June 19, 2012 -- Boston, Oxford. Credo Reference (corp.credoreference.com) and Mosio, Inc. have teamed up to make sure that a helpful librarian is just one click away from any student or patron who needs one.
Literati, Credo's recent offering to librarians, has been hailed in the trade press and celebrated by its subscribers as a problem-solving solution rich with Information Literacy tools and services. Mosio, who coined the phrase "texting is the new talking," provides their popular two-way text messaging service to hundreds of libraries nationwide. Now they have integrated chat, email and website support tabs, offering libraries a full suite of communication technologies to stay in touch with patrons wherever they are. The combination of these technologies adds to the strength of the Literati by Credo service by embedding live support for patrons.
"We created Text a Librarian to make it easier for librarians to help patrons wherever they're needed," said Noel Chandler, Mosio's CEO. "Partnering with Credo is a natural fit. Librarians need to be responsive to requests both online and offline. Our new patron support features integrated into Literati provide patrons with the real-time support they require and librarians with the tools to assist them efficiently."
"Offering our customers Literati with Mosio's chat/text/email widget is timely, with Google shuttering the Meebo service so many libraries rely on as a communication vehicle," said Carol Helton, VP Global Sales and Marketing for Credo. "We actively seek out partners who can help us serve libraries and librarians beyond the rich services we already offer and Mosio is just such a partner."
Mosio is available with all Literati by Credo purchases as of July 2012.
Credo Reference is Library Journal's "Best Overall" Reference 2012 and has been offering completely customizable, "best-in-class" reference collections for libraries since 2002. Credo's General Reference service empowers librarians and effortlessly delivers authoritative answers to millions of researchers worldwide. Literati by Credo offers tools and services to improve Digital and Information Literacy. Both platforms allow content expansion through highly acclaimed Publisher and Subject collections. Find more http://corp.credoreference.com.