Perth, November 12, 2018: The Town of Port Hedland is strengthening the role of libraries at the heart of its community with a cloud-based integrated management system. Civica's Spydus10 will help the WA council improve customer experience and increase citizen engagement.
Port Hedland is home to a broad range of arts, culture, sports and recreation programs. Spydus10 will make its two libraries more efficient and reach more members of the community. Designed with mobile devices in mind, the system offers personal recommendations based on previous reading and simplifies the checkout process with user-friendly dashboards. Civica will host Spydus10 in its secure data centre.
Making the local history collection available electronically is a key project for the Port Hedland library service. The aim is to celebrate and preserve the diverse community of Port Hedland and its surrounding areas. The libraries will achieve this using the Spydus10 archive and heritage management module.
"Libraries today play a bigger role than loaning books," Civica's Managing Director for Library and Education Solutions, Simon Jones says. "Customers expect to move easily between physical and digital service delivery.
"We work with many regional libraries, understanding their specific needs and delivering great experiences whether customers are in the library or accessing services remotely. We're excited to help the Town of Port Hedland write its next chapter."
About the Town of Port Hedland
Located 1,765km north of Perth in the Pilbara, the Town of Port Hedland is home to over 14,000 people and encompasses two residential and business centres, Port Hedland and South Hedland, the light industrial area of Wedgefield and the Aboriginal communities of Jinparinya, Marta Marta, Punju Njamal, Tkalka Boorda, Tjalka Wara and Yandeyarra. Although recently known for its port and resource industry, Port Hedland has been a significant community hub for the Pilbara since the late 1800s and continues to be a vital part of the region for culture, ecology, sport, business and regional services. The local government area is home to unique desert landscapes, a tropical savannah climate, access to internationally renowned nature reserves and beautiful waterfronts on the headland, which continue to attract both residents and visitors.
About the Civica Group
Civica (www.civica.com) is a market-leading specialist in business-critical software applications, digital solutions and managed services that help teams and organisations around the world to transform the way they work. Combining exceptional customer focus, experience and commitment, Civica supplies more than 3,000 major organisations in 10 countries, providing the digital technology and automation behind essential everyday services for 100 million people and businesses.