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Polaris tops In customer support for second year in a row

Press Release: Polaris Library Systems [July 20, 2004]

Copyright (c) 2004 Polaris Library Systems

Abstract: According to a July 2004 Computers in Libraries survey of integrated library system software, for the second year in a row Polaris ranked higher in customer support satisfaction than the other major vendors serving the public library market.


Syracuse, NY - July 20, 2004 – According to a July 2004 Computers in Libraries (CIL) survey of integrated library system (ILS) software, for the second year in a row Polaris ranked higher in customer support satisfaction than the other major vendors serving the public library market, GIS Information Systems, Inc. announced today. In 2003, CIL reported Polaris number one in customer support. In the 2004 report, GIS was the only vendor among its primary competitors – Dynix, Innovative Interfaces, Sirsi and The Library Corporation (TLC) – to achieve a 9.0 on a scale of 1 to 10, as ranked by users and tallied by industry consultant Pamela Cibbarelli. Cibbarelli is the author of the CIL report and editor of the Directory of Library Automation Software, Systems, and Services (Information Today, Inc., 2004).

Users also gave Polaris high marks for the Polaris PowerPAC library portal. In the category of user satisfaction with their OPAC's web interface, among the major public library vendors only Polaris and Innovative Interfaces' Millennium system earned an average rating of 8.0 or above on a scale of 1 to 10.

In addition to measuring satisfaction with support and OPACs, the survey also compared the functionality of ILS vendors. Of the 25 features and functions, GIS reported 22 as available as of last summer when the survey response was completed. Since that time, two features – children's PAC and Routing List Management – have been released, bringing the GIS actual tally to 24 out of 25 available features/functions, a number equal to Dynix Horizon and more than TLC Library.Solution.

“The data reported in the CIL report are significant on several fronts,” said Bill Schickling, GIS president and CEO. “Polaris is the newest system for public libraries, built from the ground up in 1997 and engineered from the beginning to embrace Web technology and Z39.50 searching. The fact that we now have as much critical functionality as systems built in the ‘80s and early ‘90s shows that we have definitely arrived as the system of choice for public libraries. Our customers back this up by consistently ranking us as number one in support. Given our functionality, our support track record, and the fact that every one of our customers is on our reference list, if you were a public library looking for a new system, why wouldn't you want to take a look at Polaris?”

About GIS Information Systems

Headquartered in Syracuse, New York, GIS Information Systems is a Microsoft Certified Solutions Provider and the developer of the Polaris® integrated library system. From its beginnings thirty years ago, GIS has served libraries with innovative technology, from its first circulation system in the mid-1970s through its third-generation Polaris system. Ranked higher by users for the quality of customer support they receive* than any other public library system vendor, Polaris facilitates all aspects of library operations by providing innovative workflow solutions packaged in a familiar Windows interface. The Polaris staff client offers a complete solution for acquisitions, collection management, cataloging, circulation, interlibrary loan and serials control. The Polaris PowerPAC extends this innovation to the end-user by providing a fully customizable library portal to the library's catalog and other library resources, including enhanced bibliographic data such as book images, tables of contents, and reviews. With embedded metasearch capabilities, patrons can search the library's catalog, the web, other library catalogs and Z39.50 databases at one time using one common interface.

In addition to its library automation systems, GIS Information Systems, Inc. offers workflow analysis, retrospective conversion, database enhancement and network security services to libraries of all types. Thirty percent of GIS staff is composed of professional librarians. More information is available via telephone 800-272-3414 and at www.gisinfosystems.com.

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Publication Year:2004
Type of Material:Press Release
Language English
Issue:July 20, 2004
Publisher:Polaris Library Systems
Company: GIS Information Systems
Polaris Library Systems
Products: Polaris
Record Number:11023
Last Update:2016-03-13 13:15:32
Date Created:0000-00-00 00:00:00