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EOS Client Services achieves highest customer support satisfaction rating in industry survey

Press Release: EOS International [July 27, 2004]

Copyright (c) 2004 EOS International

Abstract: EOS International announces that it has secured the highest average rating of all special library software vendors for the second year in a row for "Customer Support Satisfaction", on vendor industry survey conducted by Pamela Cibbarelli for Computers in Libraries. EOS also achieved the highest "Overall Customer Satisfaction" rating of all special library software vendors in the same survey.


(Carlsbad, CA-July 27, 2004) Market leader EOS International announces that it has secured the highest average rating of all special library software vendors for the second year in a row for "Customer Support Satisfaction", achieving an impressive 9.8 ranking on a 10.0 scale in the July/August vendor industry survey conducted by Pamela Cibbarelli for Computers in Libraries (CIL) and Information Today, Inc. EOS also achieved the highest "Overall Customer Satisfaction" rating of all special library software vendors in the same survey.

These annual industry surveys sponsored by CIL are designed to profile the

functionality available in integrated library systems (ILS) and provide independent user ratings of those products and services to help librarians evaluate ILS solutions and their vendors. Exact survey rankings by ILS vendors in all markets can be found in the Directory of Library Automation Software, Systems, and Services published by Information Today, Inc.

During the past 12 months EOS International has increased its client support hours to 24/7/365 in addition to extending on a global basis their highly valued Client Care Program (CCP). Our goal is to cultivate long-term partnerships with each client through a demonstrated commitment to 'service excellence'.

"I really can't praise the EOS staff enough. Everyone is extremely helpful, organized, knowledgeable, and pleasant to work with. I have never once heard anyone say that any of our questions or requests were ridiculous or impossible," says Cynthia Whitt-Covalcine, Library Director for Dinsmore & Shohl LLP. "It is truly wonderful to work with people who have such an open attitude towards developing their product in the ways their clients are heading."

"EOS clients govern what software enhancements are made, thus effectively controlling the destiny of their library automation efforts," states Jeffrey Smith, Director of Client Services for EOS International. "Our client services department provides the kind of patient, knowledgeable, and customer-friendly service that's rare in the industry and we strive to make ourselves as available as possible to meet the needs of our clients."

EOS International is a leading global library information management software and services provider with a client base of over 3,000 special libraries. A client-driven company nominated for a Computerworld Smithsonian award, EOS library automation software products (EOS.Web(tm) Express, EOS.Web(tm) Enterprise, EOS Q-Series(r), EOS GLAS(r), and hosted, EOS e-Library Services(r)) serve the stringent knowledge and content management needs of corporate, legal, medical, government and special libraries of all sizes. EOS International can be found online at www.eosintl.com

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Publication Year:2004
Type of Material:Press Release
Language English
Issue:July 27, 2004
Publisher:EOS International
Place of Publication:Carlsbad, CA
Company: EOS International
Record Number:11030
Last Update:2012-12-29 14:06:47
Date Created:0000-00-00 00:00:00