(Carlsbad, CA - January 21, 2003) Widely recognized by their client base as having one of the best and most seamless blends of net and telephone support, EOS International Client Services demonstrates it's commitment to "service excellence" by expanding their support hours. In addition to 24/7 Internet-based support as well as phone and email support from 5:00 a.m. to 5:00 p.m. PST, we are extending our email support until 11:00 p.m. Sunday through Thursday PST. When contacting us via email, clients can expect either a phone call or immediate response via Email depending on their preferred mode of communication with us.
"EOS is committed to maintaining long-term relationships with clients, increasing accessibility and exceeding clients' expectations," says Tony Saadat, CEO of EOS International. "Extended service hours at our U.S. headquarters, combined with our European client services and on-line SupportNet, demonstrates that the EOS Global Help Desk is the best in the industry."
Known world-wide by their clients for providing top-notch support and training, the new Client Services extended hours continues to demonstrate the commitment EOS International has for it's client base, enabling the company to better serve it's rapidly growing client base in Australia, Hawaii, and the Pacific Rim.
"Our clients govern what software enhancements are made, thus effectively controlling the destiny of their library automation efforts," says Client Services Director Jeff Smith. "I am continually told that my staff provides the kind of patient, knowledgeable and customer-friendly service that's rare in the industry. It is our pleasure to make ourselves even more available to meet the needs of our clients."
EOS International is a leading global library information management software and service provider with a client base of over 5000 users. A client-driven company nominated for a Computerworld Smithsonian award, EOS library automation software products (EOS Q-Series(tm), EOS GLAS(r), and hosted, EOS e-Library Services(tm)) serve the stringent knowledge management needs of corporate, legal, medical, government and special libraries of all sizes. EOS International can be found online at www.eosintl.com.