Statistical Report for Sierra
Statistics according to type and size categories
The following table presents the 2024 results according to the type and size of the library.
| 2024 Sierra Responses by Sector |
| Sierra | all | Academic | Public | School | Consortium |
| | small | medium | large | small | medium | large | | |
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
| SatisfactionLevelILS | 114 | 6.41 |
11 | 5.73 | 10 | 5.30 | 10 | 5.30 | 28 | 7.11 | 22 | 6.59 | 9 | 6.89 | 0 | | 7 | 7.14 |
| ILSFunctionality | 113 | 6.50 |
11 | 6.00 | 10 | 5.10 | 10 | 5.10 | 28 | 7.29 | 21 | 6.90 | 9 | 6.67 | 0 | | 7 | 7.43 |
| PrintFunctionality | 112 | 7.38 |
10 | 7.30 | 10 | 7.30 | 10 | 7.40 | 28 | 7.64 | 21 | 7.52 | 9 | 7.00 | 0 | | 7 | 7.43 |
| ElectronicFunctionality | 110 | 4.92 |
11 | 4.27 | 10 | 3.80 | 9 | 3.44 | 27 | 5.67 | 20 | 5.70 | 9 | 4.56 | 0 | | 7 | 4.57 |
| SatisfactionCustomerSupport | 112 | 6.36 |
10 | 6.60 | 10 | 5.30 | 10 | 6.20 | 28 | 6.68 | 21 | 6.38 | 9 | 6.67 | 0 | | 7 | 6.86 |
| CompanyLoyalty | 111 | 6.12 |
11 | 6.36 | 10 | 4.70 | 10 | 4.90 | 27 | 6.67 | 21 | 6.48 | 9 | 6.44 | 0 | | 7 | 6.71 |
| 2024 Survey Results |
| Product: Sierra |
Response Distribution |
Statistics |
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
| ILS Satisfaction | 114 |
| 1 | 1 | 5 | 5 | 16 | 27 | 31 | 18 | 10 | 7 | 6.41 | 7 |
| ILS Functionality | 113 |
| | 4 | 3 | 6 | 12 | 22 | 37 | 18 | 11 | 7 | 6.50 | 7 |
| Print Functionality | 112 |
| | | 1 | 6 | 1 | 11 | 36 | 37 | 20 | 8 | 7.38 | 8 |
| Electronic Functionality | 110 |
4 | 6 | 10 | 11 | 14 | 17 | 17 | 15 | 10 | 6 | 5 | 4.92 | 5 |
| Company Satisfaction | 113 |
| 3 | 2 | 1 | 9 | 18 | 23 | 31 | 15 | 11 | 7 | 6.28 | 7 |
| Support Satisfaction | 112 |
| 2 | 1 | 6 | 9 | 17 | 15 | 29 | 21 | 12 | 7 | 6.36 | 7 |
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
| Company Loyalty | 111 |
5 | 3 | 4 | 3 | 8 | 13 | 16 | 23 | 19 | 17 | 7 | 6.12 | 7 |
| Open Source Interest | 110 |
26 | 4 | 6 | 13 | 5 | 18 | 9 | 9 | 13 | 6 | 0 | 4.09 | 5 |
| Category | Total | Yes | percent |
| Considering new ILS | 118 |
40 | 33.90% |
| Considering new Interface | 118 |
36 | 30.51% |
| System Installed on time? | 118 |
0 | 0.00% |
| Average Collection size: |
| 1159321 |
| Type | Count |
| Public | 60 |
| Academic | 39 |
| School | 0 |
| Consortium | 7 |
| Special | 0 |
| Size Category | Count |
| [1] Under 10,000 | 2 |
| [2] 10,001-100,000 | 20 |
| [3] 100,001-250,000 | 28 |
| [4] 250,001-1,000,000 | 34 |
| [5] 1,000,001-10,000,000 | 25 |
| [6] over 10,000,001 | 3 |
| 2023 Survey Results |
| Product: Sierra |
Response Distribution |
Statistics |
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
| ILS Satisfaction | 195 |
2 | 2 | 7 | 8 | 9 | 27 | 36 | 52 | 41 | 11 | 7 | 6.25 | 7 |
| ILS Functionality | 194 |
2 | | 8 | 8 | 5 | 18 | 38 | 56 | 51 | 8 | 7 | 6.44 | 7 |
| Print Functionality | 192 |
1 | | 2 | 3 | 4 | 8 | 21 | 48 | 81 | 24 | 8 | 7.27 | 8 |
| Electronic Functionality | 190 |
12 | 5 | 22 | 21 | 34 | 24 | 24 | 26 | 18 | 4 | 4 | 4.60 | 5 |
| Company Satisfaction | 193 |
3 | 3 | 10 | 6 | 27 | 26 | 38 | 40 | 32 | 8 | 7 | 5.78 | 6 |
| Support Satisfaction | 189 |
2 | 6 | 7 | 8 | 10 | 36 | 22 | 43 | 40 | 15 | 7 | 6.10 | 7 |
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
| Company Loyalty | 192 |
12 | 3 | 12 | 5 | 16 | 38 | 23 | 32 | 29 | 22 | 5 | 5.67 | 6 |
| Open Source Interest | 171 |
29 | 20 | 22 | 9 | 7 | 20 | 25 | 18 | 8 | 10 | 0 | 3.97 | 4 |
| Category | Total | Yes | percent |
| Considering new ILS | 200 |
80 | 40.00% |
| Considering new Interface | 200 |
42 | 21.00% |
| System Installed on time? | 200 |
0 | 0.00% |
| Average Collection size: |
| 853885 |
| Type | Count |
| Public | 80 |
| Academic | 66 |
| School | 0 |
| Consortium | 9 |
| Special | 4 |
| Size Category | Count |
| [1] Under 10,000 | 4 |
| [2] 10,001-100,000 | 55 |
| [3] 100,001-250,000 | 43 |
| [4] 250,001-1,000,000 | 46 |
| [5] 1,000,001-10,000,000 | 43 |
| [6] over 10,000,001 | 3 |
| 2022 Survey Results |
| Product: Sierra |
Response Distribution |
Statistics |
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
| ILS Satisfaction | 267 |
6 | 4 | 6 | 13 | 14 | 32 | 49 | 87 | 39 | 17 | 7 | 6.14 | 7 |
| ILS Functionality | 266 |
2 | 1 | 5 | 14 | 20 | 29 | 56 | 71 | 46 | 22 | 7 | 6.30 | 7 |
| Print Functionality | 266 |
| 2 | 1 | 3 | 4 | 19 | 32 | 68 | 92 | 45 | 8 | 7.27 | 8 |
| Electronic Functionality | 266 |
18 | 9 | 28 | 28 | 33 | 41 | 37 | 37 | 23 | 12 | 5 | 4.73 | 5 |
| Company Satisfaction | 265 |
8 | 8 | 11 | 10 | 19 | 39 | 51 | 72 | 34 | 13 | 7 | 5.77 | 6 |
| Support Satisfaction | 262 |
6 | 9 | 10 | 9 | 21 | 23 | 54 | 62 | 49 | 19 | 7 | 6.02 | 6 |
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
| Company Loyalty | 265 |
18 | 7 | 8 | 19 | 22 | 42 | 29 | 55 | 35 | 30 | 7 | 5.61 | 6 |
| Open Source Interest | 228 |
36 | 18 | 20 | 17 | 12 | 38 | 18 | 26 | 19 | 14 | 5 | 4.45 | 5 |
| Category | Total | Yes | percent |
| Considering new ILS | 274 |
126 | 45.99% |
| Considering new Interface | 274 |
52 | 18.98% |
| System Installed on time? | 274 |
0 | 0.00% |
| Average Collection size: |
| 961637 |
| Type | Count |
| Public | 97 |
| Academic | 118 |
| School | 1 |
| Consortium | 17 |
| Special | 4 |
| Size Category | Count |
| [1] Under 10,000 | 5 |
| [2] 10,001-100,000 | 63 |
| [3] 100,001-250,000 | 55 |
| [4] 250,001-1,000,000 | 79 |
| [5] 1,000,001-10,000,000 | 56 |
| [6] over 10,000,001 | 4 |
| 2021 Survey Results |
| Product: Sierra |
Response Distribution |
Statistics |
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
| ILS Satisfaction | 274 |
4 | 3 | 10 | 5 | 18 | 28 | 63 | 81 | 49 | 13 | 7 | 6.22 | 7 |
| ILS Functionality | 273 |
3 | 4 | 4 | 9 | 9 | 36 | 51 | 79 | 62 | 16 | 7 | 6.42 | 7 |
| Print Functionality | 271 |
1 | | 1 | 1 | 4 | 18 | 32 | 70 | 92 | 52 | 8 | 7.37 | 8 |
| Electronic Functionality | 269 |
10 | 14 | 20 | 23 | 37 | 48 | 37 | 41 | 30 | 9 | 5 | 4.99 | 5 |
| Company Satisfaction | 270 |
6 | 7 | 8 | 11 | 21 | 38 | 45 | 72 | 46 | 16 | 7 | 5.99 | 6 |
| Support Satisfaction | 270 |
3 | 7 | 11 | 10 | 18 | 32 | 47 | 65 | 55 | 22 | 7 | 6.17 | 7 |
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
| Company Loyalty | 267 |
22 | 4 | 9 | 11 | 21 | 42 | 38 | 57 | 39 | 24 | 7 | 5.63 | 6 |
| Open Source Interest | 256 |
43 | 20 | 27 | 21 | 15 | 33 | 28 | 24 | 15 | 18 | 0 | 4.30 | 4 |
| Category | Total | Yes | percent |
| Considering new ILS | 279 |
96 | 34.41% |
| Considering new Interface | 279 |
23 | 8.24% |
| System Installed on time? | 279 |
0 | 0.00% |
| Average Collection size: |
| 1263251 |
| Type | Count |
| Public | 104 |
| Academic | 80 |
| School | 1 |
| Consortium | 14 |
| Special | 2 |
| Size Category | Count |
| [1] Under 10,000 | 4 |
| [2] 10,001-100,000 | 65 |
| [3] 100,001-250,000 | 73 |
| [4] 250,001-1,000,000 | 73 |
| [5] 1,000,001-10,000,000 | 48 |
| [6] over 10,000,001 | 8 |
| 2020 Survey Results |
| Product: Sierra |
Response Distribution |
Statistics |
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
| ILS Satisfaction | 290 |
2 | 2 | 12 | 19 | 13 | 33 | 50 | 94 | 53 | 12 | 7 | 6.17 | 7 |
| ILS Functionality | 289 |
1 | 3 | 9 | 8 | 16 | 28 | 52 | 92 | 61 | 19 | 7 | 6.45 | 7 |
| Print Functionality | 288 |
1 | | 4 | 3 | 6 | 12 | 30 | 62 | 122 | 48 | 8 | 7.37 | 8 |
| Electronic Functionality | 291 |
12 | 10 | 23 | 32 | 38 | 43 | 48 | 46 | 29 | 10 | 6 | 4.99 | 5 |
| Company Satisfaction | 283 |
5 | 6 | 17 | 16 | 23 | 41 | 56 | 62 | 41 | 16 | 7 | 5.75 | 6 |
| Support Satisfaction | 284 |
2 | 10 | 15 | 17 | 14 | 34 | 67 | 60 | 41 | 24 | 6 | 5.93 | 6 |
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
| Company Loyalty | 289 |
19 | 13 | 14 | 12 | 24 | 46 | 40 | 51 | 38 | 32 | 7 | 5.51 | 6 |
| Open Source Interest | 264 |
60 | 18 | 22 | 20 | 13 | 35 | 28 | 22 | 24 | 14 | 0 | 4.05 | 4 |
| Category | Total | Yes | percent |
| Considering new ILS | 299 |
94 | 31.44% |
| Considering new Interface | 299 |
35 | 11.71% |
| System Installed on time? | 299 |
0 | 0.00% |
| Average Collection size: |
| 760968 |
| Type | Count |
| Public | 124 |
| Academic | 127 |
| School | 0 |
| Consortium | 19 |
| Special | 5 |
| Size Category | Count |
| [1] Under 10,000 | 6 |
| [2] 10,001-100,000 | 77 |
| [3] 100,001-250,000 | 77 |
| [4] 250,001-1,000,000 | 69 |
| [5] 1,000,001-10,000,000 | 53 |
| [6] over 10,000,001 | 2 |
| 2019 Survey Results |
| Product: Sierra |
Response Distribution |
Statistics |
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
| ILS Satisfaction | 393 |
3 | 6 | 18 | 20 | 31 | 59 | 78 | 102 | 59 | 17 | 7 | 5.92 | 6 |
| ILS Functionality | 395 |
2 | 4 | 13 | 28 | 27 | 41 | 75 | 101 | 80 | 24 | 7 | 6.18 | 7 |
| Print Functionality | 393 |
6 | 3 | 2 | 8 | 13 | 19 | 42 | 119 | 116 | 65 | 7 | 7.06 | 7 |
| Electronic Functionality | 391 |
13 | 28 | 35 | 27 | 42 | 65 | 63 | 64 | 43 | 11 | 5 | 4.96 | 5 |
| Company Satisfaction | 392 |
14 | 12 | 29 | 29 | 45 | 54 | 56 | 88 | 51 | 14 | 7 | 5.34 | 6 |
| Support Satisfaction | 391 |
14 | 13 | 28 | 37 | 38 | 64 | 54 | 81 | 46 | 16 | 7 | 5.26 | 6 |
| Support Improvement | 380 |
13 | 9 | 13 | 28 | 52 | 113 | 35 | 53 | 46 | 18 | 5 | 5.27 | 5 |
| Company Loyalty | 390 |
35 | 14 | 20 | 22 | 40 | 59 | 50 | 70 | 49 | 31 | 7 | 5.22 | 6 |
| Open Source Interest | 385 |
85 | 35 | 53 | 36 | 43 | 42 | 25 | 24 | 20 | 22 | 0 | 3.39 | 3 |
| Category | Total | Yes | percent |
| Considering new ILS | 402 |
134 | 33.33% |
| Considering new Interface | 402 |
62 | 15.42% |
| System Installed on time? | 402 |
351 | 87.31% |
| Average Collection size: |
| 823706 |
| Type | Count |
| Public | 145 |
| Academic | 189 |
| School | 1 |
| Consortium | 22 |
| Special | 4 |
| Size Category | Count |
| [1] Under 10,000 | 11 |
| [2] 10,001-100,000 | 104 |
| [3] 100,001-250,000 | 83 |
| [4] 250,001-1,000,000 | 109 |
| [5] 1,000,001-10,000,000 | 74 |
| [6] over 10,000,001 | 5 |
| 2018 Survey Results |
| Product: Sierra |
Response Distribution |
Statistics |
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
| ILS Satisfaction | 437 |
12 | 3 | 15 | 16 | 30 | 50 | 92 | 120 | 71 | 28 | 7 | 6.09 | 7 |
| ILS Functionality | 437 |
3 | 8 | 5 | 21 | 27 | 49 | 76 | 121 | 93 | 34 | 7 | 6.38 | 7 |
| Print Functionality | 434 |
3 | 5 | 5 | 8 | 10 | 21 | 51 | 113 | 147 | 71 | 8 | 7.13 | 8 |
| Electronic Functionality | 427 |
29 | 15 | 30 | 30 | 53 | 57 | 78 | 73 | 39 | 23 | 6 | 5.06 | 5 |
| Company Satisfaction | 438 |
20 | 16 | 23 | 31 | 32 | 55 | 94 | 94 | 50 | 23 | 6 | 5.45 | 6 |
| Support Satisfaction | 435 |
26 | 17 | 28 | 31 | 39 | 70 | 72 | 87 | 48 | 17 | 7 | 5.17 | 6 |
| Support Improvement | 428 |
29 | 12 | 15 | 32 | 62 | 122 | 55 | 46 | 31 | 24 | 5 | 4.93 | 5 |
| Company Loyalty | 430 |
39 | 23 | 23 | 21 | 28 | 72 | 57 | 72 | 55 | 40 | 5 | 5.23 | 6 |
| Open Source Interest | 426 |
100 | 57 | 54 | 32 | 46 | 55 | 28 | 25 | 18 | 11 | 0 | 3.07 | 3 |
| Category | Total | Yes | percent |
| Considering new ILS | 443 |
95 | 21.44% |
| Considering new Interface | 443 |
57 | 12.87% |
| System Installed on time? | 443 |
389 | 87.81% |
| Average Collection size: |
| 811957 |
| Type | Count |
| Public | 187 |
| Academic | 197 |
| School | 0 |
| Consortium | 18 |
| Special | 5 |
| Size Category | Count |
| [1] Under 10,000 | 12 |
| [2] 10,001-100,000 | 108 |
| [3] 100,001-250,000 | 92 |
| [4] 250,001-1,000,000 | 125 |
| [5] 1,000,001-10,000,000 | 76 |
| [6] over 10,000,001 | 3 |
| 2017 Survey Results |
| Product: Sierra |
Response Distribution |
Statistics |
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
| ILS Satisfaction | 419 |
1 | | 8 | 19 | 34 | 45 | 93 | 132 | 70 | 17 | 7 | 6.27 | 7 |
| ILS Functionality | 416 |
1 | 1 | 8 | 16 | 26 | 58 | 83 | 110 | 86 | 27 | 7 | 6.39 | 7 |
| Print Functionality | 419 |
3 | 1 | 2 | 2 | 10 | 21 | 41 | 127 | 142 | 70 | 8 | 7.30 | 8 |
| Electronic Functionality | 407 |
10 | 19 | 24 | 32 | 53 | 71 | 62 | 85 | 41 | 10 | 7 | 5.20 | 5 |
| Company Satisfaction | 417 |
3 | 10 | 34 | 44 | 38 | 68 | 64 | 88 | 52 | 16 | 7 | 5.42 | 6 |
| Support Satisfaction | 413 |
6 | 22 | 30 | 36 | 43 | 59 | 72 | 79 | 49 | 17 | 7 | 5.30 | 6 |
| Support Improvement | 409 |
20 | 8 | 23 | 29 | 51 | 92 | 47 | 74 | 35 | 30 | 5 | 5.27 | 5 |
| Company Loyalty | 411 |
24 | 12 | 23 | 33 | 39 | 70 | 52 | 71 | 52 | 35 | 7 | 5.36 | 6 |
| Open Source Interest | 409 |
110 | 67 | 57 | 34 | 37 | 42 | 23 | 19 | 9 | 11 | 0 | 2.65 | 2 |
| Category | Total | Yes | percent |
| Considering new ILS | 422 |
81 | 19.19% |
| Considering new Interface | 422 |
48 | 11.37% |
| System Installed on time? | 422 |
377 | 89.34% |
| Average Collection size: |
| 839431 |
| Type | Count |
| Public | 149 |
| Academic | 208 |
| School | 4 |
| Consortium | 23 |
| Special | 1 |
| Size Category | Count |
| [1] Under 10,000 | 7 |
| [2] 10,001-100,000 | 92 |
| [3] 100,001-250,000 | 84 |
| [4] 250,001-1,000,000 | 126 |
| [5] 1,000,001-10,000,000 | 95 |
| [6] over 10,000,001 | 2 |
| 2016 Survey Results |
| Product: Sierra |
Response Distribution |
Statistics |
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
| ILS Satisfaction | 430 |
3 | 4 | 12 | 23 | 26 | 48 | 75 | 144 | 76 | 19 | 7 | 6.23 | 7 |
| ILS Functionality | 428 |
1 | 3 | 8 | 23 | 27 | 47 | 72 | 120 | 93 | 34 | 7 | 6.43 | 7 |
| Print Functionality | 427 |
3 | 1 | 2 | 10 | 15 | 25 | 46 | 107 | 148 | 70 | 8 | 7.16 | 8 |
| Electronic Functionality | 424 |
18 | 12 | 27 | 35 | 40 | 72 | 65 | 94 | 46 | 15 | 7 | 5.29 | 6 |
| Company Satisfaction | 427 |
7 | 18 | 17 | 37 | 40 | 60 | 79 | 99 | 55 | 15 | 7 | 5.54 | 6 |
| Support Satisfaction | 426 |
11 | 18 | 34 | 35 | 43 | 67 | 65 | 90 | 45 | 18 | 7 | 5.26 | 6 |
| Support Improvement | 421 |
24 | 10 | 28 | 28 | 71 | 104 | 51 | 50 | 32 | 23 | 5 | 4.92 | 5 |
| Company Loyalty | 424 |
22 | 20 | 15 | 23 | 44 | 65 | 60 | 80 | 54 | 41 | 7 | 5.52 | 6 |
| Open Source Interest | 425 |
113 | 69 | 63 | 36 | 39 | 44 | 24 | 22 | 10 | 5 | 0 | 2.59 | 2 |
| Category | Total | Yes | percent |
| Considering new ILS | 433 |
58 | 13.39% |
| Considering new Interface | 433 |
40 | 9.24% |
| System Installed on time? | 433 |
393 | 90.76% |
| Average Collection size: |
| 748349 |
| Type | Count |
| Public | 169 |
| Academic | 191 |
| School | 3 |
| Consortium | 28 |
| Special | 5 |
| Size Category | Count |
| [1] Under 10,000 | 7 |
| [2] 10,001-100,000 | 102 |
| [3] 100,001-250,000 | 95 |
| [4] 250,001-1,000,000 | 130 |
| [5] 1,000,001-10,000,000 | 81 |
| [6] over 10,000,001 | 1 |
| 2015 Survey Results |
| Product: Sierra |
Response Distribution |
Statistics |
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
| ILS Satisfaction | 329 |
3 | 6 | 8 | 12 | 24 | 39 | 66 | 100 | 51 | 20 | 7 | 6.18 | 7 |
| ILS Functionality | 329 |
4 | 2 | 6 | 12 | 19 | 31 | 62 | 95 | 68 | 30 | 7 | 6.48 | 7 |
| Print Functionality | 326 |
2 | 3 | 2 | 7 | 13 | 8 | 34 | 93 | 112 | 52 | 8 | 7.17 | 8 |
| Electronic Functionality | 322 |
11 | 6 | 23 | 24 | 31 | 42 | 70 | 68 | 29 | 18 | 6 | 5.43 | 6 |
| Company Satisfaction | 325 |
8 | 10 | 21 | 28 | 30 | 50 | 56 | 63 | 42 | 17 | 7 | 5.45 | 6 |
| Support Satisfaction | 322 |
11 | 18 | 28 | 26 | 36 | 39 | 51 | 55 | 39 | 19 | 7 | 5.17 | 6 |
| Support Improvement | 316 |
29 | 10 | 25 | 31 | 40 | 91 | 28 | 29 | 20 | 13 | 5 | 4.48 | 5 |
| Company Loyalty | 323 |
19 | 9 | 18 | 24 | 38 | 48 | 41 | 53 | 38 | 35 | 7 | 5.40 | 6 |
| Open Source Interest | 322 |
93 | 49 | 44 | 29 | 36 | 28 | 12 | 16 | 8 | 7 | 0 | 2.54 | 2 |
| Category | Total | Yes | percent |
| Considering new ILS | 334 |
43 | 12.87% |
| Considering new Interface | 334 |
39 | 11.68% |
| System Installed on time? | 334 |
293 | 87.72% |
| Average Collection size: |
| 760283 |
| Type | Count |
| Public | 128 |
| Academic | 148 |
| School | 1 |
| Consortium | 21 |
| Special | 7 |
| Size Category | Count |
| [1] Under 10,000 | 10 |
| [2] 10,001-100,000 | 67 |
| [3] 100,001-250,000 | 78 |
| [4] 250,001-1,000,000 | 104 |
| [5] 1,000,001-10,000,000 | 64 |
| [6] over 10,000,001 | 0 |
| 2014 Survey Results |
| Product: Sierra |
Response Distribution |
Statistics |
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
| ILS Satisfaction | 281 |
10 | 5 | 10 | 17 | 15 | 35 | 45 | 87 | 46 | 11 | 7 | 5.90 | 7 |
| ILS Functionality | 281 |
3 | 9 | 11 | 12 | 12 | 29 | 38 | 75 | 66 | 26 | 7 | 6.32 | 7 |
| Print Functionality | 281 |
2 | 4 | 7 | 13 | 12 | 13 | 20 | 59 | 102 | 49 | 8 | 6.98 | 8 |
| Electronic Functionality | 273 |
10 | 15 | 12 | 20 | 31 | 33 | 51 | 49 | 37 | 15 | 6 | 5.38 | 6 |
| Company Satisfaction | 281 |
18 | 13 | 11 | 14 | 21 | 39 | 41 | 66 | 46 | 12 | 7 | 5.48 | 6 |
| Support Satisfaction | 272 |
18 | 12 | 15 | 21 | 22 | 28 | 44 | 60 | 39 | 13 | 7 | 5.32 | 6 |
| Support Improvement | 271 |
30 | 11 | 10 | 22 | 40 | 62 | 26 | 33 | 23 | 14 | 5 | 4.66 | 5 |
| Company Loyalty | 274 |
26 | 6 | 15 | 16 | 24 | 34 | 32 | 41 | 37 | 43 | 9 | 5.52 | 6 |
| Open Source Interest | 279 |
93 | 54 | 39 | 19 | 24 | 24 | 10 | 9 | 2 | 5 | 0 | 2.11 | 1 |
| Category | Total | Yes | percent |
| Considering new ILS | 288 |
31 | 10.76% |
| Considering new Interface | 288 |
44 | 15.28% |
| System Installed on time? | 288 |
249 | 86.46% |
| Average Collection size: |
| 725997 |
| Type | Count |
| Public | 116 |
| Academic | 130 |
| School | 1 |
| Consortium | 19 |
| Special | 4 |
| Size Category | Count |
| [1] Under 10,000 | 6 |
| [2] 10,001-100,000 | 63 |
| [3] 100,001-250,000 | 77 |
| [4] 250,001-1,000,000 | 78 |
| [5] 1,000,001-10,000,000 | 59 |
| [6] over 10,000,001 | 0 |
| 2013 Survey Results |
| Product: Sierra |
Response Distribution |
Statistics |
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
| ILS Satisfaction | 170 |
2 | 1 | 12 | 5 | 3 | 12 | 22 | 55 | 39 | 19 | 7 | 6.54 | 7 |
| ILS Functionality | 170 |
1 | 1 | 4 | 8 | 4 | 12 | 15 | 54 | 51 | 20 | 7 | 6.85 | 7 |
| Print Functionality | 170 |
1 | | 2 | 1 | 3 | 8 | 17 | 23 | 73 | 42 | 8 | 7.55 | 8 |
| Electronic Functionality | 167 |
3 | 3 | 2 | 13 | 13 | 29 | 30 | 31 | 30 | 13 | 7 | 5.97 | 6 |
| Company Satisfaction | 170 |
3 | 6 | 6 | 10 | 8 | 12 | 11 | 59 | 37 | 18 | 7 | 6.34 | 7 |
| Support Satisfaction | 166 |
3 | 6 | 9 | 7 | 7 | 18 | 28 | 38 | 32 | 18 | 7 | 6.11 | 7 |
| Support Improvement | 165 |
6 | 6 | 5 | 8 | 16 | 47 | 21 | 18 | 18 | 20 | 5 | 5.55 | 5 |
| Company Loyalty | 169 |
12 | 4 | 3 | 4 | 4 | 22 | 16 | 37 | 31 | 36 | 7 | 6.36 | 7 |
| Open Source Interest | 165 |
54 | 28 | 25 | 14 | 13 | 17 | 5 | 2 | 3 | 4 | 0 | 2.19 | 2 |
| Category | Total | Yes | percent |
| Considering new ILS | 173 |
10 | 5.78% |
| Considering new Interface | 173 |
36 | 20.81% |
| System Installed on time? | 173 |
160 | 92.49% |
| Average Collection size: |
| 746241 |
| Type | Count |
| Public | 64 |
| Academic | 77 |
| School | 1 |
| Consortium | 13 |
| Special | 1 |
| Size Category | Count |
| [1] Under 10,000 | 6 |
| [2] 10,001-100,000 | 35 |
| [3] 100,001-250,000 | 34 |
| [4] 250,001-1,000,000 | 55 |
| [5] 1,000,001-10,000,000 | 35 |
| [6] over 10,000,001 | 0 |
| 2012 Survey Results |
| Product: Sierra |
Response Distribution |
Statistics |
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
| ILS Satisfaction | 92 |
1 | | 1 | 1 | 1 | 13 | 12 | 26 | 29 | 8 | 8 | 6.87 | 7 |
| ILS Functionality | 92 |
1 | | 2 | 1 | 1 | 6 | 17 | 25 | 27 | 12 | 8 | 6.98 | 7 |
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
| Company Satisfaction | 93 |
| 1 | 1 | 2 | 2 | 11 | 8 | 23 | 28 | 17 | 8 | 7.08 | 7 |
| Support Satisfaction | 90 |
| 1 | 2 | 1 | 3 | 5 | 17 | 21 | 20 | 20 | 7 | 7.04 | 7 |
| Support Improvement | 92 |
1 | 2 | 3 | 8 | 4 | 30 | 7 | 15 | 11 | 11 | 5 | 5.78 | 5 |
| Company Loyalty | 92 |
2 | | 2 | 2 | 4 | 10 | 7 | 12 | 15 | 38 | 9 | 7.22 | 8 |
| Open Source Interest | 92 |
37 | 16 | 11 | 7 | 4 | 10 | 2 | 3 | 1 | 1 | 0 | 1.90 | 1 |
| Category | Total | Yes | percent |
| Considering new ILS | 96 |
4 | 4.17% |
| Considering new Interface | 96 |
20 | 20.83% |
| System Installed on time? | 96 |
78 | 81.25% |
| Average Collection size: |
| 823674 |
| Type | Count |
| Public | 41 |
| Academic | 45 |
| School | 0 |
| Consortium | 3 |
| Special | 1 |
| Size Category | Count |
| [1] Under 10,000 | 2 |
| [2] 10,001-100,000 | 20 |
| [3] 100,001-250,000 | 21 |
| [4] 250,001-1,000,000 | 24 |
| [5] 1,000,001-10,000,000 | 26 |
| [6] over 10,000,001 | 0 |
| 2 Responses for Sierra in 2011 |
| 0 Responses for Sierra in 2010 |
| 0 Responses for Sierra in 2009 |
| 0 Responses for Sierra in 2008 |
| 0 Responses for Sierra in 2007 |
2024 : gen: 6.41 company 6.28 loyalty 6.12 support 6.36
2023 : gen: 6.25 company 5.78 loyalty 5.67 support 6.10
2022 : gen: 6.14 company 5.77 loyalty 5.61 support 6.02
2021 : gen: 6.22 company 5.99 loyalty 5.63 support 6.17
2020 : gen: 6.17 company 5.75 loyalty 5.51 support 5.93
2019 : gen: 5.92 company 5.34 loyalty 5.22 support 5.26
2018 : gen: 6.09 company 5.45 loyalty 5.23 support 5.17
2017 : gen: 6.27 company 5.42 loyalty 5.36 support 5.30
2016 : gen: 6.23 company 5.54 loyalty 5.52 support 5.26
2015 : gen: 6.18 company 5.45 loyalty 5.40 support 5.17
2014 : gen: 5.90 company 5.48 loyalty 5.52 support 5.32
2013 : gen: 6.54 company 6.34 loyalty 6.36 support 6.11
2012 : gen: 6.87 company 7.08 loyalty 7.22 support 7.04
Comments (survey2024)
We had significant tech issues with our current ILS desktop application which have finally been resolved...at least for now. It generally meets our needs at this time. The main reasons we would move to a new ILS are a stronger web-based staff client to sidestep our desktop app issues, a built-in or cheaper discovery layer bundle to improve our user experience, and cost, cost, cost.
(Library type: Law; collection size: medium; ils satisfaction: 6)
We are in the process of migrating from Sierra to Alma. The above is entered for Sierra as that is our current ILS. So far, although the migration process is arduous, Alma does appear to be more in line with our current needs.
(Library type: Medical; collection size: medium; ils satisfaction: 5)
Sierra's OS that we are running locally is end-of-lifed, so we are looking at moving to a hosted platform to move to a different OS. Hopefully within the next month or so. Campus IT seems to want to move as many things to hosted as possible but interest is not as urgent as we originally thought it might be. While the Sierra 6.x releases are making some long-needed improvements, there is always the possibility that Alma might be of interest, even with out 6 campus school district and the one remaining public library, but the real question in today's economy, do we campus funding for a drawn out procurement process and completely new system migration over 12-18 months, so we are less optimistic that an RFP could be negotiated at this point. The move to hosted Sierra is a bit of a stopgap, but at a fraction of the cost.
(Library type: Academic; collection size: large; ils satisfaction: 7)
We have used Innovative systems for many years so it is difficult to provide an objective evaluation (no direct comparison available in our recent experience). We can say that Innovative's customer service and approach to fixing bugs and adding features in Sierra has improved markedly since it's most recent acquisition by Clarivate.
(Library type: Law; collection size: medium; ils satisfaction: 7)
In regards to whether or not we would consider working with this company again, this response is more reflective of the fact that Clarivate is the primary company to offer other options for ILS, so we would need to consider working with them again if we wanted to explore migrating to a new automation system.
(Library type: ; collection size: very large; ils satisfaction: 8)
In regards to whether or not we would consider working with this company again, this response is more reflective of the fact that Clarivate is the primary company to offer other options for ILS, so we would need to consider working with them again if we wanted to explore migrating to a new automation system.
(Library type: Public; collection size: very large; ils satisfaction: 8)
"Company" responses here indicate work directly with Innovative Interfaces and not the broader corporate structures above it (Ex Libris/ProQuest/Clarivate).
In our new automation system considerations, we are looking at EBSCO as the potential host and service provider for FOLIO.
Approximate number of items in the library's collection was calculated by taking a total search result of Book/eBook and Journal/eJournal titles in our discovery system and subtracting the number of open access results for the same content types.
(Library type: Theology; collection size: very small; ils satisfaction: 6)
We have had this ILS for 20 years so our answers reflect a situation where we accept that how it does things is how it is and we adapt accordingly. We know that other systems likely manage resources more effectively but haven't explored these.
(Library type: Public; collection size: very large; ils satisfaction: 7)
We finished an RFP and will be implementing Folio during the next 8 months.
(Library type: Academic; collection size: very large; ils satisfaction: 6)
No ILS is perfect. We are generally happy with the product and the service we receive. We have no plans to consider other options given known limitations in other systems.
(Library type: Public; collection size: large; ils satisfaction: 7)
We are in the process of migrating our ILS with the rest of OhioLINK to the Ex Libris LSP Alma/Primo.
(Library type: Academic; collection size: large; ils satisfaction: 7)
We are currently in the process of migrating to Koha through Bywater Solutions.
(Library type: Public; collection size: medium; ils satisfaction: 3)
The [...] runs an aging INN-Reach union catalog for resource sharing. An old Encore discovery layer is used. Some of the questions above don't exactly fit since we don't have a full ILS. INN-Reach is no longer being developed as a platform but will be replaced by Rapido with a Global Title Index in the cloud. Our focus is on migrating to OpenRS over the next couple of years.
(Library type: Consortium; collection size: very small; ils satisfaction: 6)
Re, "Approximate number of items in the library's collection" -- unclear on definition of "collection" here. Estimate 400,000 as approximate number of owned physical materials and owned ebooks; excludes all journal holdings, most leased and PDA collections.
(Library type: Academic; collection size: very small; ils satisfaction: 6)
We are already contracted to migrate to Alma/Primo. Our go-live with the new system will be late June 2025.
(Library type: Academic; collection size: very large; ils satisfaction: 4)
We receive access to our ILS via a consortium, so any changes to the ILS or migration to another ILS hinge strongly on decisions of the consortial team.
(Library type: Academic; collection size: large; ils satisfaction: 6)
Sierra needs to be updated and become WCAG 2.1 Compliant. This is one of the biggest issues we see with it.
(Library type: Public; collection size: medium; ils satisfaction: 5)
Our library is currently migrating to Ex Libris Alma / Primo. We do not use Sierra to manage our Electronic resources so the 0 should be a N/A.
(Library type: Academic; collection size: medium; ils satisfaction: 6)