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Press Release: Ex Libris [April 15, 2023]

Virtual Customer Panel presented by Library Journal

Academic library patrons have higher expectations in their online quest for knowledge and resources. They desire their online experience and interactions with the library ecosystem to be similar to what they are able to receive in their normal day-to-day lives: easy discoverability, simple content delivery, more personalization, access on any device at any time, faster support, and more avenues to knowledge at their point of need.

To facilitate a user experience that meets patrons where they're at and elevates the library offering, librarians are building rich, integrated online ecosystems that streamline the patron journey and simplify library workflows.

Join us for a fascinating discussion on Tuesday, April 18, 2023, at 11 am EDT (New York) to learn more about how they're connecting library systems to benefit patrons and librarians alike, with particular attention to Ex Libris services on its higher education platform. Topics will focus on:

  • Digital transformation post-pandemic, focused on collections and the user experience
  • One-stop focus for both librarians and patrons
  • Strategies for getting institutional buy-in on service adoption
  • Implementation considerations within the library

Our panelists will include:

  • Angela Walker
    Digital Library Manager
    University of Salford
  • Blake L. Galbreath
    Core Services Librarian (Systems)
    Washington State University
  • James M. Day
    Assistant Director for Electronic Library Services
    Embry-Riddle Aeronautical University
  • Pascal Calarco
    Systems Librarian and Scholarly Communications Librarian
    Liaison Librarian, Economics
    University of Windsor

Summary: Academic library patrons have higher expectations in their online quest for knowledge and resources. They desire their online experience and interactions with the library ecosystem to be similar to what they are able to receive in their normal day-to-day lives: easy discoverability, simple content delivery, more personalization, access on any device at any time, faster support, and more avenues to knowledge at their point of need.
Publication Year:2023
Type of Material:Press Release
LanguageEnglish
Date Issued:April 15, 2023
Publisher:Ex Libris
Company: Ex Libris
Permalink: https://librarytechnology.org/pr/28719/virtual-customer-panel-presented-by-library-journal

DocumentID: 28719 views: 954 Created: 2023-04-15 10:01:35 Last Modified: 2024-10-29 10:55:05.