(Carlsbad, CA - April 2, 2003) Market Leader EOS International announces that it has secured the industry's highest customer support rating, achieving a 9.7 rank on a 10 point scale in the latest Computers in Libraries (CIL) independent survey for Special Libraries (including corporate and government). EOS additionally received the survey's highest rating in overall customer satisfaction. The CIL survey is designed to profile the functionality available in integrated library systems (ILS) and independent user ratings of those products and services.
"This company is how tech companies survive in the present marketplace. A great product is wonderful, but without helping their clients get the fullest use of the product and assisting them through upgrades, on-line communications, and personal attention when needed, the product is just another one on the market," says Sherry Leopold, Manager, Harbor Regional Resource Center. "They understand that even with a great product, which they have, their clients sometimes have their own technical problems and EOS International has pitched in to help, even when the problem has been related to our systems, not theirs."
Widely viewed in the industry as providing the best blend of internet and phone support, EOS International Client Services continually demonstrate their commitment to "service excellence" by providing the best service guarantee in the industry, in addition to 24/7 Internet-based support as well as phone and email support from 5:00 a.m. to 5:00 p.m. PST, with extended email support until 11:00 p.m. Sunday through Thursday PST.
"This survey provides solid evidence of the EOS reputation as a client-services driven library automation vendor," said Jeff Smith, Client Services Director. "The number one ranking in our industry is proof positive that EOS meets or exceeds customers' needs and is well-positioned to take library automation to new levels."
EOS International is a leading global library information management software and service provider with a client base of over 5000 special libraries. A client-driven company nominated for a Computerworld Smithsonian award, EOS library automation software products (EOS Q-Series(tm), EOS GLAS(r), and hosted, EOS e-Library Services(tm)) serve the stringent knowledge management needs of corporate, legal, medical, government and special libraries of all sizes. EOS International can be found online at www.eosintl.com.