Blacksburg, VA - VTLS announced today a partnership with Talkingtech, a global company providing leading edge technology, particularly in the area of speech recognition. This partnership helps further ensure VTLS provides systems that enable the best customer service while continuing to help libraries save considerable money and time,
Integrated with VTLS' Virtua system, Talkingtech's multi-part automated phone system, notifies users of overdue items, accounts and reminders, as well as upcoming events and special services with a high quality message in a friendly natural voice. In addition, to ease library staff time, users may dial directly into i-tiva to renew their own items borrowed as well as find out information 24 hours a day. The system refreshes and updates records in Virtua immediately. The result is increased services and reduced costs for both outbound notifications and for in-bound automated telephone renewals.
"VTLS continues to lead the way in self-service options for library users through products like our RFID Self-Check station and now, through this partnership we offer an efficient alternative to the costly paper notices and wasted staff time that libraries traditionally incur," said VTLS President Carl Grant. "Talkingtech's advanced i-tiva system coupled with Virtua's powerful features will provide quality service to libraries and a quick and simple experience for patrons."
David Stark, Europe & North American Library Division Manager for Talkingtech says, "Talkingtech is very excited about the opportunity to offer the i-tiva solution to the extensive VTLS library network. We continue to get positive feedback from North American Libraries already using the i-tiva system. Being able to supply our core technology to VTLS and their valued customers is fantastic and can only strengthen our product and its continued technical development."
About Talkingtech
For 15 years Talkingtech has been at the forefront of CT (computer telephony) and IVR development. With sales offices in the United Kingdom, Australia and New Zealand, Talkingtech has developed a global reputation for innovative, robust solutions with it's diverse customer base, of which include multinational, high profile companies. Through strategic alliances and product partnerships with some of the world's leading technology companies we are able to deliver innovative, effective computer telephony solutions to our clients.
About VTLS Inc.
VTLS Inc. (www.vtls.com) is a leading global company that creates and provides visionary technology in library solutions. We have three distinctive divisions that provide these solutions to a diverse customer base of more than 900 libraries in over 32 countries. Our VIRTUA division remains focused on ILS solutions, our VTRAX division focuses on RFID type technologies through our partnership with Tagsys and our Digital Asset Creation & Management division provides cutting edge software and services for Digital Libraries. VTLS is also one of the few ISO 9001 quality certified companies within the library industry.