Unique Library is proud to announce the start of MessageBee SMS for OWWL Library System in New York this week. The library system is a new client of Unique, and OWWL joins a growing number of libraries that are using MessageBee to maximize their SMS notification delivery.

OWWL is a group of 42 libraries across 23 systems and four counties in the Rochester and Buffalo, New York area. The library will be sending Hold notices to their patrons via SMS notification.

MessageBee is a versatile and powerful messaging tool designed to streamline library communication. Its user-friendly SMS notifications made it the ideal choice for OWWL, and its seamless integration with Evergreen, the library's ILS, further solidifies MessageBee as a critical component of OWWL's communication strategy.

Key features of MessageBee include:

• SaaS Email and SMS service: Our SMS and email notifications require no library-based equipment. We handle the back end, so libraries can focus on their patrons.
• Superior Deliverability: Unique is on the cutting edge of SMS-based notifications. Our 10-DLC compliant notifications are an upgrade on traditional email-to-SMS in deliverability and clarity.
• Customizable email templates: Our set-and-forget email notifications make attractive messaging easy as ever. Once the template design is finalized, MessageBee automatically sends notifications to your patrons.

About MessageBee

MessageBee has three different ways to communicate with your patron base. SMS alerts get in front of more of your patrons with simple and understandable messaging. Email takes boring and confusing ILS-generated email notifications and turns it into a patron engagement tool with a simple drag-and-drop design. Phone notifications cater to your patrons that prefer the personal touch of a recorded or voice-to-text phone messages.

About Unique Management Services

Unique Management is a Jeffersonville, Indiana library service company, that offers a full suite of library communication options for patrons including the Gentle Nudge Material Recovery process, MessageBee patron engagement platform, and Virtual Patron Service. With nearly 30 years of experience in the industry and 1,600 client libraries, Unique strives to build long-lasting relationships with our partners to better serve their patrons.