There are a number of changes to data privacy regulations occurring around the world. Among them is the EU General Data Protection Regulation (GDPR). The personal data privacy of customers, and that of their end users, has always been important to Softlink Information Centres. The company has released an overview on what Softlink Information Centres is doing to keep pace with changing regulations.
The policy outlines how, why and where Softlink collect and hold personal information, the company's data protection processes and details of how you can make an enquiry.
Changes to the Liberty Library Management System
As the Liberty library management system collects and holds personal information of end users, Softlink have released a point release which includes a number of changes for GDPR compliance.
The following changes are included in the point release to assist with GDPR compliance:
User self-registration changes
When a new user self registers for a Liberty account, they will be informed of how their data will be stored, processed, and handled. The user must accept the terms outlined or registration will not proceed. The default text has been set as:
"The information you enter will be permanently stored and will be used to allow you to use the library system and in some cases to contact you. This information could potentially be accessed from other countries."
As Liberty is a flexible and configurable solution, Softlink have provided the option for libraries to customise this. Softlink recommends that librarians consult with legal counsel before making any changes.
Previous self-registration processes included "Gender" as a required field. This is no longer the case.
Borrower data logging
For investigation of Liberty support issues, log files are frequently sent outside the EU. Under the GDPR patch Softlink have modified logging so that no identifying borrower data is logged.
Hosted customers are already on the point release that supports GDPR.
Non-hosted customers are recommended to download the latest point release (027) as soon as possible. Instructions can be found on the Customer Support Portal. If you are unsure which point release you are on please log in to your Liberty system, please go to Management > About and check that the "Build Number" displayed is "v5.0 Build 8.027" or higher.
Changes to the way Softlink Information Centres investigates Liberty support questions
Previously, investigation of support issues may have required some personally identifiable data to be sent outside the originating geographical region. This is no longer the case.
When investigating support issues with a copy of the database, the investigation team has always "sanitised" the database, which included removing client details that would allow Softlink to inadvertently contact borrowers (e.g. email, phone number etc.). This has been expanded; all personally identifiable data is completely removed.
About Softlink Information Centres:
Softlink Information Centres specialises in knowledge, content and library management systems and request management systems for special, education, government and corporate information centres and libraries.
Our leading solutions, Liberty and illumin, integrate with the latest digital technologies, providing a centralised performance platform to store, manage, discover and deliver your physical and digital resources.