ADELAIDE, Australia ¯ October 28, 2002 ¯ epixtech announced today the appointment of Margareta Nicholas of the University of South Australia as customer relations manager for the company's Asia Pacific region, effective Nov. 4. Nicholas, who has more than 30 years of library experience, will oversee the management of customer relationships in the region and aggressively work to ensure customer satisfaction for libraries of all types and sizes.
Nicholas will act as a primary contact for customer issues during a time of steady growth for epixtech in the Asia Pacific region. She will oversee the implementation of customer projects, including migrations to epixtech's Horizon product, and build and enhance ongoing dialogue with customers.
Prior to her arrival at epixtech, Nicholas spent 27 years at the University of South Australia working in technical services and database support. Most recently, she managed the university's library automation system, working as technical environment coordinator. She also oversaw library hardware planning, inventory control, Help Desk management, patron authentication services, and the library intranet.
Nicholas has represented the University of South Australia to the Customers of Dynix–Australia (CODA) users' group since its creation in 1987. She has served as president of CODA, now Australasian Customers of epixtech (ACe), four times and also acted as treasurer, secretary, and publications and promotions officer. As part of her extensive leadership in library automation management, she has represented ACe to other users' groups around the world, including Customers of Dynix, Inc. in North America, the Meeting of Asian Dynix Users in Singapore, and the initial Horizon Users' Group in China.
“Margareta has spent much of her life in service to libraries and has been a tremendous supporter of epixtech for many years,” said Ty Brown, vice president of global operations. “Her 30 years of library experience and leadership will help epixtech to better understand and meet the needs of its customers in the Asia Pacific region and around the world.”
“I am thrilled to be accepting this opportunity at a time when epixtech is growing and taking broad steps to serve libraries in the Asia Pacific region,” Nicholas said. “I am looking forward to working with old friends and new customers and feel ready not only to meet customers' needs, but also to exceed their expectations. This is an exciting time to be joining epixtech.”
With more than 10,000 customers in 42 countries, epixtech is the world's leading provider of automation technologies, solutions, and services for libraries. Their award-winning library automation systems, including Dynix, NOTIS, and Horizon Sunrise, are installed in more sites than any other library automation vendor. epixtech's industry-leading access products for patron self-services and interlibrary loan, as well as new Web-based solutions, are also used by libraries around the world. epixtech, formerly Ameritech Library Services, became a private corporation in December of 1999. epixtech library automation services meet the needs of academic, research, public, corporate, consortia, and K-12 school libraries. Headquartered in Utah, epixtech has offices in Evanston, Illinois; Waterloo, Ontario; as well as in Australia, France, the United Kingdom, New Zealand, Germany, and Taiwan. epixtech's Asia Pacific head office is located at 175 Fullarton Road, Dulwich, South Australia, 5065. The company's Web page is found at www.epixtech.com.