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Endeavor grows customer service division

Press Release: Endeavor Information Systems, Inc. [December 17, 2003]

Copyright (c) 2003 Endeavor Information Systems, Inc.

Abstract: Endeavor Information Systems announced more than 10 staff members have joined Endeavor''s Customer Services division since May made three management announcements.

DES PLAINES, ILLINOIS, Dec. 17, 2003: Endeavor Information Systems announced today more than 10 staff members have joined Endeavor's Customer Services division since May. Endeavor also made three management announcements. The addition of staff is attributed to the rapid adoption of Endeavor's traditional Voyager integrated library management system for traditional library automation and Endeavor's digital solutions, the ENCompass system for managing, searching and linking collections and the LinkFinderPlus OpenURL-enabled link resolver.

The new Customer Services staffs are in various roles in Endeavor's Customer Support, Product Release and Integration, Voyager and Digital Implementation, Data Migration and Training areas.

Management announcements include three seasoned leaders for Endeavor's Customer Support team.

Kay Stanley was appointed in September to the newly created role of Digital Services Team Leader. Previously Endeavor's Technical Support Team Leader, she also led Endeavor's four certification courses, teaching Endeavor customers the software interactions of the Voyager system and administration responsibilities about their Voyager servers. Stanley now manages Endeavor's digital products and services support team, including the customer services for Endeavor's LinkFinderPlus Subscription Service.

Tom Pitts replaces Stanley as Technical Support Team Leader, managing the hardware-side support for Endeavor's software systems. Pitts was previously a Release Integration Engineer in Endeavor's Product Release and Integration team, managing customer upgrades to new versions of Endeavor software. Prior to Endeavor, he managed a 24/7 technical support department.

Liz Best joined Endeavor in June as Library Support Team Leader, managing Endeavor's call center's library-related support services. Best was previously Systems Analyst at the Royal Roads University library in Victoria B.C., Canada, managing both Voyager System Administration and server administration. As an Endeavor customer, Best was an active list-serv contributor, creating and hosting the Voyager NT list-serv. She was known as a presenter at the annual Endeavor User Group Meetings and the Northwest Endeavor User Group Meetings. Best has worked in various customer support roles since 1987.

"Endeavor is very proud to be growing our Customer Services division with talented and dedicated staff who have years of experience working with academic and research libraries," said Donald Muccino, Endeavor Vice-President of Customer Services. "Endeavor is dedicated to listening to customer needs, anticipating future growth, and moving forward with positive benefits for our academic and research library customers."

About Endeavor Information Systems

Endeavor Information Systems, based in Des Plaines, IL, was founded in September of 1994. A wholly owned subsidiary of Elsevier, Endeavor offers a complete line of library solutions for traditional and digital collections. Visit Endeavor at for more information about Voyager, ENCompass, or LinkFinderPlus.

View Citation
Publication Year:2003
Type of Material:Press Release
Language English
Issue:December 17, 2003
Publisher:Endeavor Information Systems, Inc.
Place of Publication:Des Plains, IL
Company: Endeavor Information Systems, Inc.
Subject: Executive appointments
Record Number:10651
Last Update:2012-12-29 14:06:47
Date Created:0000-00-00 00:00:00