Newport News Public Library (NNPL) recently joined The Library Corporation (TLC) family by implementing Library.Solution integrated library system software.
Located in Newport News, VA, this 5-location library system has a mission to "connect, inspire, enrich and empower," which they have continued to do in the middle of a global pandemic.
Newport News Public Library selected TLC's library management system prior to state-mandated shutdowns related to COVID-19 and did not let the pandemic derail their implementation. Working through the "new normal," both NNPL staff and TLC implementation staff continued to move the implementation forward and the teams delivered the new software within the expected timeframes.
Adding additional challenges to the project, TLC — which prides itself on the most thorough implementation process in the industry and dedicated staff onsite to assist with the "go live" — handled all training and system launch assistance virtually. TLC is proud to share that for the first time in Library.Solution history, all training sessions were handled remotely, with trainer assistance and project managers standing by for virtual assistance. The success of the implementation team did not go unnoticed by Newport News Public Library staff. "Thanks for all your hard work on these two days of LS2 Staff training," stated John Curtis, NNPL's Support Service Manager. He continued, "I think the sessions went well (and it's your first fully remote training to boot). Your efforts are appreciated!"
"We are very pleased to welcome Newport News Public Library to the TLC family," stated TLC founder and CEO Annette Murphy. "This implementation is indicative of the effort libraries are making to continue to support their communities through these trying times and TLC will continue to do whatever we can to support them in their goals."
For more information on Library.Solution or other TLC products, please reach out to a TLC representative today.
About The Library Corporation:
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC's cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America. TLC is certified by the U.S. General Services Administration, Women's Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC's Headquarters is based in Inwood, W.Va., and has additional offices in Denver, Minnesota, and Singapore.