March 25, 2016, LEHI, UT—SirsiDynix extends a warm thank you to its customer community and to Marshall Breeding for the feedback received in the annual Perceptions survey. The vibrant SirsiDynix customer-base provided strong input in the 2015 survey. Of all ILS's surveyed, SirsiDynix Symphony received the most responses. A total 459 customers reported on their Symphony system—37% more than the next ILS.
The strong response is indicative of a customer community that is actively engaged with BLUEcloud—both the vision and its delivered products. A major component of this vision is built on open dialogues and responsiveness to our customers. SirsiDynix has implemented collaborative channels for customers to be involved in developing new tools, such as the Strategic Partner Program (SPP). SirsiDynix considers its customer partners and feedback, such as the Marshall Breeding Survey, to be vitally important to guiding the company vision and product development. Customer involvement has greatly influenced SirsiDynix development and decision-making. The widespread improvement in customer satisfaction, reflected in the results of the 2015 Perceptions survey, is largely a result of customer contributions.
Customers are increasingly aware of their impact on decision-making and have been pleased by the outcomes. The Perceptions survey anonymously quoted SirsiDynix customers as stating:
- I like that the company is involving its customers… in the shape of future products with emphasis on the Strategic Partner Program and enhancement process." (Medium-Size Public library)
- "The care and customer input that has gone into the BLUEcloud products is phenomenal. I don't know any other software company that involves its customers as directly in its development planning as SD does." (Large Library Consortium)
"I'd like to thank our customers for taking the time to participate in the 2015 Perceptions survey," said SirsiDynix CEO Bill Davison. "We are gratified at the trust that our customers continue to place in us. As we reviewed this year's survey, we found that deep customer involvement in decision-making has made a significant impact. We're going to work hard to continue to earn the confidence that our customers continue to place in us."
SirsiDynix connects people with knowledge at more than 23,000 libraries around the world. Through library management technology and search and discovery tools, libraries using SirsiDynix technology bring relevant resources and the power of knowledge to their users and communities. SirsiDynix technology is architected to be open, scalable, and robust, offering a complete out-of-the-box solution and unparalleled flexibility through APIs and web services. Complemented by the most experienced training, consulting, and support staff in the industry, SirsiDynix helps libraries create tomorrow's libraries, today. To find out more, visit www.sirsidynix.com.