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Press Release: Innovative Interfaces, Inc. [March 8, 2022]

Libraries can now offer online users automated, personalized tours with Vega Guide for Discover from Innovative, part of Clarivate

London, U.K. March 8, 2022 – Innovative, part of Clarivate and a leading global provider of library software, today announced the launch of Vega Guide for Discover, an additional solution available to Vega Discover libraries, to drive better patron engagement with the online catalog through customizable content and interactive tours.

Vega Guide for Discover allows libraries to easily post announcements on Vega Discover without any additional coding skills or requests to Innovative. In addition, libraries can create customized tours for users on any topic they want, such as guiding new users through refining search results or showing patrons how to make the most of their My Bookshelf features. Innovative will also provide personalized and established guides, messaging and design templates to help libraries immediately start using Vega Guide for Discover.

Libraries can use Vega Guide for Discover to:

  • Introduce Vega Discover to new users and bring them up to speed quickly so they return as repeat customers
  • Improve the patron experience with personalized tours of My Bookshelf, helping patrons take action with their account and get the most out of patron features
  • Reduce library staff time spent on answering similar questions by providing the answer directly within Vega Discover
  • Communicate easily and effectively by publishing customized announcements that overlay on top of Vega Discover
  • Review usage data on guides and announcements to better tailor in-context help for your community

"Vega Guide for Discover gives libraries more independence to post customized content on their catalogs and the power to personally guide users through their virtual library experience," said Yariv Kursh, General Manager of Innovative. "It is a great opportunity that we have heard libraries ask for and that we have not seen in other solutions."

Vega Guide for Discover extends Discover's premier accessibility features even further, ensuring all users, even those who need a little extra guidance, can realize the full potential of their virtual library experience. Vega Guide for Discover is available for Vega Discover libraries. To learn more, contact your Innovative Account Manager or contact us to schedule a demo.

About Innovative

Innovative, part of Clarivate, provides leading technology solutions and services that empower libraries and enrich their users worldwide. Innovative offers one of the most comprehensive portfolios of library automation products on the market today, serving academic, public, national, corporate and special libraries and consortia. Headquartered in Emeryville, California, Innovative has a global presence—serving thousands of libraries in 66 countries and offices worldwide 

About Clarivate 

Clarivate is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world's most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com. 


Summary: Innovative, part of Clarivate and a leading global provider of library software, today announced the launch of Vega Guide for Discover, an additional solution available to Vega Discover libraries, to drive better patron engagement with the online catalog through customizable content and interactive tours.
Publication Year:2022
Type of Material:Press Release
LanguageEnglish
Date Issued:March 8, 2022
Publisher:Innovative Interfaces, Inc.
Company:
Company: Innovative Interfaces, Inc.
Products: Vega Discover
Permalink: https://librarytechnology.org/pr/27134/libraries-can-now-offer-online-users-automated,-personalized-tours-with-vega-guide-for-discover-from-innovative,-part-of-clarivate-

LTG Bibliography Record number: 27134. Created: 2022-03-08 11:17:39; Last Modified: 2022-05-19 16:15:02.