New York, NY – April 7, 2010. Springshare, a leader in developing Web 2.0 apps for libraries, announced an exciting new addition to its LibAnswers platform – an SMS Reference module that enables libraries to receive texted reference questions from their customers. LibAnswers is now the only reference system to aggregate questions and answers from the Web, from Twitter, and via SMS into one low-cost solution.
"The addition of SMS module makes LibAnswers a truly unique reference platform by integrating multiple Q/A channels with unprecedented statistics and reporting capabilities," said Slaven Zivkovic, the CEO of Springshare. "This range of functionality was previously available through many separate reference tools, each costing thousands of dollars. Now, libraries can find it in a single, affordable solution. This is a real breakthrough for the library reference market."
The SMS Reference Module is integrated into the LibAnswers workflow. Librarians get email and IM notifications for incoming SMS questions and they can collaborate on answers, claim questions, and pass notes. A wide variety of SMS statistics enables libraries to examine such details as the monthly/daily/hourly distribution of SMS questions, as well as compare SMS stats with Twitter and Web reference stats. An optional LibAnswers Analytics tool lets libraries analyze and evaluate the trends and staffing needs for each reference channel. With its unlimited number of simultaneous logins, libraries can feel confident about advertising the SMS number in LibAnswers widgets, embedding it into web pages, blogs, courseware, etc. A hosted solution, the module assigns a local phone number for each library so there are no short codes or special keywords to memorize.
With the exception of a one-time setup fee of $149, Springshare is offering the SMS Reference Module to libraries free of usage charges for the first year. This includes 400 messages per month. Any unused messages are carried from month-to-month, for 4,800 messages total. After the free first year, a variety of plans are available, starting at $30 per month. For more information contact firstname.lastname@example.org, or visit http://springshare.com/libanswers.
Springshare develops dynamic and engaging web 2.0 applications for libraries and educational institutions. With a sharp focus on technical innovation and unparalleled customer service, Springshare has quickly become a leading web 2.0 library vendor. More than 2.5 million students and 18,000 librarians at 1,200 libraries in 25 countries use Springshare’s products to share knowledge and collaborate. For more information please visit http://springshare.com.