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Press Release: Unique Management Services [September 14, 2023]

Cooperative Computer Services (IL) launches MessageBee SMS

Unique Library announced the launch of MessageBee for Cooperative Computer Services (CCS) this week. The innovative messaging solution offers customizable library-specific notifications for email and SMS. CCS joins the SWAN library consortium to be the second collection of libraries to implement MessageBee SMS in the Chicagoland area this year.

MessageBee is a powerful and customizable messaging tool that offers numerous features, making it an essential asset for libraries looking to enhance their communication strategies. Easily understandable SMS notifications made MessageBee a great choice for CCS. MessageBee also integrated well with Polaris, CCS's ILS.

Key features of MessageBee include:

  • Custom and Individual Message Wording: MessageBee enables the creation of customized messages for each of the 29 separate library locations within the CCS group.
  • Multilingual Messaging: To cater to the diverse language needs of library patrons, MessageBee supports message creation in English and Spanish.
  • Separate Reporting and Portal Access: MessageBee provides each of the 29 library locations with individual reporting and portal access, so each branch can maximize their subscription.

About MessageBee

MessageBee has three different ways to communicate with your patron base. SMS alerts get in front of more of your patrons with simple and understandable messaging. Email takes boring and confusing ILS-generated email notifications and turns it into a patron engagement tool with a simple drag-and-drop design. Phone notifications cater to your patrons that prefer the personal touch of a recorded or voice-to-text phone messages.

About Unique Management Services

Unique Management is a Jeffersonville, Indiana library service company, that offers a full suite of library communication options for patrons including the Gentle Nudge Material Recovery process, MessageBee patron engagement platform, and Virtual Patron Service. With nearly 30 years of experience in the industry and 1,600 client libraries, Unique strives to build long-lasting relationships with our partners to better serve their patrons.


Summary: Unique Library announced the launch of MessageBee for Cooperative Computer Services. The innovative messaging solution offers customizable library-specific notifications for email and SMS. CCS joins the SWAN library consortium to be the second collection of libraries to implement MessageBee SMS in the Chicagoland area this year.
Publication Year:2023
Type of Material:Press Release
LanguageEnglish
Date Issued:September 14, 2023
Publisher:Unique Management Services
Company: Unique Management Services
Products: MessageBee
Libraries: Cooperative Computer Services
Subject: System announcements -- installations
Permalink: https://librarytechnology.org/pr/29252/cooperative-computer-services-il-launches-messagebee-sms

DocumentID: 29252 views: 1144 Created: 2023-09-14 10:54:25 Last Modified: 2024-07-02 19:34:31.