Unique Library announced the launch of call handling for Cedar Park Public Library this week. The service offers an innovative way for patrons to interact with the library without tying up staff with inquiries, while enhancing the patron experience. The Austin, Texas area library is a new client to Unique.

Unique's call-handling patron service solution offers an innovative approach to managing library communications. Instead of phones disrupting the quiet library environment, incoming calls are seamlessly transferred to one of our Library Communication Professionals. These specialists handle inquiries on behalf of the library, ensuring patrons receive prompt, attentive service while also allowing library staff to focus on their tasks and assist in-person visitors without interruption.

Key features of Phone include:

• Excellent customer service record: Our agents routinely earn 5-star reviews from patrons, so you can count on Unique to represent your library well.
• Enhances patron experience online and in person – our US-based communication professionals are live, responsive, and well-trained in library-specific interactions.
• Phone handles transactions, ready-reference, as well as any other common library questions.

About Patron Services

Unique is dedicated to making every library the best it can be. That led us to pioneering patron interaction solutions for libraries of every size. Our Patron Services include Chat and Phone services that take the load off frontline library staff, while retaining the level of customer service that libraries expect. Phone services are a great alternative to call centers or staff having to field routine or transactional inquiries from patrons, while Chat offers a channel for patrons who wish to communicate online.

About Unique Management Services

Unique Management is a Jeffersonville, Indiana library service company, that offers a full suite of library communication options for patrons including the Gentle Nudge Material Recovery process, MessageBee patron engagement platform, and Virtual Patron Service. With nearly 30 years of experience in the industry and 1,600 client libraries, Unique strives to build long-lasting relationships with our partners to better serve their patrons.