7 November 2013. The University of Roehampton has selected Capita to provide Chorus, its hosted cloud-based library management system, following a competitive tender process. Chorus will integrate into the University's core systems including, finance, HR, student records and the virtual learning environment. The integration will remove duplication of effort and allow library staff to have access to real—time information.
The students' experience will be enhanced as they will be able to search for books, electronic resources (including those provided by Capita's partner, EBSCO) and archive data from a single search tool. Library staff will no longer need to worry about IT headaches including, software maintenance, updates, back-ups and data security as Capita's secure hosted solution takes the burden from them while reducing the overall costs. Library staff will also benefit from using Soprano, Capita's web-based library management system interface, allowing them to respond to student queries on a roving basis.
"We know that university libraries – specifically the resources available, the services they provide and their accessibility – feature in a student's decision to choose one institution over another," said Susan Scorey, University librarian at Roehampton. "After reviewing the market, it became clear that Capita's library management system will enhance both the student and staff experience. Students will be able to quickly and effectively manage their library accounts and resource needs, and staff can be on the ground to provide assistance as the move to a cloud-based system frees up their time."
"It's a superb vote of confidence to be able to build upon our current work with the University of Roehampton," said Karen Reece, head of libraries at Capita software services business. "We have spent a lot of time listening to what universities need now and in the future and this contract demonstrates that we have created a solution that ticks every box for the University, supporting both its staff and students."
Capita's software services business attributes its position as the leading supplier of software solutions to the education, public sector and housing marketplaces to its strong partnership approach. It works closely with customers to provide tailored systems in the disciplines of library management systems, student records systems, customer services, mobile technology, payment collection, income management, integrated housing management, revenues and benefits processing and services and policy training. Capita's customers benefit from a bespoke service, helping them to streamline their processes and deliver a high performance customer-centric service.
Further information regarding Capita's suite of library solutions can be found at: www.capita.co.uk/libraries
Capita plc is the UK's leading provider of BPO and integrated professional support service solutions. With 52,500 people at more than 350 sites, including 70 business centres across the UK, Europe, India and South Africa, the Group uses its expertise, infrastructure and scale benefits to transform its clients' services, driving down costs and adding value. Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent of the FTSE 100 with 2012 revenue of £3.3 billion and profit before tax of £426 million. Further information on Capita plc can be found at: www.capita.co.uk
The University of Roehampton, London provides a high-quality learning experience in a friendly and supportive environment. The Roehampton ethos sees higher education as an important driver of both personal growth and social change. Roehampton has a proud and distinguished history dating back to the 1840s, its Colleges were also among the first colleges of higher education in the UK to admit women. That tradition of commitment to equality continues to be part of the ethos of Roehampton, which has one of the most diverse communities of students in the UK. Today the University has a broad range of expertise across business, the arts and humanities, social sciences and human and life sciences, at the same time as maintaining its historic strength in education.