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Statistical Report for Symphony

Statistics according to type and size categories

The following table presents the 2024 results according to the type and size of the library.

2024 Symphony Responses by Sector
Symphony	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	205	7.00	10	7.10	10	7.50	4		73	6.78	34	7.26	8	6.50	11	7.27	14	7.14
ILSFunctionality	205	6.98	10	7.90	10	7.10	4		73	6.90	34	7.15	8	6.50	11	7.27	14	7.14
PrintFunctionality	205	7.50	10	8.10	10	8.40	4		73	7.26	34	7.76	8	7.38	11	7.73	14	7.43
ElectronicFunctionality	200	5.83	10	6.60	10	5.80	4		72	5.68	33	5.61	8	6.00	9	6.44	13	5.77
SatisfactionCustomerSupport	202	7.63	10	8.30	10	8.10	4		72	7.08	34	7.82	8	8.00	11	8.45	12	8.33
CompanyLoyalty	202	6.83	10	7.50	10	7.30	4		72	6.56	34	6.74	8	5.75	10	7.60	14	7.50

2024 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	205	1		7	4	7	11	23	57	66	29	8	7.00	7
ILS Functionality	205		2	8	2	8	8	21	65	65	26	7	6.98	7
Print Functionality	205			3		4	8	17	51	81	41	8	7.50	8
Electronic Functionality	200	12	2	5	13	13	30	33	39	36	17	7	5.83	6
Company Satisfaction	204	1	2	5	7	5	11	19	57	59	38	8	7.03	7
Support Satisfaction	202			2	5	3	10	12	39	63	68	9	7.63	8
Support Improvement	0											0	0.00
Company Loyalty	202	10	5	4	7	4	12	8	42	62	48	8	6.83	8
Open Source Interest	194	48	15	19	14	8	27	14	19	15	10	0	3.81	3

Category	Total	Yes	percent
Considering new ILS	215	30	13.95%
Considering new Interface	215	27	12.56%
System Installed on time?	215	0	0.00%

Average Collection size:		572214

Type	Count
Public	132
Academic	28
School	11
Consortium	14
Special	3

Size Category	Count
[1] Under 10,000	6
[2] 10,001-100,000	67
[3] 100,001-250,000	42
[4] 250,001-1,000,000	48
[5] 1,000,001-10,000,000	25
[6] over 10,000,001	1

2023 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	243	2	5	3	5	9	16	30	85	66	22	7	6.76	7
ILS Functionality	241	2	1		5	10	19	36	77	70	21	7	6.87	7
Print Functionality	240	3	2		2	3	8	23	61	100	38	8	7.36	8
Electronic Functionality	238	14	4	9	12	15	24	45	55	41	19	7	5.85	6
Company Satisfaction	240	4	2	5	5	6	21	27	65	64	41	7	6.89	7
Support Satisfaction	243	4	2	1	3	2	17	20	48	74	72	8	7.42	8
Support Improvement	0											0	0.00
Company Loyalty	238	11	3	9	2	8	21	17	62	53	52	7	6.69	7
Open Source Interest	225	66	9	35	14	14	26	14	20	14	10	0	3.39	2

Category	Total	Yes	percent
Considering new ILS	251	41	16.33%
Considering new Interface	251	13	5.18%
System Installed on time?	251	0	0.00%

Average Collection size:		678321

Type	Count
Public	151
Academic	43
School	2
Consortium	21
Special	5

Size Category	Count
[1] Under 10,000	4
[2] 10,001-100,000	80
[3] 100,001-250,000	52
[4] 250,001-1,000,000	55
[5] 1,000,001-10,000,000	34
[6] over 10,000,001	2

2022 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	303	3	9	11	3	15	15	26	97	87	37	7	6.73	7
ILS Functionality	304	2	4	6	6	15	17	41	95	77	41	7	6.83	7
Print Functionality	302	2	3	3	5	5	15	20	76	109	64	8	7.35	8
Electronic Functionality	300	17	11	12	15	19	38	45	63	42	38	7	5.78	6
Company Satisfaction	299	4	3	5	9	13	18	26	76	85	60	8	6.99	7
Support Satisfaction	303	6	2	3	5	7	13	19	68	87	93	9	7.39	8
Support Improvement	0											0	0.00
Company Loyalty	298	24	10	4	6	7	23	18	62	74	70	8	6.52	7
Open Source Interest	283	71	23	23	28	12	43	21	24	19	13	0	3.67	3

Category	Total	Yes	percent
Considering new ILS	319	66	20.69%
Considering new Interface	319	15	4.70%
System Installed on time?	319	0	0.00%

Average Collection size:		721638

Type	Count
Public	189
Academic	56
School	1
Consortium	24
Special	9

Size Category	Count
[1] Under 10,000	7
[2] 10,001-100,000	105
[3] 100,001-250,000	73
[4] 250,001-1,000,000	65
[5] 1,000,001-10,000,000	40
[6] over 10,000,001	3

2021 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	332	5	1	6	3	12	19	34	109	91	52	7	7.01	7
ILS Functionality	333	2		6	5	12	27	31	103	102	45	7	7.02	7
Print Functionality	329	1	2	1	3	8	16	24	74	123	77	8	7.49	8
Electronic Functionality	329	20	4	9	17	14	45	51	71	62	36	7	6.01	7
Company Satisfaction	327	4	2	6	7	11	21	19	85	112	60	8	7.12	8
Support Satisfaction	326	3	2	3	5	7	18	17	56	112	103	8	7.54	8
Support Improvement	0											0	0.00
Company Loyalty	330	11	2	8	9	11	29	23	58	103	76	8	6.93	8
Open Source Interest	290	80	27	25	24	22	42	14	23	21	7	0	3.36	3

Category	Total	Yes	percent
Considering new ILS	342	53	15.50%
Considering new Interface	342	15	4.39%
System Installed on time?	342	0	0.00%

Average Collection size:		2283406

Type	Count
Public	191
Academic	47
School	3
Consortium	24
Special	6

Size Category	Count
[1] Under 10,000	9
[2] 10,001-100,000	109
[3] 100,001-250,000	72
[4] 250,001-1,000,000	78
[5] 1,000,001-10,000,000	43
[6] over 10,000,001	5

2020 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	321	2	2	7	5	10	22	35	98	96	44	7	6.98	7
ILS Functionality	322		1	2	13	7	18	48	82	112	39	8	7.05	7
Print Functionality	318	1		3	5	7	13	28	69	112	80	8	7.49	8
Electronic Functionality	308	8	9	12	21	17	44	51	72	44	30	7	5.90	6
Company Satisfaction	317		2	7	6	12	16	30	83	100	61	8	7.17	8
Support Satisfaction	314		1	5	6	5	14	22	51	107	103	8	7.61	8
Support Improvement	0											0	0.00
Company Loyalty	316	8	4	7	10	8	24	22	70	77	86	9	7.00	8
Open Source Interest	285	85	22	39	22	14	31	16	16	18	16	0	3.27	2

Category	Total	Yes	percent
Considering new ILS	331	57	17.22%
Considering new Interface	331	16	4.83%
System Installed on time?	331	0	0.00%

Average Collection size:		860340

Type	Count
Public	193
Academic	79
School	9
Consortium	24
Special	6

Size Category	Count
[1] Under 10,000	8
[2] 10,001-100,000	108
[3] 100,001-250,000	70
[4] 250,001-1,000,000	73
[5] 1,000,001-10,000,000	42
[6] over 10,000,001	5

2019 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	439	5	11	8	9	16	33	67	115	122	53	8	6.70	7
ILS Functionality	436	4	10	3	11	21	27	69	118	126	47	8	6.74	7
Print Functionality	433	5	6	3	9	17	23	43	92	163	72	8	7.10	8
Electronic Functionality	426	18	17	22	16	40	48	59	95	74	37	7	5.76	6
Company Satisfaction	434	7	10	5	14	21	27	54	97	131	68	8	6.78	7
Support Satisfaction	423	5	3	7	9	16	30	36	71	130	116	8	7.22	8
Support Improvement	422	6	5	3	8	43	108	56	58	64	71	5	6.26	6
Company Loyalty	429	23	13	10	16	22	32	42	72	97	102	9	6.48	7
Open Source Interest	429	132	46	48	28	56	40	23	18	20	18	0	2.88	2

Category	Total	Yes	percent
Considering new ILS	443	75	16.93%
Considering new Interface	443	51	11.51%
System Installed on time?	443	404	91.20%

Average Collection size:		674873

Type	Count
Public	257
Academic	109
School	12
Consortium	26
Special	6

Size Category	Count
[1] Under 10,000	19
[2] 10,001-100,000	148
[3] 100,001-250,000	84
[4] 250,001-1,000,000	100
[5] 1,000,001-10,000,000	60
[6] over 10,000,001	4

2018 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	473	5	4	5	15	18	34	65	157	118	52	7	6.77	7
ILS Functionality	471	3	5	7	16	16	46	76	125	122	55	7	6.72	7
Print Functionality	471	8	4	8	6	10	28	51	104	162	90	8	7.13	8
Electronic Functionality	460	22	16	25	23	38	50	79	108	58	41	7	5.65	6
Company Satisfaction	468	4	6	11	15	18	33	56	137	120	68	7	6.79	7
Support Satisfaction	462	2	7	13	8	19	34	39	103	122	115	8	7.08	8
Support Improvement	448	9	1	11	14	37	137	49	52	66	72	5	6.10	6
Company Loyalty	459	18	9	20	17	27	41	47	95	88	97	9	6.40	7
Open Source Interest	460	158	56	58	23	43	43	31	24	5	19	0	2.59	2

Category	Total	Yes	percent
Considering new ILS	481	89	18.50%
Considering new Interface	481	45	9.36%
System Installed on time?	481	435	90.44%

Average Collection size:		552666

Type	Count
Public	282
Academic	121
School	13
Consortium	24
Special	8

Size Category	Count
[1] Under 10,000	14
[2] 10,001-100,000	173
[3] 100,001-250,000	104
[4] 250,001-1,000,000	108
[5] 1,000,001-10,000,000	53
[6] over 10,000,001	2

2017 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	531	5	5	13	14	23	39	89	154	122	67	7	6.69	7
ILS Functionality	531	1	7	15	13	24	45	92	150	130	54	7	6.64	7
Print Functionality	523	4	3	12	8	15	30	54	124	177	96	8	7.14	8
Electronic Functionality	525	14	21	34	30	41	76	87	109	78	35	7	5.61	6
Company Satisfaction	523	4	8	10	13	24	54	73	116	133	88	8	6.77	7
Support Satisfaction	518	3	7	6	16	17	38	53	100	160	118	8	7.11	8
Support Improvement	512	5	1	9	8	45	137	61	83	89	74	5	6.31	6
Company Loyalty	516	31	5	23	13	25	51	56	107	103	102	7	6.34	7
Open Source Interest	517	160	69	65	33	68	51	27	21	7	16	0	2.58	2

Category	Total	Yes	percent
Considering new ILS	536	107	19.96%
Considering new Interface	536	51	9.51%
System Installed on time?	536	486	90.67%

Average Collection size:		633322

Type	Count
Public	301
Academic	140
School	16
Consortium	32
Special	9

Size Category	Count
[1] Under 10,000	23
[2] 10,001-100,000	179
[3] 100,001-250,000	116
[4] 250,001-1,000,000	122
[5] 1,000,001-10,000,000	66
[6] over 10,000,001	3

2016 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	431	3	4	10	12	17	31	58	126	117	53	7	6.79	7
ILS Functionality	431	2	2	9	13	21	31	54	132	111	56	7	6.82	7
Print Functionality	426	6	1	4	8	11	17	31	104	153	91	8	7.32	8
Electronic Functionality	422	16	12	24	22	38	45	78	80	73	34	7	5.74	6
Company Satisfaction	427	6	4	11	10	21	32	49	110	111	73	8	6.81	7
Support Satisfaction	418	4	4	5	10	17	29	44	91	111	103	8	7.11	8
Support Improvement	410	5	4	5	8	44	101	53	50	67	73	5	6.29	6
Company Loyalty	425	17	11	7	11	16	46	41	84	90	102	9	6.64	7
Open Source Interest	418	140	57	54	32	46	38	20	11	6	14	0	2.41	2

Category	Total	Yes	percent
Considering new ILS	436	81	18.58%
Considering new Interface	436	49	11.24%
System Installed on time?	436	402	92.20%

Average Collection size:		2753248

Type	Count
Public	234
Academic	132
School	14
Consortium	25
Special	1

Size Category	Count
[1] Under 10,000	16
[2] 10,001-100,000	151
[3] 100,001-250,000	91
[4] 250,001-1,000,000	96
[5] 1,000,001-10,000,000	59
[6] over 10,000,001	5

2015 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	437	5	6	12	8	20	37	58	131	113	47	7	6.66	7
ILS Functionality	436		8	15	12	18	41	54	132	116	40	7	6.62	7
Print Functionality	437	4	5	4	5	17	22	36	123	144	77	8	7.16	8
Electronic Functionality	432	12	20	23	27	35	62	61	89	69	34	7	5.66	6
Company Satisfaction	432	5	9	13	15	18	30	51	109	119	63	8	6.69	7
Support Satisfaction	427	5	4	14	12	15	33	36	101	123	84	8	6.92	7
Support Improvement	420	8	7	3	5	46	108	42	71	69	61	5	6.20	6
Company Loyalty	433	23	14	10	9	23	44	49	84	97	80	8	6.35	7
Open Source Interest	426	153	61	59	27	40	37	15	15	5	14	0	2.27	1

Category	Total	Yes	percent
Considering new ILS	460	82	17.83%
Considering new Interface	460	47	10.22%
System Installed on time?	460	402	87.39%

Average Collection size:		653631

Type	Count
Public	256
Academic	116
School	22
Consortium	27
Special	3

Size Category	Count
[1] Under 10,000	21
[2] 10,001-100,000	168
[3] 100,001-250,000	91
[4] 250,001-1,000,000	98
[5] 1,000,001-10,000,000	51
[6] over 10,000,001	1

2014 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	354	1	4	9	16	14	29	55	124	76	26	7	6.53	7
ILS Functionality	355	1	2	11	13	16	29	66	104	85	28	7	6.56	7
Print Functionality	351	3	2	4	4	11	13	43	81	125	65	8	7.24	8
Electronic Functionality	347	10	19	28	34	17	45	63	72	41	18	7	5.31	6
Company Satisfaction	352		9	12	17	19	26	57	98	80	34	7	6.43	7
Support Satisfaction	348	2	4	7	11	13	29	50	86	89	57	8	6.82	7
Support Improvement	339	2	3	2	9	38	96	29	49	53	58	5	6.28	6
Company Loyalty	343	13	12	13	17	22	38	43	56	68	61	8	6.15	7
Open Source Interest	346	108	61	49	26	31	25	18	6	8	14	0	2.39	2

Category	Total	Yes	percent
Considering new ILS	361	76	21.05%
Considering new Interface	361	52	14.40%
System Installed on time?	361	322	89.20%

Average Collection size:		707313

Type	Count
Public	182
Academic	111
School	7
Consortium	19
Special	6

Size Category	Count
[1] Under 10,000	14
[2] 10,001-100,000	118
[3] 100,001-250,000	81
[4] 250,001-1,000,000	75
[5] 1,000,001-10,000,000	49
[6] over 10,000,001	2

2013 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	315	3	3	8	14	18	23	36	99	74	37	7	6.61	7
ILS Functionality	314	2	2	7	20	10	20	52	88	72	41	7	6.65	7
Print Functionality	314	3	1	3	4	9	20	35	76	99	64	8	7.21	8
Electronic Functionality	307	7	17	21	29	24	46	52	50	36	25	6	5.36	6
Company Satisfaction	313	4	9	10	16	14	17	43	81	77	42	7	6.51	7
Support Satisfaction	312	4	3	6	8	16	26	28	77	79	65	8	6.91	7
Support Improvement	307	4	2	7	5	17	83	23	57	50	59	5	6.46	7
Company Loyalty	312	21	8	10	9	17	41	26	56	61	63	9	6.19	7
Open Source Interest	304	90	34	49	22	27	40	13	13	7	9	0	2.67	2

Category	Total	Yes	percent
Considering new ILS	324	66	20.37%
Considering new Interface	324	58	17.90%
System Installed on time?	324	292	90.12%

Average Collection size:		835498

Type	Count
Public	139
Academic	87
School	29
Consortium	26
Special	3

Size Category	Count
[1] Under 10,000	24
[2] 10,001-100,000	80
[3] 100,001-250,000	64
[4] 250,001-1,000,000	67
[5] 1,000,001-10,000,000	41
[6] over 10,000,001	2

2012 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	380	2	2	10	19	25	48	50	122	72	30	7	6.37	7
ILS Functionality	380	1	1	5	24	24	41	47	114	94	29	7	6.52	7
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	378	1	6	14	26	22	43	65	98	71	32	7	6.21	7
Support Satisfaction	378	1	5	11	14	35	44	36	102	80	50	7	6.48	7
Support Improvement	371	3	3	6	16	26	99	45	55	69	49	5	6.23	6
Company Loyalty	376	30	11	22	18	25	48	33	76	54	59	7	5.70	7
Open Source Interest	374	97	44	47	35	35	42	28	19	13	14	0	3.01	2

Category	Total	Yes	percent
Considering new ILS	393	79	20.10%
Considering new Interface	393	76	19.34%
System Installed on time?	393	348	88.55%

Average Collection size:		644460

Type	Count
Public	206
Academic	114
School	4
Consortium	21
Special	9

Size Category	Count
[1] Under 10,000	17
[2] 10,001-100,000	125
[3] 100,001-250,000	93
[4] 250,001-1,000,000	80
[5] 1,000,001-10,000,000	54
[6] over 10,000,001	2

2011 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	326	5	6	9	11	21	37	61	102	57	17	7	6.18	7
ILS Functionality	320	1	2	7	18	18	30	63	93	69	19	7	6.39	7
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	326	6	7	19	20	24	35	58	83	53	21	7	5.88	6
Support Satisfaction	324	4	10	11	14	18	44	54	72	68	29	7	6.17	7
Support Improvement	323	5	10	10	12	28	81	37	60	48	32	5	5.87	6
Company Loyalty	323	23	16	16	13	31	44	40	54	55	31	8	5.47	6
Open Source Interest	318	63	32	48	21	34	45	18	27	12	18	0	3.48	3

Category	Total	Yes	percent
Considering new ILS	333	76	22.82%
Considering new Interface	333	88	26.43%
System Installed on time?	333	303	90.99%

Average Collection size:		570393

Type	Count
Public	151
Academic	116
School	4
Consortium	15
Special	10

Size Category	Count
[1] Under 10,000	10
[2] 10,001-100,000	98
[3] 100,001-250,000	77
[4] 250,001-1,000,000	84
[5] 1,000,001-10,000,000	40
[6] over 10,000,001	1

2010 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	271	3	5	9	12	19	37	41	77	50	18	7	6.15	7
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	271	8	8	17	11	26	37	54	57	39	14	7	5.63	6
Support Satisfaction	269	8	7	15	20	23	32	50	56	39	19	7	5.67	6
Support Improvement	271	11	7	16	28	21	87	26	26	26	23	5	5.15	5
Company Loyalty	270	18	15	10	24	29	34	40	40	32	28	6	5.26	6
Open Source Interest	269	64	26	30	17	19	31	29	19	14	20	0	3.59	3

Category	Total	Yes	percent
Considering new ILS	282	57	20.21%
Considering new Interface	282	81	28.72%
System Installed on time?	282	242	85.82%

Average Collection size:		580366

Type	Count
Public	142
Academic	88
School	4
Consortium	15
Special	10

Size Category	Count
[1] Under 10,000	5
[2] 10,001-100,000	85
[3] 100,001-250,000	51
[4] 250,001-1,000,000	54
[5] 1,000,001-10,000,000	28
[6] over 10,000,001	1

2009 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	304	3	5	6	9	16	62	56	96	44	7	7	6.06	6
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	303	5	9	27	23	22	56	48	79	29	5	7	5.34	6
Support Satisfaction	303	3	12	30	23	17	54	45	66	41	12	7	5.44	6
Support Improvement	292	7	11	19	29	23	89	35	39	30	10	5	5.09	5
Company Loyalty	301	32	14	12	14	23	67	31	49	43	16	5	5.06	5
Open Source Interest	300	53	34	26	25	30	40	25	20	23	24	0	3.90	4

Category	Total	Yes	percent
Considering new ILS	310	49	15.81%
Considering new Interface	310	85	27.42%
System Installed on time?	310	261	84.19%

2008 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	233	4	7	11	19	16	35	37	64	32	8	7	5.68	6
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	234	9	9	16	31	28	23	43	43	26	6	6	5.05	6
Support Satisfaction	233	12	14	23	18	21	36	39	38	23	9	6	4.91	5
Support Improvement	0	not applicable
Company Loyalty	233	21	13	19	18	17	36	20	43	34	12	7	4.95	5
Open Source Interest	231	36	23	21	24	17	37	12	23	16	22	5	4.11	4

Category	Total	Yes	percent
Considering new ILS	234	54	23.08%
Considering new Interface	234	69	29.49%
System Installed on time?	234	214	91.45%

2007 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	200	4	1	5	10	6	23	29	64	43	15	7	6.41	7
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	284	5	8	20	23	27	43	47	61	38	12	7	5.50	6
Support Satisfaction	282	6	10	13	27	37	33	42	64	34	16	7	5.48	6
Support Improvement	0	not applicable
Company Loyalty	279	25	10	12	9	16	59	31	42	36	39	5	5.52	6
Open Source Interest	281	54	41	36	32	17	36	21	14	9	21	0	3.35	3

Category	Total	Yes	percent
Considering new ILS	288	42	14.58%
Considering new Interface	288	60	20.83%
System Installed on time?	288	1	0.35%

2024 : gen: 7.00 company 7.03 loyalty 6.83 support 7.63

2023 : gen: 6.76 company 6.89 loyalty 6.69 support 7.42

2022 : gen: 6.73 company 6.99 loyalty 6.52 support 7.39

2021 : gen: 7.01 company 7.12 loyalty 6.93 support 7.54

2020 : gen: 6.98 company 7.17 loyalty 7.00 support 7.61

2019 : gen: 6.70 company 6.78 loyalty 6.48 support 7.22

2018 : gen: 6.77 company 6.79 loyalty 6.40 support 7.08

2017 : gen: 6.69 company 6.77 loyalty 6.34 support 7.11

2016 : gen: 6.79 company 6.81 loyalty 6.64 support 7.11

2015 : gen: 6.66 company 6.69 loyalty 6.35 support 6.92

2014 : gen: 6.53 company 6.43 loyalty 6.15 support 6.82

2013 : gen: 6.61 company 6.51 loyalty 6.19 support 6.91

2012 : gen: 6.37 company 6.21 loyalty 5.70 support 6.48

2011 : gen: 6.18 company 5.88 loyalty 5.47 support 6.17

2010 : gen: 6.15 company 5.63 loyalty 5.26 support 5.67

2009 : gen: 6.06 company 5.34 loyalty 5.06 support 5.44

2008 : gen: 5.68 company 5.05 loyalty 4.95 support 4.91

2007 : gen: 6.41 company 5.50 loyalty 5.52 support 5.48

Comments (survey2024)

Last year, SirsiDynix, without warning, discontinued their Library App ("BlueCloud Mobile") due to a dispute with a third-party vendor. They did this without warning, leaving patrons and libraries like ours stranded without a service that patrons had come to rely on for nearly eight months while they developed their own in-house replacement product. Their customer service response and corporate response to this breach of contract was abysmal. We no longer trust their reliability and so will be considering a replacement ILS sooner rather than later. This is in addition to the notoriously odd and sometimes difficult to navigate keyword searching that their discovery layer provides. It's just one issue too many for our patrons. (Library type: Public; collection size: medium; ils satisfaction: 3)

[...]Library has been working with Sirsi since 2001. Since most of our resources are now digital, we are interested in a more integrated, online solution. However, we need to be sure that staff are ready for the change and can manage online resources effectively. (Library type: Academic; collection size: small; ils satisfaction: 6)

We wish development was moving faster and fully usable deliverables available sooner. (Library type: ; collection size: medium; ils satisfaction: 7)

Symphony is still meeting the needs of our library and users; however, there are integrated systems on the market that would make for a better-than-meets experience for our employees and users. Cost is a major barrier to migrating to a different product. (Library type: ; collection size: medium; ils satisfaction: 6)

We have been very satisfied in this service over the many years that we have been using it. The staff is knowledgeable and always friendly and helpful. The program is also easy for staff to use. (Library type: Public; collection size: very small; ils satisfaction: 8)

We are going to migrate to Alma and Primo in July 2025. (Library type: Academic; collection size: very large; ils satisfaction: 2)

Due to Government procurement governance, the library is required to revisit the market and determine which ILS is best value for money with improved functionality. (Library type: Government Agency; collection size: medium; ils satisfaction: 8)

SirsiDynix is still developing software like it's the early 2000s. If current software in general is "nimble," SD clocks in at "lumbering." (Library type: Public; collection size: medium; ils satisfaction: 5)

We are currently conducting an LMS Procurement with a direct approach to SirsiDynix. Their BC Acquisitions product fulfils our unique requirements. Overall, we have been very impressed with the company and how they conduct themselves. We have had consistently good service and response from support, and the product developers actively engage to develop enhancements to the product. Our library relations manager over the years has been exceptional - very responsive and diligent in following up on requests for information and escalating issues. (Library type: Consortium; collection size: very large; ils satisfaction: 8)

Under contract with SirsiDynix until 12/31/2028 (Library type: Consortium; collection size: very large; ils satisfaction: 7)

Symphony is definitely showing her age. While it may have been best in class 20 years ago; Now? It simply hasn't kept up with innovation that other ILSs have implemented. It is sorely lacking a web based client that is fully functional and while the company has promised us BlueCloud it has been over a decade since that was first announced. Customer support is still top notch but good customer support can only go so far and it certainly doesn't make up in the fact it is hard to navigate, has old architecture, and a very dated interface. The final cherry on top is the constant nickel and diming every time we want to make some minor changes or request a new report. (Library type: Public; collection size: very large; ils satisfaction: 0)

While SirsiDynix has enabled us to integrate with OCLC Connexion, OpenAthens and EBSCO which are vital to our daily workflow, it has not delivered a discovery lathat which enables users to discover and access all our materials in an intuitive and user-friendly way. (Library type: Theology; collection size: medium; ils satisfaction: 6)

Our system does not interface well with BlueCloud Acquisitions and the information is very inaccurate (Library type: Public; collection size: very small; ils satisfaction: 8)

By choosing open source, we must use our institution's IT department which does not have enough staff to provide the support we would need. (Library type: Academic; collection size: medium; ils satisfaction: 9)

SirsiDynix support has been very good and responsive including working with their product managers, and premier services. They have communicated their roadmap and kept us informed. (Library type: Public; collection size: large; ils satisfaction: 8)

happy with our consortium making choices and supporting issues, too small a service to manage this in house. (Library type: Public; collection size: medium; ils satisfaction: 7)

We are considering migrating to FOLIO by EBSCO. We need the system to be hosted, and we do not have the resources to self host. (Library type: Law; collection size: medium; ils satisfaction: 5)

We are increasingly coming up against issues required to keep our system in line with staff and customer expectations but finding our system; can't do it, is overly complex or these changes require additional funds. The staff at SirsiDynix are experienced and very helpful but the company overall is dragged down by having development happening on too many fronts resulting in little that is relevant to us as a single site public library. When I look at the new features the are tailored to consortia, like the increasing integration of IMMS, or academic libraries, with the strong focus on the OA products. There has been an increased investment of capital and staff into finally getting the BlueCloud suite of products market ready but after 7 years of broken promises and a lack luster Circulation module I am more inclined to view these as vaporware rather than a realistic plan. For a library like hours which likes to embrace innovations it is increasingly looking like our best course is to try a different LMS vendor and watch the SirisDynix development from afar. (Library type: Public; collection size: very small; ils satisfaction: 6)

We have chosen OCLC's WorldShare Management for our new LSP going live in spring 2025. (Library type: Academic; collection size: very small; ils satisfaction: 2)

ILS

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