PROVO, Utah -- November 20, 2003 -- Dynix, the world's leading provider of automation technologies, solutions, and services for libraries, announced today that Pasadena and Glendale Public Libraries, GEAC customers of 23 years, will install the Horizon Information Management System.
"Our goal from the beginning was to find a vendor that shared our vision of the future," said Bryan Sands, Information Technology Manager for Pasadena and Glendale Public Libraries. "After all of our research, we came to believe that Dynix was the vendor we could trust and with whom we wanted to be paired for the future."
Early in 2002, Pasadena and Glendale Public Libraries embarked on an exhaustive RFI process that began with 10 vendors and took a year and a half to complete. All of the libraries' staff members were heavily involved, and each of the vendors on the short list came in for large-group, full-day demos. Early in the process, the libraries also conducted comprehensive Web-based and paper surveys to determine users' needs and expectations, using the results as chief criteria in the selection process.
"We focused on what each company's products could do for our users before even thinking about what they could do for staff," Sands said. "Once we were convinced our users would be pleased, we began looking at staff features and functionality."
A primary consideration for end-user functionality was providing users with a wide array of self-service options, including remote access to the libraries' catalog and databases, the ability to remotely place holds and renew materials, and the future ability to pay fines online. Sands said that he was excited about Dynix' vision for expanding the "self-service experience," including the addition of e-commerce functionality to Horizon. "The more routine transactions we can execute remotely, the more time our staff will have to serve users one-on-one when they visit our libraries," he said.
"We chose Horizon because of its powerful architecture, but also because of the strength of the Dynix management team and their stated vision for the company," Sands said. "Ultimately, customer references told us that Dynix has been living up to promises it has been making, and we felt good about their long-standing commitment to libraries. We were looking for a well-respected vendor with deep roots in the library community."
Additionally, Sands said that in choosing a new automation vendor, the libraries wanted more than a software provider. "We didn't want someone who could just sell us software for the next seven years, we were looking for someone who would also know how to meet our needs long into the future. We see our selection of Dynix as a true partnership and the start of a long-term relationship."
For Dynix, the partnership is also very important. "We are very excited to have Pasadena-Glendale as a customer," said Dynix President and CEO Jack Blount. "Pasadena and Glendale Public Libraries are visionary leaders in Southern California and will help us to build relationships with other libraries in the region. At the same time, our leading technology and support will amplify the outstanding service they provide to their users."
Partners in library automation since 1980, the Pasadena and Glendale Public Libraries had a combined circulation of nearly 2.7 million in 2003 from a total collection of more than 1.6 million items. They will go live with Horizon in March 2004 and report that support from Dynix to this point has been excellent. "So far, our experience with Dynix has been tremendous," Sands said. "I couldn't be happier with the level of attention and responsiveness we've received. The people we've been working with have demonstrated a strong commitment to our project and they have been quick to help out wherever they can."
Celebrating its twentieth year of service to the library community, Dynix is the world's pioneer provider of library information management systems. As a committed advocate of the library community, Dynix serves academic, special, school, public, and consortium libraries in over 40 countries. With more than 100 professional librarians on staff and proven experience in software leadership, Dynix is focused on providing customers visionary technology solutions that support the latest industry standards and offer intuitive functionality. For complete corporate information and a guide to Dynix products and services, visit www.dynix.com.