DES PLAINES, ILLINOIS, Oct. 7, 2004: Academic, special and research library staff and Endeavor Information Systems this week recognize National Customer Service Week. Chaired by the International Customer Service Association (www.icsa.com) and recognized by the United States Congress, National Customer Service Week is “an international event devoted to recognizing the importance of customer service and honoring the people on the front lines of the service revolution.”
To recognize the dozens of Endeavor library and technical support professionals, Endeavor Customer Service managers shared positive feedback from libraries using the Voyager integrated library management system, Endeavor's ENCompass system for managing, searching and linking collections and the LinkFinderPlus OpenURL-enabled link resolver.
Celebrating the week, Endeavor customers offered feedback of their experiences with Endeavor's Customer Support teams. Library and technical staff cited the teams as helpful and easy to work with when helping to use Endeavor systems to the best potential.
“I've worked with individuals on all three teams—Technical, Digital and Voyager. I appreciate that they all offer quick, expert, professional assistance,” submitted Debra Hill, Systems Librarian at the University of Alabama Libraries, Tuscaloosa, AL.
“Endeavor's Call Center staff offers a variety of solutions each day for thousands of Endeavor software users around the globe. Sometimes Endeavor's Customer Support staff are the unsung heroes and heroines for librarians or technical staff who are finishing a project, implementing a new feature, or running a complicated report,” said Liz Best, Library Support Team Lead. “We are proud to recognize the hard work and ongoing service of our Customer Support professionals.”
“Voyager, ENCompass and LinkFinderPlus libraries benefit when the talent Endeavor provides on the front line can help with essential issues or questions. We're proud of our growing Customer Support team and the recognition given to the team by our customers,” said Donald J. Muccino, Endeavor Chief Operating Officer and Vice-President, Customer Services.
About Endeavor Information Systems
Endeavor Information Systems, based in Des Plaines, IL, was founded in September of 1994. A wholly owned subsidiary of Elsevier, Endeavor offers a complete line of library solutions for traditional and digital collections. Visit Endeavor at www.endinfosys.com for more information about Endeavor Meridian, Voyager, ENCompass, or LinkFinderPlus.