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Press Release: Unique Management Services [November 21, 2024]

Lake County Public Library (IN) adds MessageBee Phone and Email to existing services

Unique Management Services
Lake County Public Library
Lake County Public Library

Unique Library is proud to announce the addition of MessageBee email and phone notifications for the

Lake County Public Library (LCPL) in northern Indiana this week. The public library is adding two new channels to their existing MessageBee SMS and NCOA Address Verification Service. The 9-location library system serves the second-largest county in the state of Indiana.

From Technical Services & ILS Manager Andrew Teeple

"Our transition to using MessageBee notifications has been wonderful! The on-boarding process was quick and easy. Patrons immediately gave us positive feedback, reporting that they have had spotty delivery success in the past but were now receiving all the expected notifications. "

MessageBee is a powerful and customizable messaging tool that offers numerous features, making it an essential asset for libraries looking to enhance their communication strategies. Easily understandable SMS notifications made MessageBee a great choice for LCPL. MessageBee also integrated well with Polaris, the library's ILS.

Key features of MessageBee include:

  • SaaS Email and SMS service: Our SMS and email notifications require no library-based equipment. We handle the back end, so libraries can focus on their patrons.
  • Superior Deliverability: Unique is on the cutting edge of SMS-based notifications. Our 10-DLC compliant notifications are an upgrade on traditional email-to-SMS in deliverability and clarity.
  • Customizable email templates: Our set-and-forget email notifications make attractive messaging easy as ever. Once the template design is finalized, MessageBee automatically sends notifications to your patrons.

About MessageBee

MessageBee has three different ways to communicate with your patron base. SMS alerts get in front of more of your patrons with simple and understandable messaging. Email takes boring and confusing ILS-generated email notifications and turns it into a patron engagement tool with a simple drag-and-drop design. Phone notifications cater to your patrons that prefer the personal touch of a recorded or voice-to-text phone messages.

About Unique Management Services

Unique Management is a Jeffersonville, Indiana library service company, that offers a full suite of library communication options for patrons including the Gentle Nudge Material Recovery process, MessageBee patron engagement platform, and Virtual Patron Service. With nearly 30 years of experience in the industry and 1,600 client libraries, Unique strives to build long-lasting relationships with our partners to better serve their patrons.


Summary: Unique Library announced the addition of MessageBee email and phone notifications for the Lake County Public Library in northern Indiana this week. The public library is adding two new channels to their existing MessageBee SMS and NCOA Address Verification Service. The 9-location library system serves the second-largest county in the state of Indiana.
Publication Year:2024
Type of Material:Press Release
LanguageEnglish
Date Issued:November 21, 2024
Publisher:Unique Management Services
Company: Unique Management Services
Permalink: https://librarytechnology.org/pr/30779/lake-county-public-library-in-adds-messagebee-phone-and-email-to-existing-services-

DocumentID: 30779 views: 229 Created: 2024-11-21 15:28:32 Last Modified: 2024-12-02 07:08:49.