June 19, 2007 -- Emeryville, CA—San Francisco Public Library (SFPL) went live in February of this year as a member LINK+, a direct consortial borrowing system comprised of 39 public and academic libraries in California and Nevada. The Library's over 380,000 registered users can now access any of 7.9 million additional titles through LINK+ more quickly than through traditional interlibrary loan. San Francisco Public Library also serves as a resource to its LINK+ partners with over 455,000 unique titles to contribute to the collective. LINK+ holds over 25 million items total and has been driven by Innovative's INN-Reach solution since its founding in 1994.
"A big point in choosing LINK+ was turnaround time," says Dave Dale, First Floor Manager at SFPL. "We saw the potential for collaboration with the rich collections of bay area libraries. We were already using some of those libraries as ILL resources for our users. Now patrons can get what they want a lot faster and easily find the LINK+ option in the online catalog. Our web team made the LINK+ button easy to find, so even people who used the online ILL form in the past were shortly redirected to the new service. People now use LINK+ that never bothered with ILL in the past."
SFPL staff experienced immediate and exciting results as soon as the LINK+ option became available. "It took off from the very beginning," says John Kenny, Library Systems Manager at SFPL. "What was very impressive was how we went live on a Monday and by Wednesday we got a big shipment of books from our partners. In the month of April, we filled over 1800 requests from our patrons and filled about 1300 requests for other LINK+ libraries." The library also marketed the service to current ILL users with promotional materials in advance of the launch date to ensure maximum uptake right away.
LINK+ Benefits Today
Users of LINK+ libraries have access to millions of titles not owned by their own library. In fact, even after the inclusion of SFPL, 67% of the titles in the consortia are owned by only one library. This indicates a high potential for resource sharing among the consortia members. By putting unmediated requesting in the hands of the patrons and reducing the layers of request processing, INN-Reach dramatically reduces the costs and time to fulfill a loan request. INN-Reach is as easy for a patron as placing a hold in their own catalog.
For more information on LINK+ or to search the catalog please go to http://csul.iii.com.
About the SFPL
The San Francisco Public Library system includes the beautiful Main Library, a 375,000 square foot state-of-the-art facility, 27 library branches in a variety of city neighborhoods, and five bookmobiles providing outreach services to youth and seniors. Annually, the Library, with a collection of over 5 million volumes, serves 6.5 million visitors, and circulates over 7 million items.
The Main Library provides the major public library research collection for Northern California and has a number of specialized collections including San Francisco history, the Hormel Gay and Lesbian collection, and the Wallace Stegner Environmental collection. The collections of the branch libraries represent the diversity of the neighborhoods with special emphasis on children's and youth interests. Materials are provided in a variety of formats and languages to meet community needs.
Additionally, the Library offers a wide variety of free events, exhibits and programs for all ages. To meet the needs of San Francisco's diverse population, the Library also provides accessible services to patrons who are visually- or hearing-impaired or learning disabled. San Franciscans have been continually supportive of all library services and have provided both political and financial backing for the Library. Services are enhanced by the generous support of Friends of the San Francisco Public Library.
The San Francisco Public Library system is currently undergoing the largest building campaign in history. Funded by a $106 million bond measure passed in November 2000, the Branch Library Improvement Program (BLIP) calls for the renovation of 17 branch libraries and the construction of seven new library buildings, including a brand-new branch in Mission Bay (opened July 2006).
LINK+ is a direct consortial library borrowing system comprised of 39 public and academic libraries in California and Nevada. The members provide fast discovery and delivery of any of over 25 million items to their users. LINK+ has been driven by Innovative Interface's INN-Reach solution since its founding in 1994. For a list of LINK+ members see: http://csul.iii.com/screens/participating_list.html.
About Innovative Interfaces
For over 25 years, Innovative Interfaces has dedicated its energies to meeting the needs of libraries and the challenges of library automation. The company has fulfilled this mission with first-rate services and products such as the Millennium integrated library platform, the INN-Reach direct consortia borrowing solution, Electronic Resource Management, and the Encore discovery services platform. Today, thousands of libraries of all types in over 40 countries rely on Innovative's products, services, and support. The company is located in Emeryville, California with offices around the world.