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Independent study ranks Polaris #1 in customer support

Press Release: Polaris Library Systems [January 07, 2003]

Copyright (c) 2003 Polaris Library Systems

Abstract: With a score of 9.8 out of 10, the Polaris integrated library system was ranked by users as number one in customer support in the just-published Computers in Libraries survey of the library automation marketplace.

Syracuse, NY - January 7 – With a score of 9.8 out of 10, the Polaris integrated library system was ranked by users as number one in customer support in the just-published Computers in Libraries survey of the library automation marketplace. Polaris, the groundbreaking automation system from Gaylord Information Systems (GIS), topped eleven other automation systems serving the public library market. The survey, conducted by industry consultant Pamela Cibbarelli, was published in the January 2003 issue of Computers in Libraries.

According to the survey, Polaris ranked second in overall user satisfaction. Polaris also compared favorably in the survey's vendor-by-vendor analysis of system functionality. The survey shows Polaris with 21 out of 25 ranked features currently available and the remaining four features planned in a forthcoming software release.

In more than a third of the categories in which users ranked their systems, Polaris scored higher than any other system. The categories in which Polaris ranked number one are:

  • OPAC with Web interface
  • OPAC without Web interface
  • Interfaces to Internet resources
  • Cross-database searching
  • Acquisitions
  • Interfaces to book vendors
  • Inventory
  • Local history file management
  • Customer support
  • Documentation

“For the past several years GIS has focused on rapid development and customer service to demonstrate we are a leader in the library automation marketplace,” said GIS President Katherine Blauer. “Our customers recognize we have the most advanced system and the highest quality support. We hope the Computers in Libraries survey results will encourage libraries who looked at Polaris a few years ago to take another look now. We are no longer ‘becoming'…we have arrived.”

For more information on the Polaris integrated library system, visit the GIS web site at or call 800-272-3414 for information.

About Polaris

The Polaris integrated library system facilitates all aspects of library operations by providing innovative workflow solutions packaged in a familiar Windows interface. The Polaris staff client offers a complete solution for acquisitions, collection management, cataloging, circulation, interlibrary loan and serials control. With its object-oriented design and integrated Z39.50 capabilities, Polaris avoids the artificial boundaries common to legacy systems built on a modular framework. It also avoids the costs and downtime associated with installing modules one piece at a time. The Polaris PowerPAC extends this innovation to the end-user by providing a fully customizable library portal to the library's catalog and other library resources, including enhanced bibliographic data such as book images, tables of contents, and reviews. With embedded metasearch capabilities, patrons can search the library's catalog, the web, other library catalogs and Z39.50 databases at one time using one common interface. Today 300 libraries use Polaris every day to serve the information needs of their communities.

About GIS

Headquartered in Syracuse, New York, Gaylord Information Systems is a Microsoft Certified Solutions Provider and the 28-year-old software development division of Gaylord Bros., Inc., a leading supplier and innovator in the library industry for more than a century. In addition to its library automation systems, GIS offers workflow analysis, retrospective conversion and database enhancement services to libraries of all types. Thirty percent of GIS staff is composed of professional librarians, including GIS President Katherine Blauer.

More information is available via telephone 800-272-3414; fax 315-457-5883; or email and at

View Citation
Publication Year:2003
Type of Material:Press Release
Language English
Issue:January 07, 2003
Publisher:Polaris Library Systems
Place of Publication:Syracuse, NY
Company: Gaylord Information Systems
GIS Information Systems
Polaris Library Systems
Products: Polaris
Online access:
Record Number:10247
Last Update:2012-12-29 14:06:47
Date Created:0000-00-00 00:00:00