Blacksburg, VA. - VTLS Inc. recently completed a comprehensive, three-day ISO 9000 re-certification audit. The result of the audit was extremely positive with a recommendation for continuation of the VTLS ISO 9001:2008 registration for another three years. Additionally, VTLS holds the UKAS TickIT certification, which was adopted specifically for use in the information technology industries. The audit was conducted by British Standards Institute (BSI) with the objective of assessing the quality management system in place at VTLS in its entirety. The audit was structured to satisfy the requirements of the standard and to evaluate the company policies and procedures for the purpose of extending certification for another three years.
All areas of the business company were evaluated during the course of the audit and were found to be effective. Notably, no findings were reported as there was zero non-conformity. As Cecilia M. Yourshaw, VP of Operations and the ISO 9000 Management Representative said, "The Quality Management System at VTLS is well-conceived, well-documented, stable and mature. VTLS has been certified to ISO 9000 since September 1997, and many of the required processes are now integrated into the culture at VTLS and are being done as a normal part of the day-to-day activities. As evidence of this stability and maturity, there have been no findings reported by BSI during the last three years of the recertification period."
The ISO 9000 standard has become the benchmark used by many companies worldwide to significantly improve the quality of the product that they are providing to their customers. Successful use of ISO 9000 results in a direct benefit to customers by providing better value and increased stability of the product. At VTLS, the ISO 9001:2008 certification means each step of the software development process is tightly
controlled and consistently applied. Ultimately, customers play a more significant role in the design process of the software, the quality of the software is improved through the reduction of bugs, and customer feedback becomes paramount to the decisions made by management in setting the future direction of the company.
Dr. Vinod Chachra, CEO and President of VTLS said, "It is gratifying to know that our quality management system is robust as this has a direct effect on the quality of the products and services we provide our customers. We take tremendous pride in this accomplishment! Special thanks to the VTLS team who were directly involved in the audit interviews including Cece Yourshaw, John Black, Todd Musselwhite, Robert Pillow, Becky Shaver, Ginny Tillage, Stacey Cole, Sandy Boone, and Gail Gulbenkian." About VTLS Inc. www.vtls.com, VTLS has provided Drupal development and consulting services to libraries since 2009 and has recently branded these services as Vorpal Solutions. VTLS is a leading library automation company in business for over 30 years, provides visionary technology in library solutions to a diverse customer base of more than 900 libraries in over 32 countries. Virtua is our premier ILS solution, Visualizer is our facet-based data discovery tool, Fastrac is our RFID technology, and we also provide cutting edge software and services for Digital Libraries with Digital Imaging and VITAL, our Digital Asset Management solution. VTLS is one of the few ISO 9001:2008 quality certified companies within the library industry.