner in handling print, including extensive support for EBSCO's journal consolidation service, JETS.

Since Day One of the EBSCONET redesign, JETS customers have utilized its shipment history feature to view order details of all current and upcoming JETS shipments as well as to download packing slip information. Since January 2007, JETS customers have also made substantial use of the system in managing circulation of routing lists, and stickers including customized recipient and barcode labels are also available.

"Usage trends indicate the value attained by our customers since we first brought these features to market one year ago," said EBSCONET® Development Manager Ian Best. "We are pleased to hear about the positive experiences our library customers are having with EBSCONET, and the numbers confirm that we continue to move in the right direction."

About EBSCO Information Services

EBSCO Information Services is the leading service provider for e-journal, e-book, package and print subscriptions, a suite of e-resource management tools, full-text and secondary databases and related services for all types of libraries and research organizations.

As the "e" agent of the industry, more than half of the subscriptions handled by EBSCO have an electronic component. EBSCO's comprehensive solutions include proven systems to consolidate ordering, invoicing, claiming and renewals as well as assistance with licensing and registration requirements for our e-journal and e-package customers worldwide. EBSCO's 31 Regional Offices, located in 21 countries around the world, serve customers in more than 200 countries and are staffed by information professionals who speak the local language and understand the particular challenges faced by librarians in their areas.

In its seventh decade of business, EBSCO upholds relationships with more than 79,000 publishers globally, positioning us to streamline many aspects of the e-resource life cycle. EBSCO maintains a Dun & Bradstreet financial strength rating of 5A1, the highest awarded, which underscores the importance placed on outstanding, ethical service.

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Publication Year:2007
Type of Material:Press Release
Language English
Issue:July 20, 2007
Publisher:EBSCO Information Services
Company: EBSCO Information Services
Products: EBSCONET
Record Number:12642
Last Update:2013-06-06 10:02:04
Date Created:2007-07-20 17:03:31