White Bear Lake, MN, June 22, 2005 – The issues libraries face when they implement self checkout stations, such as patrons not using the system, aren't issues for the Corona Branch of Queens Library in New York City.
Corona Branch recently implemented three Tech Logic RFID-based self service-checkout stations that include flush-mounted ATM machines. The stations are “combo” stations, a patent pending Tech Logic feature. Combo stations are placed at a library's traditional circulation desk, and use a patron friendly interface and touch screen monitor. With a combo station, if an issue occurs, a staff person can quickly resolve the issue, and then turn the self-checkout back over to the patron -- all from the circulation desk.
The flush mounted ATM is a unique feature from Tech Logic. It includes a grab-and-hold patron card reader; a credit/debit card swipe; a dollar bill acceptor; a coin acceptor with change return; and a large capacity receipt printer. In the short time it has been running at Corona, the new ATM has helped the library collect nearly three times the normal amount of fines collected prior to the new system installation.
Corona also implemented a five-bin Automated Materials Handling (AMH) system with an exterior and interior book drop providing quick and easy automated checkin and sorting to five designated locations.
“The leadership at Queens Library had a vision to take their libraries to the next level of service,” commented Tech Logic Executive Director Gary W. Kirk. “They worked closely with our team to create a solution that makes the most use of technology – by deploying technology for circulation activity. Queens Library staff now work with customers on the floor to provide improved customer service while eliminating long lines for customers at the old circulation desk. We are proud to welcome Queens Library to our Tech Logic family and look forward to working with them for many years.”
Tech Logic and Queens Library have partnered to implement RFID with full patron self-checkout stations with ATM, including Automated Material Handling Systems for each branch location. The implementation of Queens Library's new customer service model includes a complete interior renovation at every library to complement the Tech Logic technology innovations. It is expected that Queens will convert two libraries per month until all 63 branches are converted to RFID and AMH.
Queens Library, based in Jamaica, NY, serves a population of 2.2 million. It has circulated more books and other library materials than any other library system in the country since 1994, with more than 18 million items circulated this year, a 12 percent increase over the prior year.
About Tech Logic Corporation
Tech Logic designs, manufactures, and installs state of the art book drops, automated conveyor delivery systems, inter-library distribution systems, and automated patron reserve systems, as well as RFID and barcode checkin and self-checkout systems. The company's materials handling systems have revolutionized the way materials move throughout a library and its branches.