Emeryville, CA—Innovative Interfaces, the world's leading provider of Web-powered, Java-based automated library systems, announced today that it is celebrating its 25th anniversary in December—a celebration that will extend over the next year. Over the past twenty-five years, Innovative has become a trusted partner to the library community. “Our partnership with libraries gives us the best opportunity to build great products and genuinely serve the needs of today's changing library market,” states Jerry Kline, Chairman and CEO of Innovative.
This approach over the years is evidenced by the longstanding and continued support of Innovative's customer base. “I can't express enough gratitude to our customers, some of whom have been with us since the very beginning,” added Kline. The many libraries that have used Innovative's systems for twenty years or more include the University of California, Riverside; California State University, Long Beach; The Greenwich Library; University of Oregon; University of California, Berkeley, Boalt School of Law; Metropolitan Museum of Art; and Michigan State University.
Commitment to Customers
Innovative's name has become synonymous with superior products and customer support. “The quality of our products is a direct consequence of how well Innovative listens to and consults with its customers,” says Leslie Straus, Vice President of Worldwide Sales. Also, Innovative offers the best ratio of customer service employees per customer in the business. “Nearly half of our staff is in direct contact with the customer,” says Sandy Westall, Vice President of Library Service.
Management Stability and Growth
In a world of mergers, acquisitions and IPO's, Innovative has maintained its independence and, unlike many of its competitors, pursued a policy of steady, incremental growth and product innovation. “Achieving this milestone is really an accomplishment, especially in comparison to the volatility seen in the library automation market as a whole,” Kline added.
Along with its singular focus on the library market and the continued hands-on management of Kline, another hallmark of the Innovative culture is the dedication and professional growth of its employees. Many of Innovative's first employees are now in executive roles in the company. These include: Sandy Westall, Vice President of Library Service (21 years), Betsy Graham, Vice President of Product Management (21 years), Charles “Chick” Markley, Vice President, Chief Architect (21 years), Leslie Straus, Vice President of Worldwide Sales (18 years), Neil Block, Vice President of North American Sales (15 years), and Martha McEvoy, Vice President of Product Development (15 years). “I have always believed that everything special about Innovative begins with the people,” continued Kline.
To commemorate this important milestone, Innovative will host several employee and customer events throughout the next year under the banner, “Celebrating 25 Years of Being Innovative.” Leslie Straus adds, “This is a great opportunity for us to celebrate with folks who are more like friends than customers.”
Celebrating 25 years of partnership with the library community, Innovative Interfaces (www.iii.com) is the leader in providing Web-powered, Java-based automated library systems. Its flagship integrated library system, Millennium is an acknowledged market leader installed in thousands of libraries in 35 countries around the world. The company is headquartered in Emeryville, California, with offices in Australia, Canada, France, Hong Kong, Korea, Portugal, Spain, Sweden, Taiwan, Thailand, and the United Kingdom.