DES PLAINES, ILLINOIS, Jan. 29, 2003: Roland Dietz, President and CEO of Endeavor Information Systems, today announced two organizational changes effective immediately. Both appointments are newly created positions that reinforce Endeavor's strategy and mission to continually develop cutting-edge systems that enable libraries and institutions to deliver access to information.
Donald J. Muccino, current Endeavor Vice-President of Customer Services, was promoted to the position of Chief Operating Officer (COO). With Endeavor since June 2003, Muccino will oversee Endeavor's customer support, implementation service, data services, information technology and operations. Under Muccino, Endeavor can offer a broader array of new and traditional methods of delivery and support of software systems and the services that accompany those systems.
Mark Wilson, current Endeavor Director of Technical Resources and Acting Director of Implementation, was named to the position of Chief Information Officer (CIO). Wilson will oversee technological infrastructure, networks and services of Endeavor's internal structure as well as technologies that affect Endeavor customers. In addition to managing customer hardware and software installations and upgrades of systems, Wilson will oversee the technologies that serve customers using Endeavor's ASP solutions and Endeavor's hosted solutions such as the LinkFinderPlus Subscription Service. Wilson will report to Muccino.
Development and implementation of emerging technologies for Endeavor's software systems remains with Verne Coppi, Endeavor Vice-President of Development and an original founder of Endeavor. At the helm of Endeavor's research and development activities, Coppi leads the day-to-day development of Endeavor's current successful software systems and the company's creation of advanced software architectures for new systems.
Muccino joined Endeavor after 27 years of progressive leadership at OCLC where his last position was Executive Vice-President and Chief Operating Officer of the globally recognized library database, research and services vendor. At OCLC, Muccino demonstrated a strong commitment to present and future customer needs, establishing the organization's first formal mergers and acquisitions program and leading international expansions. Muccino previously managed Endeavor's Customer Support, Implementation, Product Release and Integration, and Customer Relations Departments. Muccino continues to advise all of these departments on best practices in customer service and lead the division to continued success as well as managing the operations areas.
Wilson joined Endeavor in 1994, the company's first year of business. Wilson previously worked with Endeavor customers in areas including systems integration, installations, networking and programming. His background includes responsibilities in technical areas at NOTIS. He has also been the manager of hardware and operating systems at United Stationers and the manager of computer operations at Franklin Office Products.
“Endeavor has spoken extensively with libraries and the facts are clear: the library community will request their software vendors to offer more services from companies like Endeavor. Certain segments in the market require turnkey solutions, but others need hosted solutions to accommodate their local technology and staff requirements. With extensive experience in this area with OCLC, a recognized and successful service provider, Don Muccino is the ideal executive to deliver Endeavor's services via both hosted subscription services and via turnkey solutions,” said Dietz.
“Mark Wilson's deep knowledge in all technological areas makes him an ideal professional for Endeavor's CIO role,” continued Dietz. “He has a unique of knowledge of the current needs of libraries and the institutions they serve that is balanced with a keen interest in the emerging technologies that can be employed to deliver Endeavor services and systems to our customers. We are proud to make these appointments and to see Don and Mark continue to lead Endeavor to new successes.”
About Endeavor Information Systems
Endeavor Information Systems, based in Des Plaines, IL, was founded in September of 1994. A wholly owned subsidiary of Elsevier, Endeavor offers a complete line of library solutions for traditional and digital collections. Visit Endeavor at www.endinfosys.com for more information about Voyager, ENCompass, or LinkFinderPlus.