Dublin, OH -- September 2nd, 2022. Patron Point announced today that Cincinnati & Hamilton Public Library (CHPL) in Cincinnati, Ohio, has selected its customer engagement platform to support its mission of connecting people with the world of ideas and information.
Award-winning CHPL serves a population of more than 800,000 through its 41 locations, with more than 5 million visitors annually. The library circulates over 17 million materials and offers more than 17,000 programs for a variety of ages, including storytimes, career exploration opportunities for youth, life skill classes, and workshops for entrepreneurs. Looking to future service, CHPL also created a Facility Master Plan (Building the Next Generation Library) to guide multi-year improvements to all 41 of its locations..
About Patron Point
Patron Point is a fully-featured marketing automation platform that helps hundreds of libraries around the world drive their digital marketing and attract, onboard, inform, engage and retain library customers through targeted marketing and automated engagement.
It is the first of its kind patron engagement platform built specifically for public libraries harnessing data from a wide range of library systems including the ILS, ebook platforms, event/PC/room booking systems, databases and website to build a unified view of the patron's engagement with the library.
With Patron Point, libraries more fully engage their patron audience across multiple channels including email, website forms and pop ups, web widgets and social media tracking and SMS. Libraries can benefit immediately from a foundation of Proven Programs or create their own workflows that are customized to their unique user communities and needs.
Libraries interested in learning more about Patron Point can visit the company's website and request a short online demo.