White Bear Lake, MN, September 30, 2005 – The Public Library of Charlotte & Mecklenburg County (NC) has chosen Tech Logic's self-service checkout solutions.
"These installations of Tech Logic's self checkout systems will serve as great prototypes for self checkout units in the entire library system (24 locations) in the future," Library Director Charles Brown said. "We chose Tech Logic in a competitive process and felt the company and products best fit our needs."
"Enhancing our library's circulation services with the addition of ‘express checkout' stations seems like a natural progression for us," Helene Blowers, Library Public Services Technology Director, said. "Over the past few years we've continued to experience a demand for books and materials, which has stretched our existing staff resources. Adding express checkout services to our libraries will not only add value for our patrons who prefer to do things themselves, but it will also add value for patrons who still prefer face-to-face interaction by allowing staff more time to focus on their needs."
The library will implement self-service "combo stations," which are placed at the circulation desk. If an issue occurs on a combo station, a staff person can quickly resolve the issue, and then turn the self checkout back over to the patron -- all from the circulation desk. "Tech Logic's user interface for their self checkout solution really impressed us. The screens are attractive and easy to follow. We also liked the combo station option, which allows us to easily integrate this new service into our libraries using a customer friendly approach," Ms. Blowers said. The library will add Tech Logic's unique flush-mounted Personal Payment System (PPS) to their self checkout stations. The PPS includes a patron card reader, a credit/debit card swipe, and a large capacity receipt printer.
"The ability to pay for rental items and accrued library fines with a credit or debit card is something that our patrons frequently request. We've found that fewer and fewer of our users carry cash and prefer to pay with ‘plastic' whenever possible. Our emphasis in implementing Tech Logic's PPS system is on empowering patrons with the ability to complete their checkout transactions with minimal staff intervention. However, if patrons wish to pay for fees with cash or a check, the combo approach makes this type of transaction also possible," Ms. Blowers said. The library will implement the stations in its unique new educational library, ImaginOn, opening next month. The other stations will be implemented in the planned Mountain Island Branch Library.