Library Technology Guides

Documents, Databases, News, and Commentary

Select another Product Report:

Statistical Report for Sierra

Statistics according to type and size categories

The following table presents the 2024 results according to the type and size of the library.

2024 Sierra Responses by Sector
SierraallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS1146.41 115.73105.30105.30287.11226.5996.89077.14
ILSFunctionality1136.50 116.00105.10105.10287.29216.9096.67077.43
PrintFunctionality1127.38 107.30107.30107.40287.64217.5297.00077.43
ElectronicFunctionality1104.92 114.27103.8093.44275.67205.7094.56074.57
SatisfactionCustomerSupport1126.36 106.60105.30106.20286.68216.3896.67076.86
CompanyLoyalty1116.12 116.36104.70104.90276.67216.4896.44076.71



2024 Survey Results
Product: Sierra Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction114 1 1 5 5 16 27 31 18 10 76.417
ILS Functionality113 4 3 6 12 22 37 18 11 76.507
Print Functionality112 1 6 1 11 36 37 20 87.388
Electronic Functionality110 4 6 10 11 14 17 17 15 10 6 54.925
Company Satisfaction113 3 2 1 9 18 23 31 15 11 76.287
Support Satisfaction112 2 1 6 9 17 15 29 21 12 76.367
Support Improvement0 00.00
Company Loyalty111 5 3 4 3 8 13 16 23 19 17 76.127
Open Source Interest110 26 4 6 13 5 18 9 9 13 6 04.095

CategoryTotalYespercent
Considering new ILS118 4033.90%
Considering new Interface118 3630.51%
System Installed on time?118 00.00%

Average Collection size: 1159321

TypeCount
Public60
Academic39
School0
Consortium7
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00020
[3] 100,001-250,00028
[4] 250,001-1,000,00034
[5] 1,000,001-10,000,00025
[6] over 10,000,0013



2023 Survey Results
Product: Sierra Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction195 2 2 7 8 9 27 36 52 41 11 76.257
ILS Functionality194 2 8 8 5 18 38 56 51 8 76.447
Print Functionality192 1 2 3 4 8 21 48 81 24 87.278
Electronic Functionality190 12 5 22 21 34 24 24 26 18 4 44.605
Company Satisfaction193 3 3 10 6 27 26 38 40 32 8 75.786
Support Satisfaction189 2 6 7 8 10 36 22 43 40 15 76.107
Support Improvement0 00.00
Company Loyalty192 12 3 12 5 16 38 23 32 29 22 55.676
Open Source Interest171 29 20 22 9 7 20 25 18 8 10 03.974

CategoryTotalYespercent
Considering new ILS200 8040.00%
Considering new Interface200 4221.00%
System Installed on time?200 00.00%

Average Collection size: 853885

TypeCount
Public80
Academic66
School0
Consortium9
Special4

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00055
[3] 100,001-250,00043
[4] 250,001-1,000,00046
[5] 1,000,001-10,000,00043
[6] over 10,000,0013



2022 Survey Results
Product: Sierra Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction267 6 4 6 13 14 32 49 87 39 17 76.147
ILS Functionality266 2 1 5 14 20 29 56 71 46 22 76.307
Print Functionality266 2 1 3 4 19 32 68 92 45 87.278
Electronic Functionality266 18 9 28 28 33 41 37 37 23 12 54.735
Company Satisfaction265 8 8 11 10 19 39 51 72 34 13 75.776
Support Satisfaction262 6 9 10 9 21 23 54 62 49 19 76.026
Support Improvement0 00.00
Company Loyalty265 18 7 8 19 22 42 29 55 35 30 75.616
Open Source Interest228 36 18 20 17 12 38 18 26 19 14 54.455

CategoryTotalYespercent
Considering new ILS274 12645.99%
Considering new Interface274 5218.98%
System Installed on time?274 00.00%

Average Collection size: 961637

TypeCount
Public97
Academic118
School1
Consortium17
Special4

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00063
[3] 100,001-250,00055
[4] 250,001-1,000,00079
[5] 1,000,001-10,000,00056
[6] over 10,000,0014



2021 Survey Results
Product: Sierra Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction274 4 3 10 5 18 28 63 81 49 13 76.227
ILS Functionality273 3 4 4 9 9 36 51 79 62 16 76.427
Print Functionality271 1 1 1 4 18 32 70 92 52 87.378
Electronic Functionality269 10 14 20 23 37 48 37 41 30 9 54.995
Company Satisfaction270 6 7 8 11 21 38 45 72 46 16 75.996
Support Satisfaction270 3 7 11 10 18 32 47 65 55 22 76.177
Support Improvement0 00.00
Company Loyalty267 22 4 9 11 21 42 38 57 39 24 75.636
Open Source Interest256 43 20 27 21 15 33 28 24 15 18 04.304

CategoryTotalYespercent
Considering new ILS279 9634.41%
Considering new Interface279 238.24%
System Installed on time?279 00.00%

Average Collection size: 1263251

TypeCount
Public104
Academic80
School1
Consortium14
Special2

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00065
[3] 100,001-250,00073
[4] 250,001-1,000,00073
[5] 1,000,001-10,000,00048
[6] over 10,000,0018



2020 Survey Results
Product: Sierra Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction290 2 2 12 19 13 33 50 94 53 12 76.177
ILS Functionality289 1 3 9 8 16 28 52 92 61 19 76.457
Print Functionality288 1 4 3 6 12 30 62 122 48 87.378
Electronic Functionality291 12 10 23 32 38 43 48 46 29 10 64.995
Company Satisfaction283 5 6 17 16 23 41 56 62 41 16 75.756
Support Satisfaction284 2 10 15 17 14 34 67 60 41 24 65.936
Support Improvement0 00.00
Company Loyalty289 19 13 14 12 24 46 40 51 38 32 75.516
Open Source Interest264 60 18 22 20 13 35 28 22 24 14 04.054

CategoryTotalYespercent
Considering new ILS299 9431.44%
Considering new Interface299 3511.71%
System Installed on time?299 00.00%

Average Collection size: 760968

TypeCount
Public124
Academic127
School0
Consortium19
Special5

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00077
[3] 100,001-250,00077
[4] 250,001-1,000,00069
[5] 1,000,001-10,000,00053
[6] over 10,000,0012



2019 Survey Results
Product: Sierra Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction393 3 6 18 20 31 59 78 102 59 17 75.926
ILS Functionality395 2 4 13 28 27 41 75 101 80 24 76.187
Print Functionality393 6 3 2 8 13 19 42 119 116 65 77.067
Electronic Functionality391 13 28 35 27 42 65 63 64 43 11 54.965
Company Satisfaction392 14 12 29 29 45 54 56 88 51 14 75.346
Support Satisfaction391 14 13 28 37 38 64 54 81 46 16 75.266
Support Improvement380 13 9 13 28 52 113 35 53 46 18 55.275
Company Loyalty390 35 14 20 22 40 59 50 70 49 31 75.226
Open Source Interest385 85 35 53 36 43 42 25 24 20 22 03.393

CategoryTotalYespercent
Considering new ILS402 13433.33%
Considering new Interface402 6215.42%
System Installed on time?402 35187.31%

Average Collection size: 823706

TypeCount
Public145
Academic189
School1
Consortium22
Special4

Size CategoryCount
[1] Under 10,00011
[2] 10,001-100,000104
[3] 100,001-250,00083
[4] 250,001-1,000,000109
[5] 1,000,001-10,000,00074
[6] over 10,000,0015



2018 Survey Results
Product: Sierra Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction437 12 3 15 16 30 50 92 120 71 28 76.097
ILS Functionality437 3 8 5 21 27 49 76 121 93 34 76.387
Print Functionality434 3 5 5 8 10 21 51 113 147 71 87.138
Electronic Functionality427 29 15 30 30 53 57 78 73 39 23 65.065
Company Satisfaction438 20 16 23 31 32 55 94 94 50 23 65.456
Support Satisfaction435 26 17 28 31 39 70 72 87 48 17 75.176
Support Improvement428 29 12 15 32 62 122 55 46 31 24 54.935
Company Loyalty430 39 23 23 21 28 72 57 72 55 40 55.236
Open Source Interest426 100 57 54 32 46 55 28 25 18 11 03.073

CategoryTotalYespercent
Considering new ILS443 9521.44%
Considering new Interface443 5712.87%
System Installed on time?443 38987.81%

Average Collection size: 811957

TypeCount
Public187
Academic197
School0
Consortium18
Special5

Size CategoryCount
[1] Under 10,00012
[2] 10,001-100,000108
[3] 100,001-250,00092
[4] 250,001-1,000,000125
[5] 1,000,001-10,000,00076
[6] over 10,000,0013



2017 Survey Results
Product: Sierra Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction419 1 8 19 34 45 93 132 70 17 76.277
ILS Functionality416 1 1 8 16 26 58 83 110 86 27 76.397
Print Functionality419 3 1 2 2 10 21 41 127 142 70 87.308
Electronic Functionality407 10 19 24 32 53 71 62 85 41 10 75.205
Company Satisfaction417 3 10 34 44 38 68 64 88 52 16 75.426
Support Satisfaction413 6 22 30 36 43 59 72 79 49 17 75.306
Support Improvement409 20 8 23 29 51 92 47 74 35 30 55.275
Company Loyalty411 24 12 23 33 39 70 52 71 52 35 75.366
Open Source Interest409 110 67 57 34 37 42 23 19 9 11 02.652

CategoryTotalYespercent
Considering new ILS422 8119.19%
Considering new Interface422 4811.37%
System Installed on time?422 37789.34%

Average Collection size: 839431

TypeCount
Public149
Academic208
School4
Consortium23
Special1

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00092
[3] 100,001-250,00084
[4] 250,001-1,000,000126
[5] 1,000,001-10,000,00095
[6] over 10,000,0012



2016 Survey Results
Product: Sierra Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction430 3 4 12 23 26 48 75 144 76 19 76.237
ILS Functionality428 1 3 8 23 27 47 72 120 93 34 76.437
Print Functionality427 3 1 2 10 15 25 46 107 148 70 87.168
Electronic Functionality424 18 12 27 35 40 72 65 94 46 15 75.296
Company Satisfaction427 7 18 17 37 40 60 79 99 55 15 75.546
Support Satisfaction426 11 18 34 35 43 67 65 90 45 18 75.266
Support Improvement421 24 10 28 28 71 104 51 50 32 23 54.925
Company Loyalty424 22 20 15 23 44 65 60 80 54 41 75.526
Open Source Interest425 113 69 63 36 39 44 24 22 10 5 02.592

CategoryTotalYespercent
Considering new ILS433 5813.39%
Considering new Interface433 409.24%
System Installed on time?433 39390.76%

Average Collection size: 748349

TypeCount
Public169
Academic191
School3
Consortium28
Special5

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,000102
[3] 100,001-250,00095
[4] 250,001-1,000,000130
[5] 1,000,001-10,000,00081
[6] over 10,000,0011



2015 Survey Results
Product: Sierra Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction329 3 6 8 12 24 39 66 100 51 20 76.187
ILS Functionality329 4 2 6 12 19 31 62 95 68 30 76.487
Print Functionality326 2 3 2 7 13 8 34 93 112 52 87.178
Electronic Functionality322 11 6 23 24 31 42 70 68 29 18 65.436
Company Satisfaction325 8 10 21 28 30 50 56 63 42 17 75.456
Support Satisfaction322 11 18 28 26 36 39 51 55 39 19 75.176
Support Improvement316 29 10 25 31 40 91 28 29 20 13 54.485
Company Loyalty323 19 9 18 24 38 48 41 53 38 35 75.406
Open Source Interest322 93 49 44 29 36 28 12 16 8 7 02.542

CategoryTotalYespercent
Considering new ILS334 4312.87%
Considering new Interface334 3911.68%
System Installed on time?334 29387.72%

Average Collection size: 760283

TypeCount
Public128
Academic148
School1
Consortium21
Special7

Size CategoryCount
[1] Under 10,00010
[2] 10,001-100,00067
[3] 100,001-250,00078
[4] 250,001-1,000,000104
[5] 1,000,001-10,000,00064
[6] over 10,000,0010



2014 Survey Results
Product: Sierra Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction281 10 5 10 17 15 35 45 87 46 11 75.907
ILS Functionality281 3 9 11 12 12 29 38 75 66 26 76.327
Print Functionality281 2 4 7 13 12 13 20 59 102 49 86.988
Electronic Functionality273 10 15 12 20 31 33 51 49 37 15 65.386
Company Satisfaction281 18 13 11 14 21 39 41 66 46 12 75.486
Support Satisfaction272 18 12 15 21 22 28 44 60 39 13 75.326
Support Improvement271 30 11 10 22 40 62 26 33 23 14 54.665
Company Loyalty274 26 6 15 16 24 34 32 41 37 43 95.526
Open Source Interest279 93 54 39 19 24 24 10 9 2 5 02.111

CategoryTotalYespercent
Considering new ILS288 3110.76%
Considering new Interface288 4415.28%
System Installed on time?288 24986.46%

Average Collection size: 725997

TypeCount
Public116
Academic130
School1
Consortium19
Special4

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00063
[3] 100,001-250,00077
[4] 250,001-1,000,00078
[5] 1,000,001-10,000,00059
[6] over 10,000,0010



2013 Survey Results
Product: Sierra Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction170 2 1 12 5 3 12 22 55 39 19 76.547
ILS Functionality170 1 1 4 8 4 12 15 54 51 20 76.857
Print Functionality170 1 2 1 3 8 17 23 73 42 87.558
Electronic Functionality167 3 3 2 13 13 29 30 31 30 13 75.976
Company Satisfaction170 3 6 6 10 8 12 11 59 37 18 76.347
Support Satisfaction166 3 6 9 7 7 18 28 38 32 18 76.117
Support Improvement165 6 6 5 8 16 47 21 18 18 20 55.555
Company Loyalty169 12 4 3 4 4 22 16 37 31 36 76.367
Open Source Interest165 54 28 25 14 13 17 5 2 3 4 02.192

CategoryTotalYespercent
Considering new ILS173 105.78%
Considering new Interface173 3620.81%
System Installed on time?173 16092.49%

Average Collection size: 746241

TypeCount
Public64
Academic77
School1
Consortium13
Special1

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00035
[3] 100,001-250,00034
[4] 250,001-1,000,00055
[5] 1,000,001-10,000,00035
[6] over 10,000,0010



2012 Survey Results
Product: Sierra Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction92 1 1 1 1 13 12 26 29 8 86.877
ILS Functionality92 1 2 1 1 6 17 25 27 12 86.987
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction93 1 1 2 2 11 8 23 28 17 87.087
Support Satisfaction90 1 2 1 3 5 17 21 20 20 77.047
Support Improvement92 1 2 3 8 4 30 7 15 11 11 55.785
Company Loyalty92 2 2 2 4 10 7 12 15 38 97.228
Open Source Interest92 37 16 11 7 4 10 2 3 1 1 01.901

CategoryTotalYespercent
Considering new ILS96 44.17%
Considering new Interface96 2020.83%
System Installed on time?96 7881.25%

Average Collection size: 823674

TypeCount
Public41
Academic45
School0
Consortium3
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00020
[3] 100,001-250,00021
[4] 250,001-1,000,00024
[5] 1,000,001-10,000,00026
[6] over 10,000,0010


2 Responses for Sierra in 2011

0 Responses for Sierra in 2010

0 Responses for Sierra in 2009

0 Responses for Sierra in 2008

0 Responses for Sierra in 2007

2024 : gen: 6.41 company 6.28 loyalty 6.12 support 6.36

2023 : gen: 6.25 company 5.78 loyalty 5.67 support 6.10

2022 : gen: 6.14 company 5.77 loyalty 5.61 support 6.02

2021 : gen: 6.22 company 5.99 loyalty 5.63 support 6.17

2020 : gen: 6.17 company 5.75 loyalty 5.51 support 5.93

2019 : gen: 5.92 company 5.34 loyalty 5.22 support 5.26

2018 : gen: 6.09 company 5.45 loyalty 5.23 support 5.17

2017 : gen: 6.27 company 5.42 loyalty 5.36 support 5.30

2016 : gen: 6.23 company 5.54 loyalty 5.52 support 5.26

2015 : gen: 6.18 company 5.45 loyalty 5.40 support 5.17

2014 : gen: 5.90 company 5.48 loyalty 5.52 support 5.32

2013 : gen: 6.54 company 6.34 loyalty 6.36 support 6.11

2012 : gen: 6.87 company 7.08 loyalty 7.22 support 7.04

Comments (survey2024)

We had significant tech issues with our current ILS desktop application which have finally been resolved...at least for now. It generally meets our needs at this time. The main reasons we would move to a new ILS are a stronger web-based staff client to sidestep our desktop app issues, a built-in or cheaper discovery layer bundle to improve our user experience, and cost, cost, cost. (Library type: Law; collection size: medium; ils satisfaction: 6)

We are in the process of migrating from Sierra to Alma. The above is entered for Sierra as that is our current ILS. So far, although the migration process is arduous, Alma does appear to be more in line with our current needs. (Library type: Medical; collection size: medium; ils satisfaction: 5)

Sierra's OS that we are running locally is end-of-lifed, so we are looking at moving to a hosted platform to move to a different OS. Hopefully within the next month or so. Campus IT seems to want to move as many things to hosted as possible but interest is not as urgent as we originally thought it might be. While the Sierra 6.x releases are making some long-needed improvements, there is always the possibility that Alma might be of interest, even with out 6 campus school district and the one remaining public library, but the real question in today's economy, do we campus funding for a drawn out procurement process and completely new system migration over 12-18 months, so we are less optimistic that an RFP could be negotiated at this point. The move to hosted Sierra is a bit of a stopgap, but at a fraction of the cost. (Library type: Academic; collection size: large; ils satisfaction: 7)

We have used Innovative systems for many years so it is difficult to provide an objective evaluation (no direct comparison available in our recent experience). We can say that Innovative's customer service and approach to fixing bugs and adding features in Sierra has improved markedly since it's most recent acquisition by Clarivate. (Library type: Law; collection size: medium; ils satisfaction: 7)

In regards to whether or not we would consider working with this company again, this response is more reflective of the fact that Clarivate is the primary company to offer other options for ILS, so we would need to consider working with them again if we wanted to explore migrating to a new automation system. (Library type: ; collection size: very large; ils satisfaction: 8)

In regards to whether or not we would consider working with this company again, this response is more reflective of the fact that Clarivate is the primary company to offer other options for ILS, so we would need to consider working with them again if we wanted to explore migrating to a new automation system. (Library type: Public; collection size: very large; ils satisfaction: 8)

"Company" responses here indicate work directly with Innovative Interfaces and not the broader corporate structures above it (Ex Libris/ProQuest/Clarivate). In our new automation system considerations, we are looking at EBSCO as the potential host and service provider for FOLIO. Approximate number of items in the library's collection was calculated by taking a total search result of Book/eBook and Journal/eJournal titles in our discovery system and subtracting the number of open access results for the same content types. (Library type: Theology; collection size: very small; ils satisfaction: 6)

We have had this ILS for 20 years so our answers reflect a situation where we accept that how it does things is how it is and we adapt accordingly. We know that other systems likely manage resources more effectively but haven't explored these. (Library type: Public; collection size: very large; ils satisfaction: 7)

We finished an RFP and will be implementing Folio during the next 8 months. (Library type: Academic; collection size: very large; ils satisfaction: 6)

No ILS is perfect. We are generally happy with the product and the service we receive. We have no plans to consider other options given known limitations in other systems. (Library type: Public; collection size: large; ils satisfaction: 7)

We are in the process of migrating our ILS with the rest of OhioLINK to the Ex Libris LSP Alma/Primo. (Library type: Academic; collection size: large; ils satisfaction: 7)

We are currently in the process of migrating to Koha through Bywater Solutions. (Library type: Public; collection size: medium; ils satisfaction: 3)

The [...] runs an aging INN-Reach union catalog for resource sharing. An old Encore discovery layer is used. Some of the questions above don't exactly fit since we don't have a full ILS. INN-Reach is no longer being developed as a platform but will be replaced by Rapido with a Global Title Index in the cloud. Our focus is on migrating to OpenRS over the next couple of years. (Library type: Consortium; collection size: very small; ils satisfaction: 6)

Re, "Approximate number of items in the library's collection" -- unclear on definition of "collection" here. Estimate 400,000 as approximate number of owned physical materials and owned ebooks; excludes all journal holdings, most leased and PDA collections. (Library type: Academic; collection size: very small; ils satisfaction: 6)

We are already contracted to migrate to Alma/Primo. Our go-live with the new system will be late June 2025. (Library type: Academic; collection size: very large; ils satisfaction: 4)

We receive access to our ILS via a consortium, so any changes to the ILS or migration to another ILS hinge strongly on decisions of the consortial team. (Library type: Academic; collection size: large; ils satisfaction: 6)

Sierra needs to be updated and become WCAG 2.1 Compliant. This is one of the biggest issues we see with it. (Library type: Public; collection size: medium; ils satisfaction: 5)

Our library is currently migrating to Ex Libris Alma / Primo. We do not use Sierra to manage our Electronic resources so the 0 should be a N/A. (Library type: Academic; collection size: medium; ils satisfaction: 6)

ILS