ByWater Solutions, an Open Source community contributor and America's forefront provider of Open Source library technology support, announced the development of advanced configuration of the Twilio Plugin.
Kyle Hall, Director of Development & Operations, worked directly on the development to create advanced configuration options, allowing templates to contain raw TwiML for complete control over how and what is spoken by Twilio from Koha.
These advanced configuration options include
- Customize voices
- Repeat sections
- Add pauses
- Play sounds
The "Please wait" message can now be replace with your own TwiML as well!.
Nate Curulla, CRO, ByWater Solutions, recently commented on the development
We are thrilled to be able to have these advanced features with Twilio and the Koha ILS. One of Koha's major strengths is the flexibility and lack of barriers for integrating third party products and we are excited to have this connection in place for the rest of our mutual library partners."
About Twilio
Twilio is one of the first and only Customer Engagement Platforms to bring contextual data, communications tools, and AI together in a single platform. We make it easy for businesses to personalize every step of a customer's unique journey.
Read more at https://www.twilio.com/en-us/why-twilio
Kyle Hall, Director of Development and Operations, recently commented on the development.
Our partners wanted full control of how the TwiML is made for Twilio Voice. It's great when we collaborate as partners and create a product that our libraries need that integrates directly with Koha. It's like an expert mode for Twilio and Koha!
About Koha
Koha is the first open-source Integrated Library System (ILS). In use worldwide, its development is steered by a growing community of libraries collaborating to achieve their technology goals. Koha's impressive feature set continues to evolve and expand to meet the needs of its user base. It includes modules for circulation, cataloging, acquisitions, serials, reserves, patron management, branch relationships, and more.
Koha's OPAC, circulation, management, and self-checkout interfaces are all based on standards-compliant World Wide Web technologies, HTML5, CSS, and Javascript, making Koha a truly platform-independent solution. Koha is distributed under the open-source General Public License (GPL).
For more information about Koha, please visit http://koha-community.org/.
About ByWater Solutions
ByWater Solutions is a full-service, high-quality Open Source support and implementation company dedicated to providing libraries with a lower cost, more advanced level of support for their systems than a traditional proprietary solution can offer. ByWater Solutions has a proven track record in the first-rate implementation and support services with library systems of all sizes for the Koha ILS, Aspen Discovery, Metabase, and Libki PC Management.
Our highly-ranked, comprehensive support is what sets our company apart from any other vendor in the industry. Partnering with ByWater Solutions not only lowers the cost of implementation and maintenance of OSS but more importantly, empowers libraries by giving them the flexibility and freedom they deserve.