September 9, 2013 -- Emeryville, CA. Innovative announced today that longtime executive Hilary Newman has been named Senior Vice President for Library Solutions as part of the company's continuing commitment to meeting the technology needs of its library customers.
With an MLS and more than 15 years of Innovative experience, Hilary will focus in her new role on maintaining the highest level of service to Innovative customers worldwide, while serving as a top-level customer advocate within the company. In addition to working closely with customers to understand their issues and concerns, Hilary will oversee the library services team that handles installation and configuration of systems, conversion of data, and training.
"One of my top priorities has been to listen to our customers and be responsive to their needs," says Kim Massana, CEO of Innovative. "The creation of the Library Relationship Management group earlier this year was part of this commitment. In her new role Hilary will be leading our efforts to deepen relationships with library customers so that we can serve them more effectively. As we grow in the U.S. and expand into new markets internationally, it's critical that we keep our customers top of mind."
During her more than 15 years with Innovative, Hilary has been a Help Desk manager, Product Manager, Manager of the Circulation Team, Director of Implementation Services, Vice President of Library Service, and SVP of Product Development. She earned an MLS degree from the University of North Texas.
"I'm tremendously excited about my new role," says Hilary. "I'll be working closely with our customers individually and through our many user groups to deepen my understanding of the issues that they face and exploring how we can continue to improve existing products and develop new ones to meet their needs."
About Innovative Interfaces
Innovative (www.iii.com) is dedicated to providing leading technology solutions and services that empower libraries and enrich their users worldwide. Innovative offers the broadest and most complete portfolio of library automation products on the market today. Innovative's flagship library services platform, Sierra, is the most rapidly adopted product in library automation history. The company's versatile and market-leading solutions also include the Millennium ILS, the Encore discovery application, Electronic Resource Management, the SkyRiver cataloging service, and INN-Reach resource sharing. Customers are supported through a 24/7/52 Help Desk, Innovative University, and the CSDirect Web support center. A recognized leader in library automation software, Innovative has introduced technological advancements for over 30 years. Headquartered in Emeryville, California, Innovative serves thousands of libraries in over 50 countries and has offices around the world. Keep up with Innovative on the CEO INN-Sights blog at blog.iii.com.