(Carlsbad, CA - October 13, 2003) Market leader EOS International announces that the Embassy of Australia Library in Washington, D.C., the only library of its kind in any of the Australian Embassies and Consulates worldwide, has successfully implemented the EOS e-Library Service. The Embassy Library primarily serves the research needs of Embassy staff monitoring U.S. policies.
The Australian Embassy joins an impressive list of global government organizations who have found the answer to their special library needs with EOS solutions. These organizations include the: Customs and Border Protection Library, Federal Aviation Administration, U.S. Postal Services Library, Army Corps of Engineers, Armed Forces Medical Library, USDA-ERS Reference Center, Bureau of Land Management, UNICEF, National Labor Relations Board, and many others.
"When the global EOS e-Library Service was offered, we jumped at the chance to move the application off-site, especially since our entire automation system crashed in July 2002 due to the death of our server," says Melissa Elliott, Embassy Library Manager. "Implementation for EOS e-Library Service was a breeze. We have had no problems since our data was converted and the service set up. Thanks to the implementation team's assistance and the universal printer driver, we are even able to print from any terminal, a service we did not previously have."
"Our objectives included freeing both library and IT staff from maintaining the library automation server and to improve the accessibility and efficiency of the library system for our patrons and staff," says Ms. Elliott. "Already we have seen an increased usage of the library, much of which can be directly attributable to the accessibility of the collection through the Web OPAC. We have also enjoyed relinquishing the responsibilities for the updates to the EOS Client Services staff."
Through the Web OPAC, Embassy patrons access the library catalog, check their library accounts, and place holds on material. All areas of the collection can be searched thanks to the interconnectivity of the modules. Journals that fall under a requested topic will also show up in the Web OPAC.
"We have seen an increase in usage, especially with Australians outside the immediate area who cannot physically use the library but can access the collection online," states Ms. Elliott. "The fact that we are fully automated now in regards to circulation seems to encourage staff to consider us a 'real' library that can provide services they didn't realize we were capable of and didn't think to ask about before."
EOS International is a leading global library information management software and service provider with a client base of over 5,000 special libraries. A client-driven company nominated for a Computerworld Smithsonian award, EOS library automation software products (EOS.Web(tm), EOS Q-Series(tm), EOS GLASŪ, and hosted, EOS e-Library Services(tm)) serve the stringent knowledge management needs of corporate, legal, medical, government and special libraries of all sizes. EOS International can be found online at www.eosintl.com.