Emeryville, CA—Innovative Interfaces announced today that the NExpress consortium has successfully implemented ArticleReach, which allows users to request articles online and have them delivered in print or electronic form much more quickly than with interlibrary loan. A new add-on product for INN-Reach systems, ArticleReach has been available to patrons of participating NExpress libraries since April 2006 and has been in widespread use through the remainder of the year.
With ArticleReach, patrons can initiate journal-article requests three different ways: by entering citation information into an online request form, by selecting a 'Request Article' link from a record in the INN-Reach central catalog, or by clicking a link on an OpenURL-enabled database. ArticleReach notifies the patron with an email that provides an electronic link for direct access to the article. Patrons can also get access to the requested item when logged into My Millennium, the personalization suite in Innovative's integrated library technology platform.
ArticleReach allows INN-Reach-member libraries to share articles with minimal staff involvement. No staff time is required to accept the request, identify potential suppliers, contact potential suppliers, or track the request during the fulfillment process.
The Experience of Williams College
"ArticleReach is like providing users with an expert staff that knows all the content of NExpress libraries," says Walter Komorowski, Head of Library Systems at Williams College. "Rather than having to navigate several websites individually, users can search for and request any available title through ArticleReach. Patrons are unaware of the process except for the great service they get. Turnaround has been fast. They have reported getting articles within 90 minutes of their request as opposed to ten days for traditional ILL."
ArticleReach has also resulted in increased efficiency for staff. "We're able to offer a complete resource-sharing alternative without having to stop and start the process at any point," says Dave Pilachowski, College Librarian at Williams. "Innovative and our testing libraries worked hard to master the complexity involved in reaching into multiple ILL and e-content providers so the process would be seamless for staff and library users."
ArticleReach was developed as a complementary module to the highly successful book lending capabilities of INN-Reach. This add-on product becomes available with the Release 2007 of INN-Reach. ArticleReach will also provide a 'Lender of Last Resort Option,' which automatically forwards an ArticleReach request to the library's ILL software when the article in question is not available from member libraries.
The NExpress consortium was formed by six New England Libraries to increase resource-sharing capabilities among trusted partners using an INN-Reach system. System implementation began in January of 2005 with a combined catalog topping 10 million volumes. NExpress is comprised of Bates College, Bowdoin College, Colby College, Northeastern University, Wellesley College, and Williams College.
About Innovative Interfaces
For over 25 years, Innovative Interfaces has dedicated its energies to meeting the needs of libraries and the challenges of library automation. Core to this mission are trusted products including the Millennium integrated library technology platform, INN-Reach next-generation resource sharing, the Symposia digital repository, and Electronic Resource Management. Today, thousands of libraries of all types in over 40 countries rely on Innovative's products, services, and support. The company is located in Emeryville, California with offices around the world.