Atlanta, GA, January 18, 2012 – EnvisionWare, a leading provider of self-service and library efficiency solutions, announces the appointment of Ken Evans as Sales Consultant for Western North America. Ken joins EnvisionWare from Bibliotheca ITG where he was Vice President of Sales.
In his new role, Ken will be responsible for managing customer relationships in the West and helping customers and prospective customers determine the right technology solutions for their libraries. He replaces John Himes, who was promoted to Director of Sales and Library Business Development.
"Ken is the right person to manage our library relationships in the West," said Himes. "He is a true professional and brings a wealth of industry and technology knowledge. Most important, we share a deep commitment to customer service and a dedication to helping libraries."
Prior to Bibliotheca ITG, Ken spent over twenty-five years at Hewlett-Packard Co., where he focused on customer support and service for the company's global operations. Positions included directing a 4,500-employee customer response center and managing product-quality initiatives across multiple divisions in order to manage warranty costs.
"Throughout my career, I've gravitated to roles where customer relationships and service are the primary focus," said Evans. "EnvisionWare has a great reputation for caring about quality and customer support. I look forward to working with the team to enhance and expand our library partnerships in the West."
EnvisionWare is a leading provider of self-service and library efficiency solutions. Today, over ten thousand libraries use EnvisionWare products to enrich the service offerings of their library and to empower their customers to do more for themselves. EnvisionWare offers twenty-two systems, including PC Reservation computer management, LPT:One print management, and OneStop for self-service circulation. For more information about EnvisionWare, visit www.envisionware.com.