Unique Library is pleased to announce that Spartanburg County Public Libraries (SCPL) have launched phone service from Unique Virtual Patron Services. The service will shift the responsibility of answering phone calls at times from the staff at SCPL to Unique's patron communication team, enabling staff to spend more time with patrons.

By supporting library staff with call answering, they can be redeployed to fulfill their daily tasks, spend more time with patrons, or take on more projects within the four walls of the library.

Key features of Unique Phone include:

• Unique answers calls as needed so that library staff aren't interrupted or taken off task
• Call staffing expands the hours that patrons can call the library
• SCPL has access to Unique's 5-star customer service for their patrons

About Unique Patron Services

Patron Services from Unique includes Phone and Chat services. With different levels of service, there is a solution for every library to relieve some workload from overburdened staff. With Staffed Chat, Unique can answer patron inquiries on the library's behalf. From an integrated widget Unique communication professionals can address nearly any inquiry from a patron. Call answering from Unique offers a similar level of service to libraries, answering calls with professional and knowledgeable expertise on behalf of client libraries.

About Unique Management Services

Unique Management is a Jeffersonville, Indiana library service company, that offers a full suite of library communication options for patrons including the Gentle Nudge Material Recovery process, MessageBee patron engagement platform, and Virtual Patron Service. With nearly 30 years of experience in the industry and 1,600 client libraries, Unique strives to build long-lasting relationships with our partners to better serve their patrons.