Libero, by Knosys, is proud to announce the continuation of its successful complimentary health checks, a key component of its enhanced customer support strategy that began last year. This initiative underscores Libero's commitment to helping libraries maximise the benefits of the Libero Library Management System (LMS) through personalised, face-to-face support.

Highlighted Visits

Since the introduction of health checks, the Libero team in Australia has visited several libraries, including Armidale Regional Library, Tenterfield Library, Glenn Innes Library, and Mid North Coast Co-operative. In Germany, the team has supported institutions such as SKD Kunstbibliothek in Dresden, Bach-Archive in Leipzig, Bundesgerichtshof in Karlsruhe, Parliamentary Library in Bern, and City Library Cottbus.

Libero health checks are designed to provide libraries with a comprehensive evaluation of their Library Management System, ensuring optimal performance and utilisation. These checks are conducted by the Libero expert team, who possess deep knowledge and experience with the Libero system.

Libero health checks offer several key benefits:

In-Depth Expertise

Libero consultants have extensive experience in guiding libraries through the intricacies of the LMS Software. They are experts in fine tuning techniques, spotting issues and identifying common pitfalls.

Optimised Use

The Libero team will suggest opportunities to streamline processes and maximise the value of the LMS. This might include suggesting integrations with other tools, basic or advanced training programs and fine-tuning configurations to help customers get the most out of the software. 

Long-Term Vision

With their backgrounds as librarians, the Libero team inherently understands the evolving landscape of libraries. They anticipate future trends and technological advancements, ensuring the solutions they implement will serve for years to come.

"Since the introduction of our health checks, the Libero team has conducted comprehensive evaluations with many of our valued customers, significantly enhancing their LMS experience. These assessments have added tremendous value, demonstrating the critical role of regular system evaluations in maintaining optimal library operations." said Lesley Maea, VP Customer Success & Experience.

About Libero

Libero, by Knosys, is your all-in-one library management system for elevating library success and delivering the best experiences for both members and staff.

Developed by librarians in collaboration with industry experts, Libero is the secure cloud-based solution enabling accessibility and seamless interaction across all your devices.