(Carlsbad, CA - Sept 29, 2004) Market leader EOS International announces the release of new Web-based add-on modules to the EOS.Web Enterprise library automation and knowledge management solution. Designed by librarians for librarians, these new modules are destined to help simplify special library internal operations and improve service while providing for growth and change.
The EOS.Web Enterprise Reference Tracking module tracks and coordinates research requests ranging from short, factual requests to in-depth and time-consuming reference questions, promoting a higher level of research service continuity. This flexible module also enables the information professional to create an online "Hot Topics" or "Frequently Asked Questions" database which can be organized by subject area or practice group, thus enabling libraries to create knowledge bases of reusable answers and eliminating the duplication of research request work.
Time spent conducting research and the resources used are tracked to help the information professional identify trends, or collection gaps enabling the library to improve service to end-users. Concise management reports are created which provide info on the library's research request handling operations and can be used for internal or external billing purposes.
The EOS.Web Enterprise Web Services module enables libraries to tightly integrate their library operations within a Web Services architecture in conjunction with other Web-based software applications such as a research portal, which will improve library services workflow management in addition to being able to expand and customize library service. For instance, libraries can improve library service delivery due to the ability to retrieve and share search results delivered from the search interface in addition to allowing Authority, Bibliographic, and Patron records to be retrieved, added, updated, and deleted via XML.
"We are committed to actively demonstrating the value EOS International brings to special libraries, and are proud to be able to deliver on our client and on industry expectations," states Tony Saadat, CEO of EOS International. "We continue to be committed to providing libraries with easy access to quality, state-of-the-art products which help librarians prove their value to upper management."
EOS International is a leading global library information management software and services provider with a client base of over 3,000 special libraries. A client-driven company nominated for a Computerworld Smithsonian award, EOS library automation software products (EOS.Web Express, EOS.Web Enterprise, EOS Q-Series, EOS GLAS, and hosted, EOS e-Library Services) serve the stringent knowledge and content management needs of corporate, legal, medical, government and special libraries of all sizes. EOS International can be found online at www.eosintl.com.