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Statistical Report for WorldShare Management Services

Statistics according to type and size categories

The following table presents the 2024 results according to the type and size of the library.

2024 WorldShare Management Services Responses by Sector
WorldShare Management Services	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	83	7.36	36	7.39	16	7.25	8	7.13	0		0		0		1		0
ILSFunctionality	83	7.46	36	7.53	16	7.50	8	7.00	0		0		0		1		0
PrintFunctionality	83	7.67	36	7.78	16	7.69	8	7.50	0		0		0		1		0
ElectronicFunctionality	80	7.05	34	7.12	16	7.19	8	6.75	0		0		0		1		0
SatisfactionCustomerSupport	83	7.22	36	7.36	16	7.06	8	7.38	0		0		0		1		0
CompanyLoyalty	83	7.11	36	7.47	16	6.56	8	7.25	0		0		0		1		0

2024 Survey Results
Product: WorldShare Management Services		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	83				1		3	7	35	27	10	7	7.36	7
ILS Functionality	83				1		2	5	37	25	13	7	7.46	7
Print Functionality	83						3	2	27	38	13	8	7.67	8
Electronic Functionality	80	1		2			6	9	28	26	8	7	7.05	7
Company Satisfaction	83			2	1	2	5	8	24	27	14	8	7.20	7
Support Satisfaction	83			2	1	3	4	9	21	28	15	8	7.22	8
Support Improvement	0											0	0.00
Company Loyalty	83		2	2	2	2	5	8	20	21	21	8	7.11	8
Open Source Interest	80	20	3	12	9	5	6	6	4	3	9	0	3.79	3

Category	Total	Yes	percent
Considering new ILS	83	11	13.25%
Considering new Interface	83	5	6.02%
System Installed on time?	83	0	0.00%

Average Collection size:		325309

Type	Count
Public	0
Academic	62
School	1
Consortium	0
Special	6

Size Category	Count
[1] Under 10,000	3
[2] 10,001-100,000	33
[3] 100,001-250,000	19
[4] 250,001-1,000,000	15
[5] 1,000,001-10,000,000	8
[6] over 10,000,001	0

2023 Survey Results
Product: WorldShare Management Services		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	122	1		1	2	4	6	13	43	39	13	7	7.07	7
ILS Functionality	120			3	4	2	3	25	33	36	14	8	6.97	7
Print Functionality	120	1	1		2	2		8	37	46	23	8	7.47	8
Electronic Functionality	121			2	4	2	12	20	36	32	13	7	6.85	7
Company Satisfaction	121		3	2	3	2	12	12	29	37	21	8	6.98	7
Support Satisfaction	120		1	1	4	4	4	14	36	25	31	7	7.22	7
Support Improvement	0											0	0.00
Company Loyalty	120	4	2	1	3	3	16	10	26	22	33	9	6.83	7
Open Source Interest	116	27	10	20	6	4	12	8	12	9	7	0	3.63	3

Category	Total	Yes	percent
Considering new ILS	122	19	15.57%
Considering new Interface	122	23	18.85%
System Installed on time?	122	0	0.00%

Average Collection size:		959842

Type	Count
Public	0
Academic	92
School	1
Consortium	2
Special	3

Size Category	Count
[1] Under 10,000	4
[2] 10,001-100,000	35
[3] 100,001-250,000	30
[4] 250,001-1,000,000	33
[5] 1,000,001-10,000,000	9
[6] over 10,000,001	2

2022 Survey Results
Product: WorldShare Management Services		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	133			1	3	3	9	14	57	32	14	7	7.02	7
ILS Functionality	133				4	6	10	17	42	36	18	7	7.01	7
Print Functionality	130				2	4	2	19	34	39	30	8	7.43	8
Electronic Functionality	133			3	1	5	8	25	38	37	16	7	6.95	7
Company Satisfaction	132	1	2	6	2	2	7	19	36	36	21	7	6.86	7
Support Satisfaction	133		1	3	2	5	11	20	30	32	29	8	7.03	7
Support Improvement	0											0	0.00
Company Loyalty	131	2	5	4	4	2	11	9	25	37	32	8	6.88	8
Open Source Interest	127	33	9	13	8	11	14	12	3	10	10	0	3.75	3

Category	Total	Yes	percent
Considering new ILS	134	15	11.19%
Considering new Interface	134	15	11.19%
System Installed on time?	134	0	0.00%

Average Collection size:		645954

Type	Count
Public	2
Academic	93
School	1
Consortium	1
Special	5

Size Category	Count
[1] Under 10,000	5
[2] 10,001-100,000	47
[3] 100,001-250,000	33
[4] 250,001-1,000,000	34
[5] 1,000,001-10,000,000	7
[6] over 10,000,001	1

2021 Survey Results
Product: WorldShare Management Services		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	122			2	3	5	8	20	48	26	10	7	6.78	7
ILS Functionality	122			1	3	6	8	18	42	32	12	7	6.89	7
Print Functionality	121					3	6	17	32	40	23	8	7.40	8
Electronic Functionality	122		2	1	4	3	19	24	34	25	10	7	6.52	7
Company Satisfaction	122		1	7	5	6	7	16	30	38	12	8	6.61	7
Support Satisfaction	122	1	2	5	3	5	10	15	29	38	14	8	6.67	7
Support Improvement	0											0	0.00
Company Loyalty	120	6	1	3	4	5	13	11	23	22	32	9	6.63	7
Open Source Interest	119	27	9	15	12	12	16	10	4	5	6	0	3.49	3

Category	Total	Yes	percent
Considering new ILS	124	12	9.68%
Considering new Interface	124	11	8.87%
System Installed on time?	124	0	0.00%

Average Collection size:		827050

Type	Count
Public	1
Academic	88
School	1
Consortium	2
Special	6

Size Category	Count
[1] Under 10,000	4
[2] 10,001-100,000	37
[3] 100,001-250,000	35
[4] 250,001-1,000,000	30
[5] 1,000,001-10,000,000	11
[6] over 10,000,001	2

2020 Survey Results
Product: WorldShare Management Services		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	112			2	2	2	4	19	41	23	19	7	7.09	7
ILS Functionality	111				1	2	10	15	31	35	17	8	7.22	7
Print Functionality	112			1		1	3	9	31	44	23	8	7.60	8
Electronic Functionality	111		1	2	4	2	3	20	28	34	17	8	7.04	7
Company Satisfaction	112		3	2	2	3	5	7	31	35	24	8	7.19	8
Support Satisfaction	111	1	2	1	2	2	4	10	26	38	25	8	7.29	8
Support Improvement	0											0	0.00
Company Loyalty	111	5	1	2	2	3	8	7	24	28	31	9	6.99	8
Open Source Interest	110	32	14	16	7	8	8	5	12	2	5	0	2.95	2

Category	Total	Yes	percent
Considering new ILS	114	12	10.53%
Considering new Interface	114	10	8.77%
System Installed on time?	114	0	0.00%

Average Collection size:		444751

Type	Count
Public	2
Academic	87
School	3
Consortium	1
Special	2

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	35
[3] 100,001-250,000	23
[4] 250,001-1,000,000	40
[5] 1,000,001-10,000,000	9
[6] over 10,000,001	0

2019 Survey Results
Product: WorldShare Management Services		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	155			2	5	6	9	30	52	34	17	7	6.82	7
ILS Functionality	153			2	8	5	10	31	46	33	18	7	6.75	7
Print Functionality	155			2	4	5	13	19	39	44	29	8	7.10	7
Electronic Functionality	154			4	4	2	22	31	31	42	18	8	6.75	7
Company Satisfaction	155		1	3	6	7	4	18	43	49	24	8	7.03	7
Support Satisfaction	155	1	2	3	6	4	6	20	32	47	34	8	7.08	8
Support Improvement	153			2	5	13	40	19	32	25	17	5	6.29	6
Company Loyalty	152	5	4	5	3	6	12	12	28	39	38	8	6.77	8
Open Source Interest	153	48	19	24	10	17	14	6	8	3	4	0	2.53	2

Category	Total	Yes	percent
Considering new ILS	156	7	4.49%
Considering new Interface	156	10	6.41%
System Installed on time?	156	144	92.31%

Average Collection size:		417961

Type	Count
Public	6
Academic	121
School	3
Consortium	1
Special	9

Size Category	Count
[1] Under 10,000	5
[2] 10,001-100,000	56
[3] 100,001-250,000	38
[4] 250,001-1,000,000	39
[5] 1,000,001-10,000,000	13
[6] over 10,000,001	0

2018 Survey Results
Product: WorldShare Management Services		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	109		2	3	1	6	9	21	36	22	9	7	6.56	7
ILS Functionality	109	1	1	1	2	7	14	22	29	20	12	7	6.51	7
Print Functionality	109		2	1	2	2	6	19	24	33	20	8	7.10	7
Electronic Functionality	109		2	4	2	7	9	18	37	19	11	7	6.49	7
Company Satisfaction	107	1	2		4	5	8	13	29	29	16	7	6.83	7
Support Satisfaction	106		2	1	4	7	8	15	31	24	14	7	6.69	7
Support Improvement	106		1	1	3	17	32	11	18	16	7	5	5.88	5
Company Loyalty	107	3	3	4	3	7	11	12	19	23	22	8	6.45	7
Open Source Interest	108	33	18	14	7	7	14	6	4	3	2	0	2.51	2

Category	Total	Yes	percent
Considering new ILS	109	11	10.09%
Considering new Interface	109	9	8.26%
System Installed on time?	109	104	95.41%

Average Collection size:		384087

Type	Count
Public	4
Academic	83
School	0
Consortium	1
Special	5

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	40
[3] 100,001-250,000	29
[4] 250,001-1,000,000	27
[5] 1,000,001-10,000,000	9
[6] over 10,000,001	0

2017 Survey Results
Product: WorldShare Management Services		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	140	2	1	2	3	6	12	34	45	23	12	7	6.49	7
ILS Functionality	140	2	1	3	4	4	18	25	38	36	9	7	6.50	7
Print Functionality	138	1		2	4	6	12	11	34	42	26	8	7.06	7
Electronic Functionality	137	2	1	4	2	9	10	27	38	30	14	7	6.53	7
Company Satisfaction	139	2	1	2	3	3	14	26	36	28	24	7	6.79	7
Support Satisfaction	140	3	1	3	3	2	15	23	35	33	22	7	6.74	7
Support Improvement	137	4		2	4	16	32	24	18	23	14	5	5.99	6
Company Loyalty	136	6	3	4	5	3	19	12	26	26	32	9	6.49	7
Open Source Interest	139	54	18	21	10	10	13	3	2	2	6	0	2.14	1

Category	Total	Yes	percent
Considering new ILS	142	10	7.04%
Considering new Interface	142	9	6.34%
System Installed on time?	142	127	89.44%

Average Collection size:		367340

Type	Count
Public	4
Academic	111
School	2
Consortium	2
Special	5

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	49
[3] 100,001-250,000	34
[4] 250,001-1,000,000	43
[5] 1,000,001-10,000,000	10
[6] over 10,000,001	0

2016 Survey Results
Product: WorldShare Management Services		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	133	2	1	3	5	4	9	20	40	33	16	7	6.70	7
ILS Functionality	133	1	2	4	5	5	11	18	43	34	10	7	6.55	7
Print Functionality	134		1	2	1	1	8	20	30	50	21	8	7.25	8
Electronic Functionality	132	3	2	2	7	6	12	18	35	38	9	8	6.43	7
Company Satisfaction	134		1	5	3	4	7	20	25	43	26	8	7.04	8
Support Satisfaction	133	1	2	5	2	3	7	17	29	43	24	8	6.99	8
Support Improvement	127	2	1		6	7	29	11	17	23	31	9	6.61	7
Company Loyalty	132	7	2	4	1	4	13	7	19	32	43	9	6.91	8
Open Source Interest	131	55	24	21	6	4	8	7	2	1	3	0	1.76	1

Category	Total	Yes	percent
Considering new ILS	134	8	5.97%
Considering new Interface	134	8	5.97%
System Installed on time?	134	126	94.03%

Average Collection size:		352782

Type	Count
Public	4
Academic	102
School	1
Consortium	1
Special	5

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	49
[3] 100,001-250,000	34
[4] 250,001-1,000,000	39
[5] 1,000,001-10,000,000	8
[6] over 10,000,001	0

2015 Survey Results
Product: WorldShare Management Services		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	94		2		1	2	10	12	28	30	9	8	6.94	7
ILS Functionality	94		2	2	3	7	9	19	23	20	9	7	6.43	7
Print Functionality	94		2			1	8	14	24	29	16	8	7.17	7
Electronic Functionality	93		3	1	1	6	11	15	20	29	7	8	6.58	7
Company Satisfaction	94		2		1	3	3	12	20	34	19	8	7.31	8
Support Satisfaction	93		3		1	6	3	14	17	31	18	8	7.08	8
Support Improvement	89	1	2			9	18	14	16	14	15	5	6.42	7
Company Loyalty	92	2	1	1	4	5	4	6	17	22	30	9	7.13	8
Open Source Interest	92	45	17	14	2	1	5	3	2		3	0	1.51	1

Category	Total	Yes	percent
Considering new ILS	95	3	3.16%
Considering new Interface	95	4	4.21%
System Installed on time?	95	89	93.68%

Average Collection size:		424304

Type	Count
Public	2
Academic	75
School	1
Consortium	1
Special	3

Size Category	Count
[1] Under 10,000	3
[2] 10,001-100,000	24
[3] 100,001-250,000	31
[4] 250,001-1,000,000	22
[5] 1,000,001-10,000,000	10
[6] over 10,000,001	0

2014 Survey Results
Product: WorldShare Management Services		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	72	1		1	2	1	3	10	28	22	4	7	6.88	7
ILS Functionality	71	1			2	3	8	12	31	11	3	7	6.51	7
Print Functionality	70	1	1			1	4	8	15	33	7	8	7.21	8
Electronic Functionality	70	1	1	1			7	10	20	23	7	8	6.93	7
Company Satisfaction	71	1		2		1	1	6	15	34	11	8	7.39	8
Support Satisfaction	71			2		1	3	8	19	18	20	9	7.44	8
Support Improvement	69			2		2	13	9	14	17	12	8	6.86	7
Company Loyalty	73	1	1	1		2	1	4	15	23	25	9	7.59	8
Open Source Interest	71	36	15	3	9	4	1		2	1		0	1.28	0

Category	Total	Yes	percent
Considering new ILS	74	3	4.05%
Considering new Interface	74	6	8.11%
System Installed on time?	74	66	89.19%

Average Collection size:		444490

Type	Count
Public	4
Academic	56
School	1
Consortium	1
Special	3

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	24
[3] 100,001-250,000	18
[4] 250,001-1,000,000	13
[5] 1,000,001-10,000,000	8
[6] over 10,000,001	0

2013 Survey Results
Product: WorldShare Management Services		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	31				2	1	5	2	10	6	5	7	6.77	7
ILS Functionality	31			3	3	2	4	5	8	3	3	7	5.81	6
Print Functionality	30		1		1	2	4	2	6	8	6	8	6.80	7
Electronic Functionality	31			1	2	4	2	1	7	8	6	8	6.68	7
Company Satisfaction	30				1		5	3	3	8	10	9	7.37	8
Support Satisfaction	31			1	1		4	4	7	7	7	7	7.00	7
Support Improvement	31					1	10	3	4	7	6	5	6.77	7
Company Loyalty	30	1			1	1	4	1	2	7	13	9	7.33	8
Open Source Interest	30	15	3	1	4	2	4	1				0	1.70	1

Category	Total	Yes	percent
Considering new ILS	32	1	3.13%
Considering new Interface	32	1	3.13%
System Installed on time?	32	24	75.00%

Average Collection size:		260399

Type	Count
Public	2
Academic	25
School	1
Consortium	0
Special	3

Size Category	Count
[1] Under 10,000	3
[2] 10,001-100,000	5
[3] 100,001-250,000	13
[4] 250,001-1,000,000	6
[5] 1,000,001-10,000,000	2
[6] over 10,000,001	0

2012 Survey Results
Product: WorldShare Management Services		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	21		1	1		2	1	2	7	6	1	7	6.38	7
ILS Functionality	21		2	2		1	4	4	5	1	2	7	5.48	6
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	21		2	1		1	1	1	2	8	5	8	6.76	8
Support Satisfaction	21			2	3		1	1	4	3	7	9	6.62	7
Support Improvement	20			1	1	2	2	1	5	2	6	9	6.70	7
Company Loyalty	21	2	1				1		4	5	8	9	6.95	8
Open Source Interest	21	4	6	3	2	1	3		1		1	1	2.52	2

Category	Total	Yes	percent
Considering new ILS	22	0	0.00%
Considering new Interface	22	0	0.00%
System Installed on time?	22	17	77.27%

Average Collection size:		316875

Type	Count
Public	0
Academic	21
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	6
[3] 100,001-250,000	9
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2011 Survey Results
Product: WorldShare Management Services		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	10						2		4	3	1	7	7.10	7
ILS Functionality	10			1	1	2	2		3	1		7	5.20	5
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	10							1	2	1	6	9	8.20	9
Support Satisfaction	10							1	1	3	5	9	8.20	9
Support Improvement	9						2	1		2	4	9	7.56	8
Company Loyalty	10						1	1		3	5	9	8.00	9
Open Source Interest	10	5	3	2								0	0.70	1

Category	Total	Yes	percent
Considering new ILS	10	0	0.00%
Considering new Interface	10	0	0.00%
System Installed on time?	10	9	90.00%

Average Collection size:		392232

Type	Count
Public	0
Academic	9
School	0
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	2
[3] 100,001-250,000	3
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

0 Responses for WorldShare Management Services in 2010

0 Responses for WorldShare Management Services in 2009

0 Responses for WorldShare Management Services in 2008

0 Responses for WorldShare Management Services in 2007

2024 : gen: 7.36 company 7.20 loyalty 7.11 support 7.22

2023 : gen: 7.07 company 6.98 loyalty 6.83 support 7.22

2022 : gen: 7.02 company 6.86 loyalty 6.88 support 7.03

2021 : gen: 6.78 company 6.61 loyalty 6.63 support 6.67

2020 : gen: 7.09 company 7.19 loyalty 6.99 support 7.29

2019 : gen: 6.82 company 7.03 loyalty 6.77 support 7.08

2018 : gen: 6.56 company 6.83 loyalty 6.45 support 6.69

2017 : gen: 6.49 company 6.79 loyalty 6.49 support 6.74

2016 : gen: 6.70 company 7.04 loyalty 6.91 support 6.99

2015 : gen: 6.94 company 7.31 loyalty 7.13 support 7.08

2014 : gen: 6.88 company 7.39 loyalty 7.59 support 7.44

2013 : gen: 6.77 company 7.37 loyalty 7.33 support 7.00

2012 : gen: 6.38 company 6.76 loyalty 6.95 support 6.62

2011 : gen: 7.10 company 8.20 loyalty 8.00 support 8.20

Comments (survey2024)

OCLC's price growth is unsustainable, and the fact that they own the union catalog so we can't get away from them if we want to participate in ILL is increasingly frustrating. WMS and Discovery are wonderful and mature tools, but the price is getting out of hand. (Library type: Academic; collection size: medium; ils satisfaction: 8)

We are in the middle of migrating to Alma and Primo VE because of our dissatisfaction with WMS. It is particularly problematic for electronic resource management. (Library type: ; collection size: medium; ils satisfaction: 3)

We would have scored a little higher, but the reporting functions in WMS needs a complete update. (Library type: Academic; collection size: medium; ils satisfaction: 7)

Our library is a supported institution[...] is actively investigating open-source options. (Library type: Theology; collection size: medium; ils satisfaction: 8)

We're part of a multi-library consortium which shares an ILS, so decisions about the ILS are made at the consortium level. (Library type: Academic; collection size: small; ils satisfaction: 8)

[...] In regard to additional comments for the products and vendors mentioned, we are very satisfied with how things are going so far. Worldshare has made many aspects of our jobs easier including, ILL and cataloguing. (Library type: Special; collection size: medium; ils satisfaction: 9)

ILS

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