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King County Library System Enhances Customer Service

Press Release: e.vanced solutions, inc. [September 27, 2005]

Copyright (c) 2005 e.vanced solutions, inc.

Abstract: Tthe King County Library System in Washingtonis implementing an online event calendar this Fall. King County Library System will offer their patrons a Web-based event calendar with online registration, and an automated email notification system, both from e.vanced solutions, inc.


Indianapolis, IN September 27, 2005 In response to growing demand for information about library services and programs, the King County Library System (WA) is implementing an online event calendar this Fall. King County Library System (KCLS) will offer their patrons a Web-based event calendar with online registration, and an automated email notification system, both from e.vanced solutions, inc.

e.vanced solutions will provide a hosted implementation of e.vents and e.notify, integrated with KCLS' existing website. All KCLS children's programs and Story Time schedules will be available online in late September 2005, with programs and events for the entire system available December 2005. "KCLS continually strives to enhance service to our customers. The e.vents program feature will allow customers to search easily and quickly for events at all 43 KCLS libraries", said Lisa Hill, Web Services Librarian.

King County Library System sought a way to make event registration easy for everyone involved. "The e.vents service offered a solution to keep up with the growing demand without straining our staff resources," said Ms. Hill. Attendance, she thinks, will go up. "Providing our customers the ability to view and search System-wide events, as well as the direct email notification, will greatly enhance communication with our customers and increase visibility and public awareness of our events. The System-wide search function also will serve as a valuable tool for reporters who frequently request a way to search for programs and events scheduled throughout the entire System."

e.vanced solutions provides KCLS a library-specific solution. According to Ms. Hill, "The team at e.vanced was very quick to respond to our questions, and are giving us prompt, knowledgeable tech support." Robert Cullin, Vice President of e.vanced solutions said, "In these days of shrinking library budgets and increased demand for services, we are thrilled to be able to provide solutions that libraries like KCLS need. The King County Library System, one of the busiest libraries in the nation, is an important customer for us; and our implementation shows that the e.vanced software is fully scalable for the largest libraries."

Headquartered near Indianapolis, Indiana, e.vanced solutions offers software for public and academic libraries. Products include event/program management, meeting room reservation management, study room booking, and summer reading/ book club program management. Software may be purchased outright or hosted via subscription. In development is an online staff scheduler specifically designed to meet library staffing needs. For a demo and for more information on e.vanced solutions and their products, visit www.e-vancedsolutions.com or call (888) 519-5770.

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Publication Year:2005
Type of Material:Press Release
Language English
Issue:September 27, 2005
Publisher:e.vanced solutions, inc.
Place of Publication:Indianapolis, IN
Company: e.vanced solutions, inc.
Libraries: King County Library System
Record Number:11599
Last Update:2012-12-29 14:06:47
Date Created:0000-00-00 00:00:00