August 8th, 2023. For MessageBee SMS customers, patrons can now directly reply to their library's messages from their phone. Replies from patrons will appear on the MessageBee dashboard and can be easily accessed and responded to.

Points of contact like questions about transactional notifications or announcements can prompt questions from patrons. They can now ask the library directly without having to involve another channel or come into the branch themselves.

MessageBee SMS customers can also send text messages directly to patrons with cell phone numbers by creating a new conversation. It offers another way for libraries to connect with patrons, and is an example of how Unique is committed to creating and developing the most complete patron engagement tools for libraries.

About Unique

Unique is a leading provider of innovative technology solutions for libraries. With a commitment to advancing the library industry, Unique offers a wide range of products and services that enhance library operations, improve patron experiences, and support the preservation of knowledge and culture.