easton, PA -- February 12, 2013. LM Information Delivery Group and Wolper Information Services have merged to create a combined, global force in the information management industry. LM is one of Europe's leading subscription and information services providers and Wolper is a leading provider of subscription and information management services in the U.S.
Both LM and Wolper were established in the early to mid-1970s and have significantly expanded their customer bases and breadth of services over the past 5 years. Both organizations are involved with the management and dissemination of information in all aspects of print and electronic content, within the academic, corporate, research, government, medical and public library market segments.
"LM recognises the changing environment of the library world, driven by increased technological complexity, rapid and changing growth in content, and the subsequent need for greater levels of service, customisation and local customer service," said LM Information Delivery Group's CEO, Janne Järvinen. "Together, we are stronger and able to deliver more value and opportunities to each of our customer bases."
"Wolper and LM have complementary strengths, interests and cultures," added Susan Wolper, who has led Wolper Information Services for the past 20 years. "Independently, we have embarked on company growth by emphasizing personalized, professional customer service and cutting-edge technology as the cornerstone of our value proposition."
Both companies' leadership teams are committed to a seamless transition, preserving continuity and quality of service for existing customers. Longer term, the group will look to take advantage of synergies to deliver new innovations and enhanced value to customers in the acquisition and management of content, which increasingly means e-resources.
Susan Wolper will continue to lead the U.S. organization as President and CEO of Wolper Information Services, a separate, established and widely recognized business and brand in the U.S. market. All North American sales and support functions will continue to be handled through Wolper's headquarters in Easton, PA.
Previously, in January 2011, LM expanded from its roots in the Nordics and Baltics to establish an affiliate in the UK. Under Järvinen's direction, LM has become one of Europe's leading subscription and information services providers.
Wolper was established in 1976. Ms. Wolper, a former corporate attorney specializing in real estate, joined the family-owned company in 1990 as Vice President and became sole owner and President and CEO in 1993. Along with LM's UK Country Manager Tony Roche, she serves on the Executive Committee and as Auditor of the international Association of Subscription Agents & Intermediaries. She is also a member of the Special Libraries Association, American Library Association and MedicalLibrary Association.
LM Information Delivery
Established in 1972, LM Information Delivery has offices in Finland, Sweden, Norway, Denmark, Estonia, UK and Holland and serves customers – including university and research libraries, hospitals and medical libraries, public libraries, governmental and non-governmental organizations and corporate information centres – in more than 20 different countries. LM provides its customers with subscription management services, e-resource access and management (ERM) services, e-book services, and database services. LM's services improve efficiency and save time in information retrieval, as well as improve the use of e-resources. The cornerstone of LM Information Delivery's business is professional customer services together with cutting-edge technology. Learn more at http://www.lminfo.fi/en/ .
Wolper Information Services
For more than 35 years, Wolper has been a one-stop information management resource. The company provides selection, service and savings to academic, research, medical, corporate, government, public and consortia customers. Wolper's High Tech, High Touch approach delivers the perfect balance of next-generation technology and time-proven,personalized service. Besides serials, Wolper also handles books and e-books, print and electronic, domestic and foreign, site licenses, e-resource access and management (ERM) and other information solutions. Recently, Wolper was named a Bronze Winner in the 2012 Best in Biz Awards for the Most Customer-Friendly Company of the Year, following multiple honors in 2011-12: inclusion in the EContent 100 list of "companies that matter most in the digital content industry;" finalist for KMWorld magazine's KM (Knowledge Management) Promise Award; and Bronze Award Winner in the 2012 Stevie Awards for Front-Line Customer Service Team of the Year. Wolper President and CEO Susan Wolper was recently selected by DiversityBusiness.com as a "Champion of Diversity," which honors individuals for their creative and innovative strategies promoting and advancing the concept and spirit of diversity and inclusion. Others among the 32 honorees are senior executives from BP, American Airlines, Nestle, Starbucks, Highmark, Walt Disney, Boeing, Marriott and Hilton Worldwide. Learn more at www.wolper.com