MELBOURNE, July 20. Library management solutions provider Civica has relocated its Managed Service data centre infrastructure to the purpose-built GlobalCenter data facility in South Melbourne. Civica provides the Spydus Managed Service to 32 regional and metropolitan libraries, including two schools in Melbourne, having initially launched the service in mid 2004.
According to Phil Barr, Civica's General Manager Library Solutions, the rapid growth of the Managed Service solution, together with the advanced security and communications provided by the GlobalCenter facility, were key considerations in Civica's decision to re-locate the data centre.
“The new facility will provide Civica and its customers with significant capacity for growth, plus the benefit of faster and more reliable internet connectivity, which is vital to libraries these days,” said Phil.
Initial take-up of the Spydus Managed Service has been extremely positive and Phil expects this trend to continue with libraries across NSW, SA and VIC now relying on the service to manage their library systems.
"When we introduced Managed Services, initial interest came from rural libraries since they often lack the expertise and resources to handle the complexities of information technology," said Phil. "However, larger metropolitan libraries are now realising that the benefits of Managed Services apply to their libraries and we are also seeing growing interest from schools.”
For the City of Boroondara Library Service in Melbourne, disaster recovery considerations were the major factor in their decision to take up the Spydus Managed Service, but they are also benefiting from major increases in system performance.
“It's an absolute bonus that we had not expected,” said Louise Pitcher, City of Boroondara Information Manager.
“Speeds have more than doubled in some operational areas, especially back office tasks like placing bookings for meeting rooms, managing serials, and acquisitions. Yet our principal reason for wanting to move to Managed Services was having our system managed by Civica 24x7, with automatic upgrades and full disaster recovery provision.”
At Loreto-Mandeville Hall, a Catholic girl's school in Melbourne, the Spydus Managed Service has allowed staff to focus on their main priority of supporting learning in the school.
"Moving to Managed Services has been of great benefit to us,” said Rosemary Abbott, Head of Information Services. “Our role, as Teacher Librarians, is to work with teachers and students in supporting learning throughout the school. Because we are a small library service, we have never had a Systems Librarian and this has meant that tasks like file resizing and re-indexing were often neglected. Now we can be confident that all components of our library system will be run at optimum levels."