White Bear Lake, MN – December 5, 2006 – Fairfax County Public Library in Virginia has completed implementation of 45 Tech Logic Combo Station self-checkout systems in the library's 21 branches.
Most of the library system's eight largest branches have three units, while its thirteen smaller branches have one or two units each.
FCPL staff anticipates that the stations will help the library provide better customer service. "'Express Checkout' frees up staff to give better personalized service," Library Director Edwin S. Clay III said.
Fairfax County Public Library circulated over 11 million items in 2006. FCPL serves the most populated area of Virginia, as well as the suburbs surrounding the nation's capital in Washington, D.C. Fairfax County has a population of more than 1 million.
According to Marianne Gearhart, FCPL Associate Director, one of the reasons the library system decided to offer self-checkout is to "put as much in the customers' hands as possible." She compared it to the library's current practice of allowing customers to reserve books online themselves via the library's Web site.
Gearhart said that the design of the Combo Station self-checkout system was a deciding factor in the choice of Tech Logic for self-service. The stations reside on the library circulation desk and use a patron-friendly interface and touch-screen monitor. If an issue occurs on the Tech Logic self-checkout station, a staff person can quickly resolve the issue, and then turn the self checkout back over to the patron -- all at the circulation desk.
Last week marked the self-checkout stations' debut for Fairfax County Public Library patrons. "They love it!" Ms. Gearhart said.
About Tech Logic
Tech Logic designs, manufactures, and installs state-of-the art book drops, automated conveyor delivery systems, and inter-library distribution systems, as well as RFID and barcode checkin and self-checkout systems. The company's material handling systems have revolutionized the way materials move throughout a library and its branches.
For more information, contact Gary W. Kirk at firstname.lastname@example.org, 800.494.9330, or visit www.tech-logic.coM.