Bibliotheca, the largest global company dedicated to the development, deployment, and support of self-service library solutions, has provided innovative self-service and efficiency solutions for libraries for more than 20 years. Bibliotheca solutions ensure a multitude of benefits to the library and its patrons, including fewer lines at the circulation desks, and reduced time spent by staff circulating items and taking inventory.
Adding to its qualified sales team, Bibliotheca has recently hired two new Business Development Managers - Amber Thompson, who will be working with libraries in the Northeast region of the United States, and Doug Potts, who will be working with libraries in the Northwest.
Amber, originally from South Carolina with a degree in English from Clemson University, joined Bibliotheca three years ago starting as a Bid Writer. In August 2014, she transitioned to the Project Management team. "As a Project Manager, I was able to work closely with our customers as they began the implementation process. This allowed me to quickly understand our customers' needs and how important our solutions were to their end users. I was able to best address a library's needs and determine exactly how our solutions needed to be configured to work best with their ILS," says Amber. She worked closely with customers on installations and rollouts, and therefore has a thorough understanding of the entire process, from the initial inquiry to implementing a fully functional, smoothly-running system and supporting a library's automation and self-service goals.
"Through the Project Management process, I was able to learn the "ins and outs" of how our solutions worked and make sure our customers were provided with the best training and resources to ensure their long term success." Amber is excited to be working in the Northeast territory, and looking forward to working with our customers and helping libraries become more efficient and automated by using Bibliotheca self-service solutions.
Doug, who lives in Dublin, Ohio, holds an undergraduate degree from The Ohio State University and an MBA from Washington University in St. Louis. He started his career with a company that later became LexisNexis, first as a trainer in law firm libraries, then as a sales associate for law and accounting libraries. He then switched to OCLC, where he worked as a National Account Manager and worked with their distribution partners. Most recently, he worked for Innovative Interfaces (III), a Bibliotheca partner company, where he managed their customer sales team.
"I'm so excited to be joining the Bibliotheca team," says Doug. "It's such a forward-thinking and innovative company with technology solutions that truly address the needs of libraries. Bibliotheca is a one-stop shop for libraries that are looking for automation and self-service solutions, and they have put an enormous amount of care and attention into the process for the end user."
In addition to the solutions Bibliotheca provides, Doug is excited to be joining a team of people he was able to work with previously. "I've always been very impressed with the talent Bibliotheca has. Joining the team gives me the opportunity to not only work with great products, but with great people. Everyone in this organization puts the customer first and that's exciting to me."
Both Doug and Amber express a passion to not only build strong relationships with existing customers and help bring solutions to new libraries, but to also help libraries provide the best possible solutions to their patrons.
Bibliotheca is the world's largest company dedicated to the development, deployment and support of library technology solutions, designed to improve operational efficiency and enhance customer service. We focus on public, private and academic library markets. Our reach extends across the globe, with direct operational offices in North and South America, Europe and Australia, together with a range of distributors covering Asia and Africa. We are proud to work with over 3,500 unique library sites with a deployed equipment range in excess of 5,000 individual self-service units and over 300 automated materials handling (sorter) systems. Bibliotheca is financially backed by One Equity Partners, a division of JP Morgan Chase & Co. The formation of this Group creates the world's largest company dedicated to the development, deployment and support of RFID-based solutions, with particular focus on public, private and academic library markets.