Unique Management Services is proud to announce the launch of MessageBee for Brisbane City Council Library this week. Patrons will now begin receiving phone-based updates on their library transactions, such as hold and overdue notices.

Brisbane is the capital of Queensland and is the third most populous city in Australia. The 33 branches of the Brisbane City Council Library serve 2.7 million residents.

MessageBee is a powerful and customizable messaging tool that offers numerous features, making it an essential asset for libraries looking to enhance their communication strategies. Easily understandable clear voicemails made MessageBee a great choice for the Queensland library. MessageBee also integrated well with Symphony, the library's ILS.

Key features of MessageBee include:

• SaaS Phone service: Our Phone notifications require no library-based equipment. We handle the back end, so libraries can focus on their patrons.
• Multi-Language ability: clients can send messages in English or Spanish, with preference automatically pulled from the patron database, ensuring seamless integration.
• Customizable notifications: Either voice recordings or automatically generated messages offer clear voicemail messages.

About MessageBee

MessageBee has three different ways to communicate with your patron base. SMS alerts get in front of more of your patrons with simple and understandable messaging. Email takes boring and confusing ILS-

generated email notifications and turns it into a patron engagement tool with a simple drag-and-drop design. Phone notifications cater to your patrons that prefer the personal touch of a recorded or voice-to-text phone messages.